SERVPRO of Reno East

Exceptional Service That Restored More Than Just Our Home – Servpro Exceeded Every Expectation! Servpro handled the fire restoration of our home. What started as a devastating and overwhelming experience turned into one of the most positive service interactions I’ve ever had, thanks to their truly outstanding team, and specifically Ryan and Austin’s leadership throughout the whole process. From the very first call, their customer service was top-notch. The GM personally responded immediately with compassion and clarity, walking us through every step of the process so we never felt lost or alone. The staff were incredibly knowledgeable, patiently answering what felt like a hundred detailed questions about the restoration timeline, air quality, material safety, and long-term prevention. No question was too small or too technical—they explained everything thoroughly and honestly, which gave us tremendous peace of mind during an incredibly stressful time. What truly set Servpro apart was their genuine empathy and emotional support. They understood this wasn’t just about fixing physical damage; it was about helping us reclaim our sense of home and security. The team consistently showed kindness, checked in on how we were doing, and offered reassurance that made a taxing, emotional ordeal far more bearable. Their professionalism was impeccable—every interaction was respectful, organized, and efficient, yet never cold or impersonal. Ryan especially, went over and beyond with everything, he was a true joy to work with. I was pregnant at the time, and the team went far above and beyond the scope of their job to support us. When it came time to return to our home, they didn’t just complete the restoration and leave. They actually helped us unpack boxes and get settled back in, making sure everything was safe and comfortable for our family. They truly cared and were willing to do whatever they could to make the transition smoother. Servpro didn’t just restore our house—they helped restore our lives. If you’re facing fire, water, or any disaster damage, don’t hesitate for a second. Call Servpro. You’ll get expert craftsmanship, unmatched professionalism, and a team that treats you like family. We are forever grateful! Thank you, Servpro—you are the gold standard! 🙏

Kirby and Trey were extremely helpful, professional, and easy to work with. They communicated clearly, and handled everything with care and attention to detail. Their work was efficient, thorough, and high quality. I really appreciated their friendly attitude and the respect they showed for my home. Highly recommend!

We had some flooding & water damage to our home & I couldn’t be happier with the work that Ryan & Paul did. They came out super quick & explained everything in depth. They were also extremely clean! 10/10 would recommend them every single time.

Andrew and his team at Service Masters were incredible to work with, truly top notch. They were timely, professional, and clear in their communication every step of the way. During a remediation period, they helped ease both my concerns and my client’s, which made a big difference. We identified the issue prior to listing a home, and thanks to their efficiency, it was fully cleaned up and tested before going to market. That preparation made the transaction smooth and helped eliminate concerns for both sides moving forward. I highly recommend Andrew and his team at Service Masters. They were an absolute pleasure to work with.

Kirby made it happen! After finding out we had an emergency situation under the house with our sewer line, he came out and started restoration SAME day. Great communication and very professional! Highly recommend Servpro. Thank you Kirby and Ryan for all your hard work!!