4.9
34 Reviews
4.9
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Syracuse, NY
Address
112 Pickard Dr E, Syracuse, NY 13211
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 34 reviews across platforms.

What customers mention most

From the 31 most recent Google reviews
Experience
Professional staff14Clear communication12Fast response9Friendly and helpful9Thorough work8Knowledgeable staff6On time service4Helped with insurance3
Services mentioned
Water damage cleanup11Cleanup and debris removal7Inspection and assessment5Drywall removal4Structural drying4Mold remediation3Plumbing leak cleanup3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Josh Lawton
Dec 10, 2025

Horrible

Nate Winans
Aug 14, 2025

Matt S. and Jason M. are awesome to work with. Super communicative, responsive, and knowledgable. They provide excellent scopes and work well with all clients. Highly recommend these folks!

Maritza Velez
Aug 6, 2025

Allan and Mike C were phenomenal! As a first time home owner, I was mortified when a refrigerator hose caused a disaster in my kitchen and basement. It was a first time experience that left me filled with anxiety. The first time we met they went over in details everything that was expected to transpire over the next few weeks. From Demolition to clean up to treating the kitchen with anti microbial. Each day they arrived accomplished tasks and showed me the progress. Naturally when fears came up for me Allan was great at putting my mind at ease. This team went above and beyond to reassure me that they were here to help and if anything happened to interfere with their progress that they would take care of it and that’s exactly what they did. When a pipe needed repair they fixed it. When a little leak arose they stopped it. All while maintaining positivity and reassurance. I would 10 out of 10 recommend them to anyone going through water damages. Kindness and patience go such a long way. What a relief to know that me and my family are in great hands!

Grace Swinnerton
May 8, 2025

I want to extend a heartfelt thanks to Jason, Kayla, Nate, Ashley, and team for their professionalism, attention, and assistance through what was otherwise a very overwhelming time. From the moment I called ServPro, I felt listened to and taken care of. Jason and Kayla were both fantastic at walking me through the process and answering all of my many questions. And Nate and Ashley did a fantastic job removing the water logged parts of my house and executed it with efficiency and professionalism. I couldn't have asked for a better team to help me through this crazy experience!

Kathy Bennett
Apr 15, 2025

I want to say thank you to the following crew Nate, Davion, Leon, Juan. The manager Jason was very professional and excellent to work with. All of the guys did a great job and they were very informative on everything they did. Thank you again. For a hospital they were very professional and will to do anything we asked so there was no patients at risk. Thank you all Kathy

About SERVPRO of East Onondaga County

SERVPRO of East Onondaga County is a restoration provider located at 112 Pickard Dr E in Syracuse, New York. The company focuses on water damage restoration and fire damage restoration for local property owners. Available around the clock, the business advertises 24 hour emergency response every day of the week. With a Google rating of 4.9 from 34 reviews, the location is noted in directory listings as a highly rated option for those confronting property damage.

Water damage restoration commonly begins with a rapid assessment of affected spaces to determine the source and extent of water intrusion. For homeowners and local property owners this work typically involves removing standing water, setting up drying equipment and monitoring moisture levels to prevent secondary damage such as mold growth. It also often includes cleaning and deodorizing affected areas and identifying items that may be salvageable. These steps help stabilize a residence or other property while protecting building materials and personal property from further harm.

Fire damage restoration generally addresses both the visible effects of fire and the less obvious residues that remain after flames are extinguished. Typical elements of this service for local property owners are removing soot and smoke residues from surfaces, cleaning or restoring salvageable contents, and addressing lingering odors. Structural cleanup and controlled demolition are sometimes required to remove unsalvageable materials, followed by preparation of areas for rebuilding or repair. Coordinated cleaning and deodorization help make a property safer and more comfortable for occupants as recovery progresses.

Emergency availability is a distinguishing operational detail for this location, with 24 hour coverage every day. That around the clock presence is intended to provide immediate access for property owners who need urgent attention to water or fire incidents. When emergencies occur, rapid response is aimed at limiting additional damage, securing the affected area, and beginning cleanup efforts as soon as possible so that recovery and restoration can move forward efficiently.

The company’s high average on Google, 4.9 from 34 reviewers, indicates strong customer sentiment in online feedback aggregated by that platform. Prospective clients consulting that rating can consider it as one data point when choosing a restoration provider. For property owners comparing options, the combination of focused service offerings and continuous emergency access is often an important factor when prompt mitigation matters.

Serving Syracuse and the surrounding area from its Pickard Drive address, SERVPRO of East Onondaga County positions itself as a local resource for managing the immediate and follow up needs of damaged properties. By providing the core services of water damage restoration and fire damage restoration, and by maintaining 24 hour availability, the location aims to support property owners through initial containment, cleanup, and the transition toward longer term repairs.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

SERVPRO of East Onondaga County photoSERVPRO of East Onondaga County photoSERVPRO of East Onondaga County photoSERVPRO of East Onondaga County photoSERVPRO of East Onondaga County photoSERVPRO of East Onondaga County photo

Frequently Asked Questions

What services does SERVPRO of East Onondaga County offer?

SERVPRO of East Onondaga County offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Syracuse, NY area.

Does SERVPRO of East Onondaga County offer 24/7 emergency service?

Yes. SERVPRO of East Onondaga County is available 24 hours a day, 7 days a week for emergency response.

How is SERVPRO of East Onondaga County rated by customers?

SERVPRO of East Onondaga County holds 4.9/5 on Google from 34 reviews, 1.0/5 on Yelp.

Is SERVPRO of East Onondaga County licensed and insured?

Restoringly has not verified licensing or insurance for SERVPRO of East Onondaga County, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does SERVPRO of East Onondaga County serve?

SERVPRO of East Onondaga County serves Syracuse, NY and the surrounding area, operating from 112 Pickard Dr E, Syracuse, NY 13211.

How do I contact SERVPRO of East Onondaga County?

Call (315) 748-5492, visit their website, or request a free quote through Restoringly using the form on this page.

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