5.0
201 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Rochester, NY
Address
9 Evelyn St, Rochester, NY 14606
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 201 reviews across platforms.

What customers mention most

From the 47 most recent Google reviews
Experience
Quick response28Thorough and efficient17Professional staff14Friendly and respectful12Clear communication11Knowledgeable staff6Supportive and compassionate5Works with insurance4
Services mentioned
Water damage cleanup19Structural drying7Drywall and material removal7Fire damage restoration5Cleanup and debris removal4Reconstruction and repair4Sewage backup cleanup3Carpet and floor removal3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Michael Snow
Jul 20, 2026

All I can say is WOW!!! Could not ask for any better service, professionalism and all around a better group of employees from SERVPRO. To everyone that helped put my house back together, thank you. Your the best!🙏

Travis Traywick
Jul 7, 2026

My experience working with Servpro was extremely positive. For the duration of the project I had constant and direct communication with the owner of the company Jim Wandtke. He and his team refused to let me settle for the bare minimum, taking the time to source the best materials for my budget and completed the job without cutting corners. I would fully recommend the servpro team for and restoration needs!

linda somerville
Jun 16, 2026

Kind Friendly Prompt Quick Quiet

Amy Weider
Jun 16, 2026

The team at Servpro was Excellent! Eli and the guys were very professional and knowledgeable! I am very thankful they were there to help us out during this stressful situation!

Holly Burgio
Apr 28, 2026

To say I’m satisfied would be an understatement. Jim, Mike, Eli, Jordan, and the entire Servpro team were incredible. After my house burned down to the studs last year, I was completely distraught and honestly didn’t think I’d ever get my home back. Servpro came in, assessed the situation, communicated with me every step of the way, and truly listened to my thoughts and concerns. They worked tirelessly through winter storms and spring rains to rebuild my home and get my family and me back inside. They did an absolutely amazing job—my home is now truly my dream house. I am so grateful to the Servpro team for taking such a devastating situation and turning it into something so positive. They handled everything from beginning to end, making the entire process feel easy. They took the time to explain each step and made sure I understood what was happening throughout. An absolute dream team.

About SERVPRO of West Monroe County

SERVPRO of West Monroe County, located at 9 Evelyn St, Rochester, NY 14606, provides restoration services to property owners facing water and fire damage. The company focuses on helping residents and businesses recover from the immediate effects of flooding and fire, guiding customers through the steps that follow an emergency loss. Their presence in the community is anchored in practical, hands-on restoration work that aims to make damaged properties safe and habitable again.

Emergencies do not wait for convenient hours, and SERVPRO of West Monroe County is available 24 hours a day, seven days a week for urgent situations. The business is listed as open 24 hours every day, which supports owners who need immediate response in the middle of the night, on weekends, or during holidays. That around-the-clock availability is intended to help limit further damage and to provide reassurance when time is critical.

Water damage restoration typically involves a thorough assessment of affected areas, removal of standing water, drying and dehumidification, and cleaning of salvageable materials. SERVPRO of West Monroe County assists with the stages that help stop ongoing deterioration, address moisture intrusion, and begin the process of returning a property to normal. For homeowners and building managers, these services address structural and content concerns that arise after burst pipes, storm infiltration, sewage backups, and other water-related incidents.

Fire damage restoration includes assessment of burned and smoke-impacted areas, soot and residue removal, odor mitigation, and cleaning or recovery of affected contents. The work that follows a fire aims to stabilize the property and reduce secondary damage from soot and smoke, as well as to restore items and surfaces when possible. SERVPRO of West Monroe County supports property owners through these steps, coordinating the cleaning and restoration efforts that follow a fire loss.

Local customers have recognized the company for the quality of its work, reflected in a 5.0 Google rating from 201 reviews. That rating indicates a high level of customer satisfaction among those who have engaged the business for restoration needs. Prospective customers can take that rating into account when seeking a local team to respond to water or fire emergencies in Rochester and the surrounding area.

SERVPRO of West Monroe County approaches each job with practical attention to the immediate and follow-up needs of property owners. They seek to be available when emergencies occur and to carry out the restoration activities that help buildings and possessions recover after water or fire incidents. Property owners in Rochester, NY, who require assistance can rely on the company at its 9 Evelyn St address, with help accessible any hour of the day.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

SERVPRO of West Monroe County photoSERVPRO of West Monroe County photoSERVPRO of West Monroe County photoSERVPRO of West Monroe County photoSERVPRO of West Monroe County photoSERVPRO of West Monroe County photo

Frequently Asked Questions

What services does SERVPRO of West Monroe County offer?

SERVPRO of West Monroe County offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Rochester, NY area.

Does SERVPRO of West Monroe County offer 24/7 emergency service?

Yes. SERVPRO of West Monroe County is available 24 hours a day, 7 days a week for emergency response.

How is SERVPRO of West Monroe County rated by customers?

SERVPRO of West Monroe County holds 5.0/5 on Google from 201 reviews, 4.0/5 on Yelp, a A grade from the Better Business Bureau.

Is SERVPRO of West Monroe County licensed and insured?

Restoringly has not verified licensing or insurance for SERVPRO of West Monroe County, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does SERVPRO of West Monroe County serve?

SERVPRO of West Monroe County serves Rochester, NY and the surrounding area, operating from 9 Evelyn St, Rochester, NY 14606.

How do I contact SERVPRO of West Monroe County?

Call (585) 678-5964, visit their website, or request a free quote through Restoringly using the form on this page.

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