Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 222 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
SERVPRO of Frankfort is highly recommended! We had rain water in our finished basement and Alex & staff took great care of it! Do not hesitate to work with this company as they also worked with our homeowners insurance & took the headache away from us! Thank you SERVPRO!
Use any other Serv Pro! This one cuts corners bad and the employees simple just dont care anymore because the owner doesnt respect or even pay them properly for their hardwork and dedication. The managers will lie about the amount of equipment needed to dry out an area because the company makes more the more fans and dehumidifiers they can place. AVOID FRANKFORT/MORRIS LOCATION!
We got some water in our basement and a tech came out to look at it on a Sunday. Tim was extremely helpful and gave us a lot of information. We will for sure be using them if needed in the future. Highly recommend.
EXCELLENT to work with! Great communication from start to finish! The workers were neat and professional. Would definitely recommend! Thank you, Alex, for your help in getting our damage repaired in a timely manner! 😁
Not allowed to give zero stars to this scam. I called to set up an appointment, asked for a mold testing AND quote because (specifically stated) we don't even know if it IS mold. Had it all set up. When I tried to confirm the appointment I had to call several different ServPros because NO ONE had record of me. I finally relented and called the man directly (Luke, whom no one had apparently heard of) and was told, yeah no problem appointment confirmed. I should have known better. Since this inspection was for a house we were buying I was not able to be there and my realtor was kind enough to attend. HOWEVER. THEY DID NOT TAKE A MOLD SAMPLE FOR TESTING. As far as I can tell the man took a glance at the attic and charged me $250 to tell me it would cost mOrE mOnEy to remove the "mold". Oh and I've reached out about this, I was told the case would be "escalated" and never heard from them again. Jokes on me. Save yourselves and your hard earned cash from this absolute scummy business. (P.S. - We got someone who actually does the job you pay them for in and it's not mold at all.)
About SERVPRO of Frankfort
SERVPRO of Frankfort is a restoration company serving property owners in the Joliet, Illinois area from its location at 12621 Harvey Dr, New Lenox, IL 60451. The company focuses on helping homeowners and businesses recover from damaging events, and it maintains a strong online reputation, reflected in a 4.9 Google rating based on 222 reviews. That rating is a clear indicator that local customers frequently leave positive feedback after service.
The firm offers water damage restoration services aimed at removing standing water, drying affected spaces, and addressing moisture where it threatens structures or contents. For property owners, this generally means rapid assessment, removal of excess water, targeted drying and dehumidification, and monitoring of moisture levels to help prevent secondary problems such as mold growth. The work often includes attention to flooring, walls, and belongings that can be salvaged, and guidance on next steps as spaces are returned to a stable condition.
When fire affects a property, SERVPRO of Frankfort provides fire damage restoration to address the complex mix of structural, soot, and odor issues that follow. Typical restoration work includes stabilization of affected areas, removal of soot and smoke residues, cleaning and restoration of salvageable contents, and interventions to reduce lingering odors. For property owners this means coordinated cleanup designed to make spaces safe and to prepare them for repair and rebuilding, while paying attention to both visible damage and hidden contamination.
Emergencies can occur at any hour, and SERVPRO of Frankfort is available 24 hours a day, seven days a week for urgent calls. This around the clock availability means property owners can reach the company at any time to begin the initial steps of mitigation, help limit the extent of loss, and start the restoration process quickly. The business hours are Open 24 hours for every day of the week, reflecting that emergency service is a continuous offering.
Alongside the services themselves, the company’s high Google rating from a substantial number of reviewers suggests steady customer satisfaction across multiple jobs. Prospective clients can take that rating into account as one measure when selecting a restoration provider. While each loss has its own circumstances, homeowners and business managers in Joliet and the surrounding area can expect to work with a local team that focuses on restoring affected properties after water or fire events.
For those facing water or fire damage, SERVPRO of Frankfort is a local resource that combines restoration services with 24/7 availability. The company’s address in New Lenox provides a base for serving the Joliet community, and the high customer rating reflects the experiences of many previous clients. Property owners who need restoration assistance can rely on the company’s stated services and round the clock emergency access to begin recovery when incidents occur.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos

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Frequently Asked Questions
What services does SERVPRO of Frankfort offer?
SERVPRO of Frankfort offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Joliet, IL area.
Does SERVPRO of Frankfort offer 24/7 emergency service?
Yes. SERVPRO of Frankfort is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Frankfort rated by customers?
SERVPRO of Frankfort holds 4.9/5 on Google from 222 reviews, 3.9/5 on Yelp, a B grade from the Better Business Bureau.
Is SERVPRO of Frankfort licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Frankfort, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Frankfort serve?
SERVPRO of Frankfort serves Joliet, IL and the surrounding area, operating from 12621 Harvey Dr, New Lenox, IL 60451.
How do I contact SERVPRO of Frankfort?
Call (815) 681-7242, visit their website, or request a free quote through Restoringly using the form on this page.
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