Company Facts
Reviews Across the Web
Aggregated rating of 4.6/5 from 332 reviews across platforms.
What customers mention most
From the 35 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Lorenzo and Robert did an absolutely amazing job on our fire damaged driveway. It turned out much better than I ever could have imagined! Thanks Lorenzo and Robert!
did great job
Our car's oil filter broke and spilled oil into a big puddle in the garage. ServPro came. Samuel H and Scooby told us to relax and they'd take care of it. The photos speak for themselves. We are exceptionally pleased.
I had an extremely disappointing experience with Servpro and cannot recommend their services. I was charged for after-hours emergency service even though the emergency was never resolved. The technicians were unable to stop the leak or turn off the water. Instead of minimizing the damage, the continued water leak caused additional damage to my home. The invoice also claimed 7.5 hours of labor, but the technicians were only at my home for approximately 2 hours and 3 minutes during regular business hours. To make matters worse, there was an instance where members of the team entered my home without my permission, which I found completely unacceptable. My biggest concern was the safety of my family. While the drying equipment was running, the gas was left on, and a dehumidifier was placed next to an open gas line. This created an extremely dangerous situation. During this time, my children became extremely sick, including my one-year-old daughter. This was terrifying and should never happen in a customer's home. Finally, I was never provided with any documents to review or sign during the process. Later, Servpro sent me copies of documents that they claimed I had signed, but I never signed them. Overall, this experience left me with serious concerns about Servpro's billing practices, professionalism, safety procedures, communication, and regard for its customers. Rather than helping during an emergency, I feel the situation was made significantly worse. I would strongly encourage anyone considering this company to thoroughly document every interaction and carefully review all work they may say they have done.
Rachel and Mimi did such a great job cleaning smoke and soot. They were friendly and efficient.
About SERVPRO of Puyallup/Sumner
SERVPRO of Puyallup/Sumner is a local restoration provider based at 14224 Pioneer Wy E, Puyallup, WA 98372, serving property owners in the Tacoma area. The team focuses on water damage restoration and fire damage restoration, and maintains around the clock availability for emergency calls. That commitment to being on call every day is reflected in their published hours, which list the business as open 24 hours, seven days a week. Customers have rated the company highly on Google, giving it an average of 4.6 from 332 reviews.
For homeowners and business owners facing water intrusion, the company provides emergency response and structured water damage restoration services designed to get properties dry and stable. Typical steps taken on jobs include rapid water removal, targeted drying and dehumidification, and monitoring of moisture levels to guide the drying process. When materials are saturated or damaged beyond drying, removal of affected building materials and careful handling of contents are part of restoring the property to a safe condition. The aim is to reduce ongoing damage and return living or working spaces to normal as efficiently as possible.
When fire damages a property, the restoration process often involves thorough cleaning of smoke and soot residues, attention to lingering odors, and careful restoration of contents affected by heat, smoke, and particulate matter. SERVPRO of Puyallup/Sumner’s approach to fire damage restoration emphasizes methodical cleaning, organization of items that require specialized cleaning or off-site care, and stabilization of areas that need protection while longer term repairs are planned. These steps are intended to help property owners move from emergency response toward recovery and rebuild.
Clients often note responsiveness and persistence in difficult situations. Reviews emphasize that crews arrive quickly for emergencies, remain on the job for extended periods when projects require sustained effort, and work through complicated conditions such as extensive flooding or confined access areas. That responsiveness is supported by the business being available 24 hours a day, so property owners can secure assistance whenever an incident occurs rather than waiting for standard business hours.
Communication and professionalism are recurring themes in feedback from customers. Reviewers describe crews as friendly, efficient, and communicative, noting that regular updates and clear explanations help make a stressful situation more manageable. The company’s 4.6 average rating from 332 Google reviews reflects consistent positive experiences reported by many customers who interacted with the team during emergencies and larger restoration projects.
Property owners who need immediate assistance for water or fire related emergencies can rely on SERVPRO of Puyallup/Sumner’s continual availability. The company’s physical location in Puyallup provides a local point of contact for emergency mobilization, and it maintains 24/7 operations to respond to urgent restoration needs at any hour.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
- IICRC: Carpet Repair and Reinstallation TechnicianVerified 2026-08-05
- IICRC: Commercial Drying SpecialistVerified 2026-08-05
- IICRC: Contents Processing TechnicianVerified 2026-08-05
- IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
- IICRC: Health and Safety TechnicianVerified 2026-08-05
- IICRC: Odor Control TechnicianVerified 2026-08-05
- IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
- IICRC: Upholstery and Fabric Cleaning TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos



Frequently Asked Questions
What services does SERVPRO of Puyallup/Sumner offer?
SERVPRO of Puyallup/Sumner offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Tacoma, WA area.
Does SERVPRO of Puyallup/Sumner offer 24/7 emergency service?
Yes. SERVPRO of Puyallup/Sumner is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Puyallup/Sumner rated by customers?
SERVPRO of Puyallup/Sumner holds 4.6/5 on Google from 332 reviews, 2.8/5 on Yelp, a D- grade from the Better Business Bureau.
Is SERVPRO of Puyallup/Sumner licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Puyallup/Sumner, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Puyallup/Sumner serve?
SERVPRO of Puyallup/Sumner serves Tacoma, WA and the surrounding area, operating from 14224 Pioneer Wy E, Puyallup, WA 98372.
How do I contact SERVPRO of Puyallup/Sumner?
Call (253) 848-0800, visit their website, or request a free quote through Restoringly using the form on this page.
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