Company Facts
Reviews Across the Web
Aggregated rating of 4.8/5 from 123 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Alan, Trevor and the crew did an outstanding job cleaning up my basement after a sewer/drain pipe backup. The process was easy from start to finish. I highly recommend ServPro of Middletown.
This is happening in real time. My bathroom and basement are flooded. I called at 10:40 pm and put in an emergency ticket. I was told they would call me shortly. An hour went by and no call. I called again just before midnight and expressed that it was urgent and I had flooding in my home, whole house water is shut off and I have 6 kids here that can’t use the bathroom. She told me the first ticket was never even looked at and she told me she would mark it urgent yet again and have someone call me. Another hour later it’s now 1:00 am and still no call. I called a third time and asked for a supervisor. She was very rude and kept talking over me, wouldn’t listen or care about my issue, she just told me “this is a call center we don’t have control over when they respond to you” so what is the point of having emergency 24/7 service if I can’t even get a freaking call back for several hours? In an emergency? How do you run a business like this? I had to call another company and guess what, they responded in 20 mins and are currently driving over an hour to get to me asap. Someone should maybe review my calls back and talk to the “supervisor” who basically told me they couldn’t help me. WOW. It’s now 2:15 am and I should have called the other company in the first place. Never again! *edited to add - I finally received a call at 7 am, asking if I still need assistance. Great emergency response time. EDIT #2 - in response to your response SERVPRO, what do you even plan to do about it now? I told you, review the multiple recorded conversations I had with your team and then tell me how great your company is. Your supervisor needs to be fired or retrained.
Recently Servpro sent several incredible employees to our home to clean up and treat damage after a serious leak. They could not have done a better job. Not only did they complete the work professionally and thoroughly, but they also returned multiple times over the course of a week to ensure everything was properly treated and restored. A special thanks to Del and Trevor for going above and beyond to help restore our home. Great job and we highly recommend.
Delshaun George Makhai Alsiha and Trevor did an amazing job thank you!!!!!
I just had delshaun Trevor George and Alisha do the remediation in ,y house and what a fantastic job they did quick quiet and respectful people .... they all deserve a raise
About SERVPRO of Middletown/New Britain
SERVPRO of Middletown/New Britain serves the Waterbury, Connecticut area and operates from 14 Industrial Park Pl, Suite 3B, Middletown, CT 06457. The team focuses on restoration work after damaging events, working with homeowners and property managers to address the aftermath of water intrusion and fire incidents. The company presents itself as a local resource for recovery and cleanup, available to respond when problems arise.
The primary services listed are water damage restoration and fire damage restoration. For property owners, these services cover the practical steps needed to stabilize a site and begin the recovery process. SERVPRO of Middletown/New Britain approaches each job with inspection and assessment first, then follows with the appropriate cleanup and remediation steps that fit the specific situation.
Water damage restoration typically involves identifying and stopping the source of water, removing standing water, and drying affected areas to reduce the risk of secondary damage. Work often includes controlled removal of damaged materials, drying and dehumidification to restore proper moisture levels, and cleaning and sanitizing surfaces and contents. The goal for local property owners is to limit structural deterioration and protect possessions while preparing the property for any necessary repairs.
Fire damage restoration addresses both the visible destruction caused by flames and the less obvious impacts from smoke and soot. Services generally include evaluating structural damage, removing charred debris, cleaning soot from surfaces, and addressing lingering odors. In many cases, restoration work also includes recovery and cleaning of personal items and coordination of pick up and temporary protection for areas that require it. These steps help return a property to a safe, clean condition so that rebuilding or repair can proceed.
SERVPRO of Middletown/New Britain is listed as available 24 hours a day for emergencies. Business hours are open 24 hours every day of the week, which means someone can be reached at any time to begin emergency services. That round the clock availability is highlighted as a core feature for property owners facing unexpected water or fire incidents that require immediate attention.
The company’s Google rating is 4.8 out of 5 based on 123 reviews, reflecting the experiences shared by people who have used their services. That rating is presented as an indicator of the local reputation SERVPRO of Middletown/New Britain has earned among customers. For property owners in the Waterbury area looking for water or fire damage restoration, the company offers a local, always-available option focused on the steps needed to stabilize, clean, and prepare properties for the next phase of recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
- IICRC: Odor Control TechnicianVerified 2026-08-05
- IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos

Frequently Asked Questions
What services does SERVPRO of Middletown/New Britain offer?
SERVPRO of Middletown/New Britain offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Waterbury, CT area.
Does SERVPRO of Middletown/New Britain offer 24/7 emergency service?
Yes. SERVPRO of Middletown/New Britain is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Middletown/New Britain rated by customers?
SERVPRO of Middletown/New Britain holds 4.8/5 on Google from 123 reviews, 4.0/5 on Yelp.
Is SERVPRO of Middletown/New Britain licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Middletown/New Britain, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Middletown/New Britain serve?
SERVPRO of Middletown/New Britain serves Waterbury, CT and the surrounding area, operating from 14 Industrial Park Pl Suite 3B, Middletown, CT 06457.
How do I contact SERVPRO of Middletown/New Britain?
Call (860) 955-8281, visit their website, or request a free quote through Restoringly using the form on this page.
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