5.0
74 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Charlotte, NC
Address
3112 Horseshoe Ln Suite 200, Charlotte, NC 28208
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 74 reviews across platforms.

Google Reviews
5.0
74 reviews
Yelp
View Yelp profile
Better Business Bureau
No verified BBB profile found

What customers mention most

From the 50 most recent Google reviews
Experience
Professional crew23Helpful and supportive22Quick response17Clear communication16Thorough clean work10Knowledgeable staff8Empathetic and respectful5Helped with insurance3
Services mentioned
Water damage mitigation21Pack-out and storage6Fire damage restoration6Contents cleaning4Flood remediation4Leak detection and containment4Damage assessment3Furniture moving3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Jimi Woodruff State Farm Agency
Jul 3, 2026

Can’t say enough great things about Wes Haynes and the crew at Servpro. They have helped several of my clients and recently assisted me with my home! 5 ⭐️’s. I highly recommend them!!

Jimmy Bookout
May 11, 2026

Keith and Curtis did a great job. Timely repair

lauren zimmerman
Apr 2, 2026

Fortunately, this was my first time ever needing to submit a claim, and my project manager, Tracie, guided me through the entire process with outstanding communication and support. She kept me informed at every stage, respected my timeline, and made everything feel organized and manageable. I truly appreciated her professionalism and the way she made the experience feel seamless. I also want to give a special shout‑out to the on‑site teams, who went above and beyond in caring for my senior dog while they worked. They were thoughtful about minimizing noise, made sure she felt safe, and even guarded the stairs so she wouldn’t fall. Their kindness and awareness meant so much to me. Every visit, the team arrived on time — often a few minutes early — and handled the job with professionalism, respect, and genuine care. I’m incredibly grateful for Tracie’s leadership and the team’s exceptional work. They turned a stressful situation into a positive experience

Rosario Miller
Nov 7, 2025

Pedro López and Gabriel leon were very professional . Very happy with the service

Cory Mayberry
Nov 5, 2025

Servpro was out after I had a terrible experience with another mitigation company. Hector came out and saved the day. He made the process so much easier and explained everything to me. The crew that came out was awesome and made me feel very comfortable with what they were doing. They had my whole house dried out and clean “like it never even happened”

About SERVPRO of Southwest Charlotte

SERVPRO of Southwest Charlotte is a restoration provider located in Charlotte, North Carolina, operating from 3112 Horseshoe Ln Suite 200. The company focuses on water damage restoration and fire damage restoration for local property owners. They position themselves to respond when homes and businesses in the area experience disruptive, often unexpected damage, offering a point of contact in times of emergency.

Available around the clock, SERVPRO of Southwest Charlotte maintains 24 hour daily operation, which makes them reachable for urgent situations at any hour. This nonstop availability supports rapid response to incidents that require immediate attention, such as standing water, active leaks, or recent fire and smoke events. For property owners facing an incident outside normal business hours, the location’s consistent 24 hour coverage is a clear practical benefit.

Water damage restoration typically calls for a series of steps aimed at stabilizing the property and limiting secondary damage. For local owners, that generally includes assessing the affected areas, extracting standing water, drying and dehumidifying materials, and working to salvage what can reasonably be restored. These actions reduce the risk of structural deterioration and help create conditions in which rebuilding or repairs can proceed with less delay.

Fire damage restoration for affected properties often involves cleaning smoke and soot residues, removing charred materials, and addressing lingering odors, alongside any necessary structural repairs. For homeowners and business operators in Charlotte, a methodical approach to fire damage helps preserve remaining contents when possible, clear the property of hazardous residues, and prepare surfaces for subsequent restoration work.

Customers have reflected their experience through online ratings, with SERVPRO of Southwest Charlotte holding a five star Google rating based on 74 reviews. That level of positive feedback suggests consistent satisfaction among reviewers, and it gives prospective clients one datapoint to consider when seeking a local restoration provider.

Whether addressing a water intrusion or the aftermath of a fire, SERVPRO of Southwest Charlotte offers a local option for property owners who need restoration services in Charlotte. Their central location and round the clock availability make them accessible for urgent needs, and their service focus is on the specific tasks associated with water and fire recovery. Property owners looking for immediate assistance or information can use the listed address to connect with the team in person.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

SERVPRO of Southwest Charlotte photoSERVPRO of Southwest Charlotte photoSERVPRO of Southwest Charlotte photoSERVPRO of Southwest Charlotte photoSERVPRO of Southwest Charlotte photoSERVPRO of Southwest Charlotte photo

Frequently Asked Questions

What services does SERVPRO of Southwest Charlotte offer?

SERVPRO of Southwest Charlotte offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Charlotte, NC area.

Does SERVPRO of Southwest Charlotte offer 24/7 emergency service?

Yes. SERVPRO of Southwest Charlotte is available 24 hours a day, 7 days a week for emergency response.

How is SERVPRO of Southwest Charlotte rated by customers?

SERVPRO of Southwest Charlotte holds 5.0/5 on Google from 74 reviews.

Is SERVPRO of Southwest Charlotte licensed and insured?

Restoringly has not verified licensing or insurance for SERVPRO of Southwest Charlotte, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does SERVPRO of Southwest Charlotte serve?

SERVPRO of Southwest Charlotte serves Charlotte, NC and the surrounding area, operating from 3112 Horseshoe Ln Suite 200, Charlotte, NC 28208.

How do I contact SERVPRO of Southwest Charlotte?

Call (704) 800-4854, visit their website, or request a free quote through Restoringly using the form on this page.

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