SERVPRO of Greensboro South

Fire and Water damage was handled perfectly.

Takes advantage of people. My Gigi had just lost her husband and afew months later her entire home was flooded. So her insurance picked serv pro and serve pro charged her. The most they could for everything, because of course, she had no idea what was going on. So, all of her things were in the smallest boxes that they could pack. So that they could number the boxes and charge more. They were to unpack her and for 4 almost 5 months, the boxes have sat in her bedroom written in Spanish. We are not spanish.And both greensboro stores were very rude. Telling me at THIS greensboro location that they dont get along...they are in competition. Once I realized that, I chose hpw to talk back with them with one of the girls who answered the phone cheyenne, or something saying, i'm just matching your tone of rudeness. Ok....So instead of trying to help each one, they wanted to keep sending me to different stores saying it wasn't their fault or it wasn't their packing or whatever. I have made multiple calls And I haven't been the friendliest, but I have also not been rude or overstepped boundaries. But the way I was talked to back from the girls, one specifically said, i'm just matching your energy. So you're matching my energy that my Gigi has been in this position for almost 5 months now..Her husband has been gone eleven months now today and still can't even get any kind of service from someone higher than them.Let alone calling the owner is not going to get you anywhere. The lady in this store specifically said, well, don't give us a bad review. We're not the store that handled your things. Well, that right there deserves a terrible review. They have high reviews, but I see that no one else was left in this situation.It's not always that easy to take advantage of people like they have.And are still doing. and I can see that but I can see how they would take advantage of an elderly person that has no idea what is going on and pack the boxes in her spare bedroom to the point you literally cannot walk in there.We had to make a path. Unfortunately, I wasn't there the day they were moving things back in.And that is why I will make sure i'm there for everything now. Her insurance paid to be UNPACKED ... And of course, she had no idea. So she unpacked the rest of the home already all by herself. Sad we have to be this way and that businesses don't care about anything but making money. And I was also in contact with the Winston-Salem office, who they are asking me to take this review down. Because of all three of those offices, both greensboro and winston salem seemed to be the same people answering the phones, and they asked me to take this down when they were part of the entire circus.I've been going through. So until someone wants to help us, i'm not going to fix this review.As it stands very true! Why was I sent to a new person?That's only been there three weeks since she tried to help me more than any of you in contents, but she even called charlotte.That's not there contents department.Obviously you guys know where it is, but someone still won't tell me.So no, this review will stay up. And next week, if we still are not helped by anyone except for helping unpack the boxes on Tuesday, then I will review the other two stores as I have been treated that way, and the reviews are very well. Deserved, especially after someone told me that they were matching. My tone, well, my tone should have been upset after 4 months of these boxes, still sitting here like this, and no one being kind or compassionate. To help us just keep putting it off on another store. This is not our store, it's this store.Well maybe there should learn to be a team all together. You have time to reply on here, but no one has time. A supervisor or owner to call me back in any way shape or form in the last two weeks. I asked for that, and I finally called yet a 4th serv pro location in the triad, who told me to ask for Britt Holcomb...the owner of more than 1 of these stores.

Everyone from Servpro that worked on out job was professional, kind, and very communicative. I could not have asked for a better experience despite the stress of dealing with water mitigation, and would recommend them to anyone in need of these services.

We woke up to flooding the day before Thanksgiving! Gavin, Logan and Jack came out and worked past the scheduled time which cut into their Thanksgiving holiday break. I am very thankful they care enough to do everything they could to get us dry! They were very helpful and explained everything in layman’s terms about the process, what needed to be done next and when it would happen. It’s been a difficult day, thanks for caring and not leaving us just because the work day was over.

*Prompt. *Professional service. *Knowledgeable.