Company Facts
Reviews Across the Web
Aggregated rating of 4.8/5 from 202 reviews across platforms.
Most Recent Reviews
I chose SevPro because they were recommended by someone I trust. The crew showed up, completed the work they were hired to do, and the technician himself was friendly and professional. Unfortunately, on the way out, they damaged a door frame that wasn’t part of the job. The technician apologized, and when the owner called, I explained that I would pay once the damage was repaired. Instead of simply fixing the area they damaged, the contractor they use for repairs seemed frustrated that I only wanted the damaged section repaired rather than additional work. After that, I didn’t hear anything for over 60 days. During that time, I started receiving past-due payment notices, even though the repair still hadn’t been completed. When I contacted the office, I was told the delay wasn’t SevPro’s responsibility because it was their repair contractor’s fault. From my perspective, if a company damages something during a job, it’s their responsibility to make sure it’s repaired promptly and to communicate with the customer. The original work was good, but the way the damage claim and billing were handled left me disappointed.
Rick and team were awesome! My basement flooded and the team was over within an hour of my call. The team was very courteous and friendly. I would definitely recommend ServPro
Duane Lolmaugh came out for an inspection estimate. He was in contact with me before he came out. I knew exactly when was going to arrive. He was very courteous, very thorough. He went through the house completely, dealing with my concerns. I feel he felt with me honestly. Kathy Bjonskaas
I had a pipe break in my basement due to extreme freezing weather and quickly contacted Servpro (Jenison location). I was extremely impressed with their service. I called at 6:00 AM, and by 8:00 AM they already had a crew on-site assessing the damage and starting the drying process. Their follow-up was excellent, and they worked seamlessly with my insurance company, State Farm. Dylan, Jakob, and Sean were all very helpful—checking on progress daily and ensuring my carpets were properly dried and everything was getting back on track. Overall, a very professional and responsive team. Highly recommended.
Randy from Serve Pro was very helpful when we experienced a leak in the restroom! He responded to our initial call on a Friday evening, gave instructions for immediate action, then came on Saturday morning to access the situation further. He set up some fans and assisted us with drying out the space and giving us further instructions for repairs. We were able to handle the repairs due to the quick action on the part of Serve Pro! Highly recommend!
About SERVPRO of Southwest and Northwest Grand Rapids
SERVPRO of Southwest and Northwest Grand Rapids is a restoration company located at 2051 Pine Ridge Dr, Jenison, Michigan, serving the Grand Rapids area. The business focuses on water damage restoration and fire damage restoration, offering local property owners professional support when unexpected damage occurs. The team is positioned to respond to both residential and commercial needs within the community and to help stabilize affected spaces while planning next steps toward recovery.
The company is available around the clock for emergency calls, with business hours listed as open 24 hours every day of the week. Review themes indicate that quick arrival and timely action are important to customers, and the organization emphasizes emergency responsiveness as a core element of its service. For people facing an active loss, that availability is intended to minimize further damage and begin mitigation as soon as possible.
Water damage restoration services generally involve an initial assessment to determine the extent of moisture intrusion, followed by water extraction, drying, and moisture monitoring. For owners of finished basements, multiroom living areas, and spaces with HVAC or venting concerns, these steps help protect building materials and contents from secondary issues such as mold growth. The company’s approach is to move from immediate stabilization through controlled drying, with regular evaluation to document progress and adjust equipment use as needed.
Fire damage restoration generally begins with an inspection to identify structural and content impacts from flame, heat, soot, and smoke odor. Typical tasks in this process include stabilization of compromised areas, removal or cleaning of smoke residues, deodorization, and coordination of repairs to restore livable conditions. The aim is to address both visible damage and scent-related concerns so that property owners can return to normal occupancy as restoration progresses.
Customer feedback frequently highlights clear communication, courteous on-site behavior, and assistance coordinating with insurance when applicable. Reviews show appreciation for thorough inspections, careful handling of belongings, and follow-up during the restoration timeline. A small number of reports note concerns about isolated incidents during the service process, and the company’s public profile reflects a mixture of praise for responsiveness alongside opportunities for resolving specific customer issues.
With a Google rating of 4.8 from 202 reviews, SERVPRO of Southwest and Northwest Grand Rapids positions itself as a locally reachable resource for individuals and businesses facing water or fire damage. The company’s continuous availability and focus on frontline mitigation, drying, cleaning, and restoration work are intended to help property owners stabilize situations quickly and move toward repair and recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos
.jpg?width=720&format=jpg&quality=75)
Frequently Asked Questions
What services does SERVPRO of Southwest and Northwest Grand Rapids offer?
SERVPRO of Southwest and Northwest Grand Rapids offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Grand Rapids, MI area.
Does SERVPRO of Southwest and Northwest Grand Rapids offer 24/7 emergency service?
Yes. SERVPRO of Southwest and Northwest Grand Rapids is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Southwest and Northwest Grand Rapids rated by customers?
SERVPRO of Southwest and Northwest Grand Rapids holds 4.8/5 on Google from 202 reviews.
Is SERVPRO of Southwest and Northwest Grand Rapids licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Southwest and Northwest Grand Rapids, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Southwest and Northwest Grand Rapids serve?
SERVPRO of Southwest and Northwest Grand Rapids serves Grand Rapids, MI and the surrounding area, operating from 2051 Pine Ridge Dr, Jenison, MI 49428.
How do I contact SERVPRO of Southwest and Northwest Grand Rapids?
Call (616) 888-8575, visit their website, or request a free quote through Restoringly using the form on this page.
Contact this Pro
Get a quote directly from them.
Requesting quote from SERVPRO of Southwest and Northwest Grand Rapids
Your info is only shared with this specific company.
Step 1 of 3: What's happening?
Takes under a minute