Company Facts
Reviews Across the Web
Aggregated rating of 4.5/5 from 74 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Awesome services and company!
Outstanding customer service, would highly recommend… thank you, Servpro! Very responsive and took care of everything for us.
This company ruined my sink and tub. The tear down person placed baseboard with nails in the tub and placed sharp metal objects in my sink. Then offered me 600 dollars what a joke. The owner Larry them defamed me by stating I was lying. Do not do business with them. I'm also working with contractor connection and my insurance company to have them removed from the list. See you in small claims court the photos will speak for themselves. The company record speaks for itself. Allan did an awesome job taking care of our water issue at our house. He went above and beyond to take great care of us and the house. If there is any way you can commend Allan maybe a raise or a day off with pay he deserves it.
Open Absolutely horrible experience!! They had an amazing technician named Justin who walked me through the inital phase of work. He called and texted daily to determine my work schedule so that he could meet me at home to check on the equipment and water. He left for some reason and all hell broke loose. One guy showed up to my house to demo the wet wall and insulation who had no business being by himself without supervision. He demo half the wet material and to keep the house from taking on cold from the freezing temperatures these last few weeks, they were supposed to install a vapor barrier and vent the area with a hose and dehumidifier. Instead he borrowed my staple gun and put up a few pieces of plastic but did not cover the entire area. Where the cold air was coming in the house, he took some of the wet insulation and stuffed it in the holes and left. I have reached out to the company with no response. I did get a phone call in the middle of the day at work asking me if I can leave work and meet them at the house to collect their equipment and I stated that I would meet them at the house if they were coming to fix this botched job. I haven't heard from them since. See the attach midigation work and tell me if this is appropriate work? Somebody needs to go find that technician named Justin and pay him whatever it takes to come back and help them get their stuff straightened out.
I didn't expect such prompt responses and genuine concern from the team. Their customer service is exceptional; rather than hurrying you, they genuinely listen to your needs. Seeing such a careful approach is refreshing.
About SERVPRO of SW Onondaga County
SERVPRO of SW Onondaga County is a restoration provider based in Syracuse, New York, located at 2320 Milton Ave. The team focuses on water damage restoration and fire damage restoration for local homes and businesses. Available around the clock for emergency calls, the business maintains 24 hour availability every day of the week to respond when sudden damage occurs. Customers have given the location a 4.5 star rating on Google from 74 reviews, reflecting local experience with the company.
When water damage strikes, SERVPRO of SW Onondaga County addresses immediate risks to property and belongings, beginning with a thorough assessment of affected areas. Typical water restoration work includes water removal and drying, moisture monitoring, and stabilization of building materials to limit further deterioration. For property owners this means containment of hazards, removal of standing water, and methodical drying and dehumidification to reduce the chance of secondary problems.
Fire damage restoration services focus on addressing both the visible effects of flames and the widespread impacts of smoke and soot. Restoration work often includes debris removal and structural cleanup, soot and smoke residue cleaning, and steps to address lingering odors. For occupants, the process centers on making spaces safe, removing contamination, and beginning the repairs and rebuilding that let daily routines resume.
Responding to emergencies is a core part of the operation, and SERVPRO of SW Onondaga County emphasizes timely on-site response. The location lists open 24 hours for each day of the week, enabling rapid mobilization for urgent water or fire incidents. That availability helps property owners begin mitigation quickly, which is an important factor in reducing long term damage and costs associated with delayed action.
Local reviews and the overall Google rating reflect the experiences of customers who have worked with the team. Reviewers commonly note aspects such as clear communication and promptness during emergency situations. The company’s presence in Syracuse and round-the-clock responsiveness make it a known option for those facing unexpected water or fire problems in the community.
SERVPRO of SW Onondaga County serves property owners in and around Syracuse with practical restoration services that aim to restore affected spaces. By focusing on assessment, mitigation, cleanup, and recovery after water or fire incidents, the operation supports homeowners and businesses through the immediate aftermath and the necessary steps toward recovery. For anyone dealing with an active emergency, the location’s 24/7 availability is a primary resource for initiating restoration work.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos



Frequently Asked Questions
What services does SERVPRO of SW Onondaga County offer?
SERVPRO of SW Onondaga County offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Syracuse, NY area.
Does SERVPRO of SW Onondaga County offer 24/7 emergency service?
Yes. SERVPRO of SW Onondaga County is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of SW Onondaga County rated by customers?
SERVPRO of SW Onondaga County holds 4.5/5 on Google from 74 reviews, 5.0/5 on Yelp, a A grade from the Better Business Bureau.
Is SERVPRO of SW Onondaga County licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of SW Onondaga County, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of SW Onondaga County serve?
SERVPRO of SW Onondaga County serves Syracuse, NY and the surrounding area, operating from 2320 Milton Ave, Syracuse, NY 13209.
How do I contact SERVPRO of SW Onondaga County?
Call (315) 800-5366, visit their website, or request a free quote through Restoringly using the form on this page.
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