4.9
68 Reviews
4.9
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Newark, DE
Address
225 N James St Ste A, Wilmington, DE 19804
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 68 reviews across platforms.

Google Reviews
4.9
68 reviews
Yelp
No verified Yelp profile found
Better Business Bureau
View BBB profile
Accreditation unknown
BBB rating

What customers mention most

From the 50 most recent Google reviews
Experience
Professional staff22Fast response19Clear communication14Thorough cleanup12Friendly and courteous12Punctual service9Efficient work6Follow-up monitoring3
Services mentioned
Water damage cleanup16Mold remediation6Emergency response5Duct cleaning4Carpet cleaning3Reconstruction and repairs3Equipment monitoring3Basement cleanup3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Catherine DiBonaventura
Mar 6, 2026

We had a flood under our flooring which required us to move out of our condo. Anthony and the ServPro team did a terrific job putting in new flooring, baseboard and painting the entire condo. Anthony was a pleasure to work with and responded to my question patiently and quickly.

Ashley Cline
Aug 17, 2025

Water in the basement is never a welcome find, but the SERVPRO team handled a same-day emergency call quickly, professionally and calmly. Highly recommend!

Katie Ross
Jul 22, 2025

I initially wrote a review criticizing my experience but was threatened with a lawsuit by whoever runs the ServPro Google Account. I’ve revised my review twice But I can’t in good faith let the next customer waste their money when they have other options when it concerns mold inspections. My experience with Servpro was unfortunate and I believe they shouldn’t dispatch techs to tenants of rental properties who they have testified on behalf of in court. The pictures show mold and leaks. Our report stated no leaks were found. See photos below 2nd revision *** I left a review stating my experience and beliefs. The technician I BELIEVE IN MY OWN PERSONAL OPINION was conflicted. Therefore, we BELIEVE that we didn’t receive the services we paid for. Threatening to sue me (obviously I have screenshots) then revising your response speaks volumes on your credibility as a company. But on the other hand, it is an effective tactic at ensuring positive feedback. Mind you, that’s just my own opinion and belief. Not a fact. Please don’t sue me. *REVISION* LIBEL: to make a false statement in writing. I wrote my opinion and experience with your services. In layman’s terms, you can’t do anything about it. Threatening a lawsuit seems a bit excessive, but as you requested, I revised the review. SERVPRO WILL THREATEN TO SUE YOU IF YOU ARE DISSATISFIED WITH THEIR SERVICES AND LEAVE A PERSONAL REVIEW

Brett Youngerman
Jul 25, 2024

Pam and Barb did a fantastic job in handling my water mitigation. They were very quick to get out there, resolve the problem, and continue to monitor it until everything was completely mitigated. I would highly recommend Serv Pro of Wilmington

Jane Hopkins
Jul 3, 2024

We had a very pleasant experience with Servpro. The gentleman who came to our house with an assistant was wonderful. I believe his name was Fernando. Thorough and respectful of our property. Would recommend them highly !

About SERVPRO of Hockessin / Elsmere

SERVPRO of Hockessin / Elsmere provides water damage restoration and fire damage restoration to property owners in the Newark, Delaware area. The company is listed at 225 N James St Ste A, Wilmington, DE 19804, and is available around the clock for emergency calls. With operations open 24 hours every day, SERVPRO of Hockessin / Elsmere emphasizes readiness to respond when a sudden loss occurs, helping to stabilize situations and begin restoration as soon as possible.

Water damage restoration work typically begins with a thorough assessment of affected areas to identify the source and extent of damage. SERVPRO of Hockessin / Elsmere offers services that address standing water removal, structural drying and dehumidification, and the cleaning and sanitizing of impacted materials. The goal of these steps is to limit secondary damage, such as mold growth and prolonged structural deterioration, and to restore living and working spaces to a safe and usable condition for local homeowners and building managers.

When a fire impacts a property, restoration work goes beyond visible damage to address smoke, soot, and lingering odors. SERVPRO of Hockessin / Elsmere provides cleanup and debris removal, content cleaning, and odor mitigation aimed at recovering salvageable items and preparing structures for repair. Careful attention to smoke residue and air quality during restoration helps reduce the long term effects of fire losses and supports a smoother recovery process for occupants.

Emergency response is a central feature of the company. Being available 24 hours a day, seven days a week means SERVPRO of Hockessin / Elsmere can be contacted at any hour to begin mitigation efforts. Rapid mitigation is often critical to limit the scale of a loss, and this availability supports clients who face urgent situations outside normal business hours. The community has given the location strong customer feedback, reflected in a Google rating of 4.9 from 68 reviews, indicating consistent satisfaction among people who have used their services.

SERVPRO of Hockessin / Elsmere approaches each job with attention to clear communication and respect for the property and its occupants. Technicians coordinate with property owners and managers during assessments and throughout the restoration process to explain necessary steps and expected outcomes. Work is carried out with the intention of minimizing disruption to daily life while addressing health and safety concerns that arise from water and fire damage.

For property owners in Newark and nearby Delaware communities facing water or fire emergencies, SERVPRO of Hockessin / Elsmere offers immediate accessibility and focused restoration services. The company’s location at 225 N James St Ste A, Wilmington, DE 19804, and its 24/7 availability make it a local contact for urgent mitigation and recovery needs.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

SERVPRO of Hockessin / Elsmere photoSERVPRO of Hockessin / Elsmere photoSERVPRO of Hockessin / Elsmere photo

Frequently Asked Questions

What services does SERVPRO of Hockessin / Elsmere offer?

SERVPRO of Hockessin / Elsmere offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Newark, DE area.

Does SERVPRO of Hockessin / Elsmere offer 24/7 emergency service?

Yes. SERVPRO of Hockessin / Elsmere is available 24 hours a day, 7 days a week for emergency response.

How is SERVPRO of Hockessin / Elsmere rated by customers?

SERVPRO of Hockessin / Elsmere holds 4.9/5 on Google from 68 reviews.

Is SERVPRO of Hockessin / Elsmere licensed and insured?

Restoringly has not verified licensing or insurance for SERVPRO of Hockessin / Elsmere, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does SERVPRO of Hockessin / Elsmere serve?

SERVPRO of Hockessin / Elsmere serves Newark, DE and the surrounding area, operating from 225 N James St Ste A, Wilmington, DE 19804.

How do I contact SERVPRO of Hockessin / Elsmere?

Call (302) 575-6157, visit their website, or request a free quote through Restoringly using the form on this page.

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