4.7
109 Reviews
4.7
On Google
24/7
Availability
4
Services Offered

Company Facts

City
West Valley City, UT
Address
2492 Custer Rd, Salt Lake City, UT 84104
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.7/5 from 109 reviews across platforms.

What customers mention most

From the 50 most recent Google reviews
Experience
Fast response23Clear communication13Professional crew10Thorough work10Complete rebuild10Friendly staff9Insurance help6Fair pricing3
Services mentioned
Water damage cleanup19Rebuild and repairs12Drying and dehumidification6Insurance coordination6Sewage cleanup4Mold inspection3Moved furniture and contents3Inspection and assessment3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Brett Howell
Jul 23, 2026

they did a wonderful job when my basement flooded. randy was so great to work with.

B B
Jun 27, 2026

I was concerned about mold and water damage. I called a few places. Each said there was active mold and water damage. I called Jerry at The Disaster Company. He came out, is very knowledgeable, professional and thorough. He said there is no mold and no water issues. This saved me thousands of dollars. He was helpful and very reassuring. I will only call Jerry Courtright if I think I might have any roof, water or mold issues. For now, none of these issues apply and I am very grateful for his honesty and integrity. Thank you!

Derek Tolman
Jun 4, 2026

They were quick to make all the repairs and did quality work. They were very responsive to my questions.

Haley B
Jun 2, 2026

DO NOT SIGN A CONTRACT WITH THEM! Their contracts are heavily skewed in their own favor. There is no option for the customer to terminate the contract, but there are plenty of options for THEM to cancel it if it benefits them. They also require you to promise to cover whatever extra costs insurance won't cover which can be thousands of dollars more if this disaster company decides they want to charge more--and you CAN'T dispute it! Either pay or get sued. My friend signed a contract with them and they totally showed up and immediately made my friend's house flood. They refused to pay her back for that and are still charging her thousands of dollars over the original price & what insurance is willing to pay. No wonder they work with so many insurances, because the insurance doesn't have to pay for their sketchy practices--YOU do. AVOID AT ALL COSTS. Or, at the very least, READ THE FINE PRINT BEFORE YOU SIGN.

Steve T
May 9, 2026

Very pleased with the restoration work completed on our home. The bid process was fast and accurate for our insurance needs. The cost was reasonable and we were excited to receive the friendly and professional completion and repair of our mess we were left in after the water and sewer line repair work. Excellent workers, always friendly, clean, and professional.

About The Disaster Company

The Disaster Company is a disaster cleanup and restoration provider based in West Valley City, Utah, with a listed address at 2492 Custer Rd, Salt Lake City, UT 84104. The firm focuses on water damage restoration and fire damage restoration, and its Google Business profile also notes flood and storm damage services. Customers have given the company a strong overall rating, with a 4.7 average from 109 Google reviews, reflecting steady community recognition for its work on property emergencies.

Available around the clock, The Disaster Company advertises 24 7 emergency response and operates continuously every day of the week. That availability is a central part of its public profile, designed to help homeowners and property managers respond quickly when water, fire, or storm incidents occur. For local property owners, rapid access to a response team can be important to stop ongoing damage and begin recovery as soon as possible.

Water and flood damage work typically begins with a detailed assessment to determine the extent of standing water and moisture intrusion. The Disaster Company undertakes the kinds of mitigation steps that restoration professionals use to limit secondary damage, such as water extraction, drying and dehumidification, and removal of materials that cannot be salvaged. These actions are aimed at stabilizing conditions in affected rooms and reducing the risk of mold and structural deterioration for property owners.

Fire and storm related work involves different challenges, and The Disaster Company provides services aimed at addressing those needs. Post fire cleanup commonly includes removal of smoke residues, soot, and charred materials, together with cleaning and odor mitigation where possible. Storm damage restoration can require debris removal and stabilization of damaged areas, plus cleanup of water or wind related impacts. In all cases, the company’s publicly listed offerings are focused on restoring safety and livability to damaged spaces.

Clients who interact with The Disaster Company can expect a focus on prompt response and clear communication, themes that appear consistently in public feedback and align with the company’s emergency availability. The approach emphasizes quick assessment and the steps needed to bring properties back to a stable condition, while keeping property owners informed during the process. The company’s Google rating and volume of reviews indicate ongoing community engagement with its services.

As a local resource in the Salt Lake City area, The Disaster Company positions itself as an accessible option for homeowners and property managers facing water, fire, flood, or storm incidents. Its round the clock availability and core service areas make it a point of contact for emergency restoration needs, helping local residents begin recovery as soon as an incident is reported.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
  • IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
  • IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
  • IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
  • IICRC: Carpet Repair and Reinstallation TechnicianVerified 2026-08-05
  • IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
  • IICRC: Health and Safety TechnicianVerified 2026-08-05
  • IICRC: Odor Control TechnicianVerified 2026-08-05
  • IICRC: Upholstery and Fabric Cleaning TechnicianVerified 2026-08-05
  • IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
  • IICRC CertifiedSelf-reported, not verified by Restoringly

Photos

The Disaster Company photoThe Disaster Company photoThe Disaster Company photoThe Disaster Company photoThe Disaster Company photoThe Disaster Company photo

Frequently Asked Questions

What services does The Disaster Company offer?

The Disaster Company offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the West Valley City, UT area.

Does The Disaster Company offer 24/7 emergency service?

Yes. The Disaster Company is available 24 hours a day, 7 days a week for emergency response.

How is The Disaster Company rated by customers?

The Disaster Company holds 4.7/5 on Google from 109 reviews, 3.2/5 on Yelp, a A grade from the Better Business Bureau.

Is The Disaster Company licensed and insured?

Restoringly has not verified licensing or insurance for The Disaster Company, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does The Disaster Company serve?

The Disaster Company serves West Valley City, UT and the surrounding area, operating from 2492 Custer Rd, Salt Lake City, UT 84104.

How do I contact The Disaster Company?

Call (801) 741-0000, visit their website, or request a free quote through Restoringly using the form on this page.

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