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Aggregated rating of 4.7/5 from 103 reviews across platforms.
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From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
NOT RESPONSIVE. It took several days for someone to come out and complete at 10 minute assessment. There was an option to have someone come out the same day if I had agreed to pay an emergency deposit fee. I called the day after the assessment for an update, nothing. A week later, still no follow-up from Servepro. Perhaps Servepro only cares if they know they will be able to bill your insurance company and run up charges. And no, there was not a major storm when I was waiting on Servepro. Look elsewhere.
Alex and Jonas were great! We needed our wall removed ahead of a crumbling beam inspection. They arrived as scheduled, explained everything that was going on step-by-step, keep the unit clean and floor protected, and clearly outlined next steps as we work to resolve the issue.
DON'T WASTE YOUR TIME WITH THESE PEOPLE. We had flooding in our apartment. Called Servpro. Spent 10 minutes on the phone trying to make my way through an AI agent that apparently could not understand anything I was saying, even with perfectly enunciated english. I finally manage talk to a human and give them all the same information I just gave to the AI agent. She said someone from this servpro would be in touch with me as soon as possible to coordinate them coming out. Nobody every called. Ended up calling someone locally owned, who was out within an hour. In the meantime, though we wasted an hour and a half of valuable time while trying to clean up flooding while waiting for a response from these follks. If i could leave less than 1 star and still write a review, I would. 1.) Who puts an AI agent in charge of a line where people are trying to get urgent/immediate help? Especially an AI agent that can't properly receive customer information. 2.) if you're booked and cant come out, just call and tell me that, so I'm not waiting for a call that's never coming. Absolute waste of time.
Carlos and his team did a great job with mitigation for some water damage in my kitchen. They were punctual, polite, efficient and professional. The damage was removed very well. Jesus also did a great job with bringing in equipment to remedy the damage before the demo team could arrive and helping me navigate this process around some personal challenges. Sinoe set the tone upon his first visit by putting me at ease with this entire process and getting my head around the project ahead. I look forward to seeing how the reconstruction goes.
Very prompt courteous and professional
About SERVPRO of West Loop / Bucktown / Greektown
SERVPRO of West Loop / Bucktown / Greektown is a restoration provider based in Chicago, Illinois, with a central office at 1016 W Jackson Blvd #320. The company identifies with several local neighborhoods, and positions itself as a resource for property owners confronting water or fire damage. It is available around the clock for emergency response, and its listed business hours show it open 24 hours each day of the week, giving local residents and businesses continuous access when urgent situations arise.
The water damage restoration services offered focus on returning affected properties to a safe, dry condition. For homeowners and building managers that experience leaks, flooding, or other water intrusion, the process typically begins with an assessment of affected areas, followed by containment and cleanup to limit further damage. Water extraction, professional drying and dehumidification, and monitoring of moisture levels are commonly part of the work that helps protect building materials and contents. The company’s approach is framed around practical steps that help stabilize a water loss and prepare spaces for any repairs that property owners may pursue.
Fire damage restoration addresses the unique challenges left behind after a fire, including soot, smoke residues, and odors that can permeate structures and belongings. Initial efforts are often directed at securing and stabilizing the property, removing debris, and isolating areas that pose a hazard. Cleaning and deodorization techniques help mitigate smoke and soot residues from walls, surfaces, and contents. For many property owners, this work serves to make a damaged space safe and accessible again, and to set the stage for rebuilding or further restoration work where needed.
Because emergencies do not follow business hours, SERVPRO of West Loop / Bucktown / Greektown emphasizes 24 hour availability. Being reachable at any hour is intended to help reduce the time water or smoke sits in a property, which can limit the extent of secondary damage. For local residents and business owners, that availability means they can request immediate attention and begin mitigation steps without delay. The company’s presence in the neighborhood and round the clock operation are part of how it presents itself as a local emergency response option.
Customer sentiment is reflected in the company’s online standing, with a Google rating of 4.7 from 103 reviews. That rating provides a snapshot of experiences shared by people who have engaged their services. Property owners looking for restoration work in Chicago can contact the SERVPRO of West Loop / Bucktown / Greektown office on West Jackson Boulevard to discuss water or fire damage needs and to arrange emergency response when required.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does SERVPRO of West Loop / Bucktown / Greektown offer?
SERVPRO of West Loop / Bucktown / Greektown offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Chicago, IL area.
Does SERVPRO of West Loop / Bucktown / Greektown offer 24/7 emergency service?
Yes. SERVPRO of West Loop / Bucktown / Greektown is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of West Loop / Bucktown / Greektown rated by customers?
SERVPRO of West Loop / Bucktown / Greektown holds 4.7/5 on Google from 103 reviews, a A+ grade from the Better Business Bureau.
Is SERVPRO of West Loop / Bucktown / Greektown licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of West Loop / Bucktown / Greektown, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of West Loop / Bucktown / Greektown serve?
SERVPRO of West Loop / Bucktown / Greektown serves Chicago, IL and the surrounding area, operating from 1016 W Jackson Blvd #320, Chicago, IL 60607.
How do I contact SERVPRO of West Loop / Bucktown / Greektown?
Call (773) 644-3387, visit their website, or request a free quote through Restoringly using the form on this page.
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