4.9
261 Reviews
4.9
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Germantown, MD
Address
7901 Queenair Dr #104, Gaithersburg, MD 20879
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 261 reviews across platforms.

Google Reviews
4.9
261 reviews
Yelp
2.9
15 reviews
Better Business Bureau
No verified BBB profile found

What customers mention most

From the 50 most recent Google reviews
Experience
professional staff21quick response21friendly and caring17clear communication12high quality work10thorough work8knowledgeable staff6helped with insurance5
Services mentioned
water damage mitigation24drying equipment setup6general cleaning6drywall removal5restoration and repairs5insurance coordination5carpet removal4fire and smoke cleanup3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Vanderford
Aug 5, 2026

Nico was amazing, helpful, thorough, completely professional!! Fidel and Migel were wonderfully professional and communicative in there time here

Mary Ellen Sariti
Aug 4, 2026

Great service. Prompt and thorough.

Brian Rowe
Aug 3, 2026

Eliel, Steven, and Nicolas of SERVPRO did an excellent job with our water damage mitigation. Their team was professional, responsive, and thorough throughout the entire process. They explained each step clearly, arrived on time, and worked efficiently to make sure everything was dried out and handled properly. We really appreciated their communication and attention to detail, and we’d definitely recommend them to anyone needing water damage restoration services.

Jessica Vanderford
Jul 30, 2026

Fidel was very professional, took his time and was knowledgeable in what he did. I would highly recommend him and his partner Mauricio. Mauricio was equally as professional and made sure the job was done from start till finish. These gentlemen were good at their trade and came when we needed them. The whole Servpro team has been excellent!

Kevin Simmons
Jul 25, 2026

SERVPRO demonstrated exceptional professionalism and dedication during the recent repairs at my house. Despite the late hour, they arrived promptly and worked diligently to address the issues. The quality of their work exceeded my expectations, and I am truly grateful for their commitment to ensuring everything is restored to its best condition. They also worked hand-and-hand with my insurance and provided detailed estimates of the repairs. Excellent company! I also want to add that I had an excellent experience working with Ashlea Crossley at SERVPRO. From the very beginning, Ashlea was professional, knowledgeable, and genuinely cared about making sure my concerns were addressed. She communicated clearly throughout the process, kept me informed, and made what could have been a stressful situation much easier to manage. Her outstanding customer service, attention to detail, and willingness to go above and beyond truly stood out. It's rare to find someone who is as responsive, courteous, and dedicated to helping customers as Ashlea. Because of the exceptional service I received, I would not hesitate to use SERVPRO again if I ever need their services in the future. I highly recommend Ashlea Crossley and the SERVPRO team to anyone looking for reliable, professional, and customer-focused service.

About SERVPRO of Gaithersburg / Germantown

SERVPRO of Gaithersburg / Germantown provides water damage restoration and fire damage restoration services to property owners in Germantown and the surrounding Gaithersburg area from their local address at 7901 Queenair Dr #104, Gaithersburg, MD 20879. The company is available 24 hours a day, seven days a week for emergency calls, and maintains business hours listed as open 24 hours every day. That around-the-clock availability is a clear part of how they present themselves to homeowners and businesses facing urgent property damage.

When water intrudes after a supply failure, storm, or leak, restoration typically begins with a careful assessment to identify the source and extent of damage. SERVPRO of Gaithersburg / Germantown focuses on immediate mitigation to limit further loss, followed by water removal, drying and dehumidification, and cleaning to restore affected surfaces and contents as much as possible. For local property owners, those steps help reduce the risk of secondary problems, including lingering moisture and microbial growth, while preparing spaces for any needed repairs or reconstruction.

Fire damage restoration for local homes and businesses often involves a combination of stabilization, soot and smoke removal, odor control, and cleaning of salvageable materials. SERVPRO of Gaithersburg / Germantown addresses both the visible consequences of a fire and the hidden impacts left by smoke and soot on structure and contents. Because firefighting efforts frequently add water damage, restoration of smoke-affected properties commonly includes moisture management alongside smoke remediation, with an emphasis on restoring the safety and habitability of the space.

Customers have expressed strong satisfaction with the company’s services, reflected in a 4.9 Google rating from 261 reviews. That level of positive feedback indicates a consistent focus on communication and attentive service during what are often stressful and disruptive events. The team works with property owners to explain the restoration steps, coordinate necessary actions, and respond to emergency situations at any hour, helping clients understand progress and next steps from initial assessment through the completion of restoration work.

Located in Gaithersburg and serving Germantown, SERVPRO of Gaithersburg / Germantown aims to be a local resource for people recovering from water or fire damage. Property owners facing an immediate issue can reach out at any time, day or night, knowing the company advertises 24/7 availability. Whether the need is water extraction and drying or smoke and soot remediation, the company presents itself as a local restoration provider focused on helping neighbors return their spaces to normal.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
  • IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
  • IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
  • IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
  • IICRC: Water Damage Restoration TechnicianVerified 2026-08-05

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

SERVPRO of Gaithersburg / Germantown photoSERVPRO of Gaithersburg / Germantown photoSERVPRO of Gaithersburg / Germantown photoSERVPRO of Gaithersburg / Germantown photoSERVPRO of Gaithersburg / Germantown photoSERVPRO of Gaithersburg / Germantown photo

Frequently Asked Questions

What services does SERVPRO of Gaithersburg / Germantown offer?

SERVPRO of Gaithersburg / Germantown offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Germantown, MD area.

Does SERVPRO of Gaithersburg / Germantown offer 24/7 emergency service?

Yes. SERVPRO of Gaithersburg / Germantown is available 24 hours a day, 7 days a week for emergency response.

How is SERVPRO of Gaithersburg / Germantown rated by customers?

SERVPRO of Gaithersburg / Germantown holds 4.9/5 on Google from 261 reviews, 2.9/5 on Yelp.

Is SERVPRO of Gaithersburg / Germantown licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for SERVPRO of Gaithersburg / Germantown. Ask them directly for proof before hiring.

What areas does SERVPRO of Gaithersburg / Germantown serve?

SERVPRO of Gaithersburg / Germantown serves Germantown, MD and the surrounding area, operating from 7901 Queenair Dr #104, Gaithersburg, MD 20879.

How do I contact SERVPRO of Gaithersburg / Germantown?

Call (301) 450-3238, visit their website, or request a free quote through Restoringly using the form on this page.

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