SERVPRO of Howard County

I had a small fire in my home. They came to clean and did a very shoddy job, I had to get them to repeat cleaning the kitchen. They didn't even wipe off the walls. For 14k, just for the upper level, small house, I could have paid a regular cleaning service 2K for better cleaning. As soon as you mention that your homeowners's insurance is paying they go for a money grab.

Great experience with Chase and crew doing a pack out of our basement before mitigation and rebuild.

Mario and his team were a pleasure to work with. Very responsive and knowledgeable! I highly recommend them :)

I contacted Servpro after we had some flooding in our basement after a bad thunderstorm. They were very quick to respond and had a technician come out the very next day. Our technician Robin was very prompt and professional and made sure to explain the entire process in great detail throughout the whole restoration process. I would highly recommend Servpro and Robin to anyone that had restoration needs.

Do not hire SERVPRO of Howard County. I am writing this review having just received the court dismissal paperwork confirming that after dragging me through months of disputes, regulatory complaints, and litigation, they settled for exactly what I offered them from the very beginning. Let that sink in. Here is what this company put me through to arrive at the same outcome we could have reached a year earlier: I signed a contract in October 2024 with a completion date of November 15, 2024. They took my deposit immediately and then disappeared. For months I had no functioning bathroom and received zero communication from SERVPRO despite my repeated attempts to reach them. They never told me their project manager had died and simply let my project collect dust while I waited. Months of silence. No reassignment. No accountability. Nothing. When they finally showed up, the tile work was so bad it had to be torn out and redone multiple times. We are talking about a professional restoration company that could not install basic tile correctly on the first attempt, or the second. The photographic evidence of their workmanship is genuinely embarrassing. When I raised these issues and pushed back on the final invoice, which arrived six months after the contracted completion date and included charges I was never invoiced for during the project, they responded by threatening me with attorney fees, late fees, and legal action. Then they actually followed through and filed suit against me in court, represented by an attorney, apparently convinced they could bully me into paying in full for a job they delivered five months late and half wrong. They were wrong. I filed complaints with the Maryland Office of the Attorney General and the Maryland Home Improvement Commission, prepared a full defense, and was ready to walk into that courtroom. Case No. D-01-CV-26-019615, District Court of Maryland for Baltimore City. Look it up. They dismissed the case and settled for the $2,000 I had been offering them for over a year. The same number I put on the table long before lawyers, court filings, and months of stress were ever involved. They chose every single one of those steps rather than simply do the right thing. This company will take your money, vanish, deliver substandard work, blame you for their failures, threaten you with litigation, and ultimately fold the moment you stand your ground. The only reason to hire SERVPRO of Howard County is if you enjoy fighting for basic accountability from people you are paying to do a job. There are honest, professional contractors in Baltimore. Find one of them instead.