Top Gun Cleaning & Restoration, Inc.

Top Gun Restoration did a fantastic job. One of the bedrooms in the basement flooded due to the whole home humidifier leaking. They immediately came out, assess the damage, removed drywall and baseboards, And treated for mold remediation. A couple weeks later, they sent Ray to install the new drywall, baseboards, including painting the baseboards and painting two walls of the bedroom. Ray did an excellent job. He was very professional and completed the job in one day. He was kind, and kept me informed every step of the way, letting me know when he was leaving for lunch and that he would be back to complete the job the same day instead of in two days. You can’t even tell that the drywall was patched. Very happy with Ray and everyone involved.

Upon learning that I had interior water damage to my home, I jumped into action and reported the initial damage to my insurance company, who recommended Top Gun for professional damage assessment and restoration. From that moment onward, Top Gun earned it's reputation with me as a professional, meticulous, and expert contractor with great customer service. All told, while Top Gun senior management continuously kept me abreast of all phases of the project (from comprehensive damage assessment, all the way to completion of the restoration), they also provided detailed information required by my insurance company, satisfying their requirements and proving to me that Top Gun was top-notch in employing state-of-art trade practices. The trades men and women that serviced the project (leak detection, asbestos testing, structural engineering, design framing, demolition mitigation, utilities (HVAC, electric, plumbing), carpentry, painting ... to name a few) were highly qualified and polite workers and were always under Top Gun's managerial supervision. This provided me a centralized source of information and made my family breathe a sign of relief that our project was in good hands. In the final analysis, Top Gun restored my house to its former glory and I am so very comfortable to unequivocally recommend them to anyone looking for restoration work!

I was very happy how fast they came out when our basement flooded. But after that they placed 6 blowers in the basement and ran for 6 days. I tried talking to them as to why this was needed for so long. No one had an answer or call me back Blowers were on top of carpet and I think it should have been under the carpet. Again no one explained. When the estimate came in, the carpet was ruined anyway! So now we have to replace it Got my electric bill today and was shocked how much the electric was. Granted this was during really cold days. I am very unhappy with Top Gun, lack of communication etc We still do not have anything fixed yet. I surev hope it gets done soon. After contacting Top Gun, project manager Justin took over and did an excellent job making sure everything got finished. All contractors were excellent and we were extremely happy with everything that was completed. Thank you Justin and Top Gun for stepping in and making sure the job was completed. We will use Top Gun again

If you don’t pick them to do construction, they will purposefully neglect the mitigation process. It will derail the entire insurance claim like mine. They caused black mold which got exposed when a cabinet was actually pulled. This put my child in the Children’s Hospital fighting with her life with respiratory failure and hypoxia. They pulled zero flooring, cabinets, or walls with two floors flooded with standing water. They will then set their fans up so perfect so that it looks like it’s dried out. If you care about your family’s health and home, definitely stay clear from this CONstruction company.

This company was absolutely terrible to work with. While our direct project manager was nice along with a few of their direct employees, I have nothing but bad things to say about their contractors. Firstly I want to note this is the company that was haired out by our insurance after a pipe busted in our basement. This happened in July 2024. The first contractor did not come out to our home until OCTOBER! Our project wasn’t completed till the new year. I kept calling top gun asking why it was taking so long and they said that the company was already paid but backed up. This left our basement in shambles for months. Then we had drywallers and the same company come out for the texturing process. The drywall is bowed, texture has clear lines visible where they over sprayed and at one point we just said absolutely not and had them redo and rip out a few spots. The “professional” was even asking my husband for ideas on how to do certain areas cause he didn’t know how! Next the painters came out to our home several times to redo areas cause it wasn’t done correctly the first time. There’s still spots in our basement that clearly only has one coat cause we can see the original texture underneath. They also left paint all over our bathroom floor and I had to tell Top Gun that this was unacceptable and to get someone out to clean it up. Lastly, there was no cleanup. When carpet was replaced I was the one cleaning all the shedded carpet and I cleaned the bathroom. I’ve worked with other companies in the past, even with insurance involved and I can say this process was an absolute NIGHTMARE. Top Gun’s employees were late causing me to constantly rearrange my schedule, making me cancel appointments and lose money for canceling them last minute. We will never use this company again and I highly suggest others don’t either. I will also be making a complaint with my insurance company to get them off their list hopefully so no one else goes through this.