Superior

I hired Superior Damage Restoration to address a water and mold issue in my home. At first, they seemed professional and completed the job. However, just a few months later, the exact same problem reappeared. Clearly indicating that the issue was not properly resolved the first time. Since then, I have tried multiple times to contact the company and ask them to come back and assess the situation. Unfortunately, they have been completely unresponsive and unwilling to take any responsibility for their work. This lack of accountability and follow-up is extremely disappointing, especially for a service that deals with serious home damage and health-related issues like mold. I am writing this review to warn others: think twice before hiring this company. You may end up with the same problem resurfacing and no one answering your calls.

I recently had the pleasure of working with Shawn from Superior Damage Restoration to address a persistent water leak issue in a penthouse duplex unit. The problem was that water was seeping through from under the flooring and down the stairs whenever it rained. Previous contractors had incorrectly suggested that the issue was with the balcony door. Shawn and his team provided a comprehensive explanation of the root cause and took a thorough approach to resolve it. They removed the damaged flooring, waterproofed the balcony door, and even assisted with moving furniture around during the process. Despite their initial efforts, the issue persisted, but they didn't give up. Using thermal devices, they identified that the water was actually coming from the rooftop, down the wall frame studs, and into the floor. Once the true source was identified, they promptly waterproofed the rooftop, and after the next rain, I was relieved to see that no water came through. The team then continued with the flooring work, and Shawn offered an excellent choice of new flooring that perfectly matched the shade of the rest of the unit. I'm extremely satisfied with the work done by Shawn and his team. They were accommodating, responsive, efficient, and pleasant to have around. I'm looking forward to working with them to waterproof other areas of the rooftop to ensure this issue is fully resolved. I highly recommend Superior Damage Restoration for their professionalism and dedication to solving complex problems.

SDR did excellent renovation work in our basement. They upgraded a half bathroom to full, changed flooring, moved pipes, improved walls, among other things. They were professional, responsive, timely, and offered fair pricing. I highly recommend their services!

Review by MoldNightmare: After discovering mold in my basement, I contacted SDR for help. Luis and his team were exceptional in their mold remediation efforts. They were thorough, diligent, and provided the necessary support to ensure my basement was mold-free. Their knowledge and expertise were evident throughout the process.

Their price and the quality of work were excellent. I would not hesitate to use their services again if needed.