SERVPRO of Southeast Nashville

This company, which manages a large apartment complex, was responsible for cleaning a storage unit. I was present during the cleaning process. While most items were cleaned, furniture, electronics with wooden components, and cardboard items that were contaminated with mold were deemed unsalvageable and discarded. The report submitted by the company regarding the loss of my belongings in the apartment complex does not accurately reflect the situation. Consequently, the apartment complex is refusing to compensate me for my losses due to the inaccurate reporting. I encourage you to review the provided pictures and draw your own conclusions.

Joseph is an excellent technician, he is super polite, respectful and cautious in our home. He thoroughly explained the work he was doing, he always communicated when he wanted to return to do work or take measurements and was just an all round nice guy and a rock star at his job !

If you have a mold issue please stay away from this company! We had ServPro of Southeast Nashville dispatched to our home to perform water and mold remediation due to a shower leak last year. They did an adequate job remediating the water. However, after they performed the work all of my family members began experiencing rashes, breathing difficulties, and sicknesses. We eventually had an environmental testing company test the areas where ServPro did the remediation work and the test showed they did not remediate the black mold in the room and we believe (and environmental testing also supports this) they inadvertently spread black mold throughout that side of our home due to unprofessional and improper mold remediation protocols. We had to hire a 2nd company to do the correct mold remediation procedures, carpet removal in two other rooms, and removal of contents and furniture on that side of the house for proper content wipe down due to the cross contamination that was created. I've contacted the general manager of this ServPro location and sent him the environmental test showing they did not remediate the black mold in the room we hired them to remediate and he claims they've adequately completed the job. So - buyer beware! UPDATE on 9/16: I've had TWO email exchanges and TWO separate phone calls with the GM of this ServPro location (Ian Jones) and they've done nothing to resolve our issue. So any response below like "please reach out to us personally to resolve your issue" is clearly a misleading effort to appear like they're solving the problem when they're not.

Excellent work to mitigate water issues. Every employee did fabulous job. Zachary Taylor, Leo, Michael, Chris. All of them very professional and helpful! 100% recommend!!!

The quality of the repair work itself was good, and I appreciate that. However, the overall experience wasn’t great. The process just to get things started took quite a long time—over two months for a relatively small project. One of the most frustrating parts was the difficulty in getting in touch with the assistant. There was a lot of back-and-forth just to make appointments or get simple questions answered. Additionally, the scheduling felt inefficient, with multiple visits for minor tasks that could have easily been completed in a day or two.