Company Facts
Reviews Across the Web
Aggregated rating of 5.0/5 from 80 reviews across platforms.
Most Recent Reviews
I had a very disappointing experience with this ServPro location regarding a furniture cleaning service. This was surprising to me given the strong reviews I found posted here. I was provided an estimate of approximately $600 to clean four chairs and approved the work based on that price. After ServPro completed the cleaning, I received a bill for more than $1,300 — more than double the quoted estimate. At no point before the work was performed was I notified that the price would change or given a revised estimate to approve. The first time I learned about the additional charges was after the service had already been completed. A final bill that is more than twice the original estimate without prior notice or authorization is extremely frustrating and not the level of transparency I expected when working with a professional restoration company. If you are considering using this location, I strongly recommend getting clear written confirmation of all potential charges before work begins, particularly if your items are being taken off-site. Based on this experience, I would not use this location again.
Margarita and her team were absolutely wonderful. We were very fortunate to have her leading the crew for our pack back and and each of her team members were super nice! Thanks for a jibe well done!
Derrion was so helpful and really went the extra mile to figure out what our issue was. He was professional, patient, and made sure everything was taken care of thoroughly. Thank you, Derrion and ServPro!
I had an excellent experience with this company from the very beginning. Kami was incredibly kind and professional. She showed real empathy while listening to the damage we had in our home, and I felt like she understood how stressful the situation was. In such a stressful time, it meant a lot to be treated not just with professionalism, but also with genuine care. Highly recommend!
Derrion is an excellent worker. He came in and let me know exactly what him and his team was going to do. He answered all my questions and made sure everything was done in a professional way. Thank you Derrion and the Servpro team!
About SERVPRO of East Memphis
SERVPRO of East Memphis is a local restoration company serving the Memphis community from its location at 5501 Murray Ave Suite B, Memphis, TN 38119. The team focuses on water damage restoration and fire damage restoration, and is available around the clock for emergency response. The business maintains a strong reputation among local customers, with a five star rating on Google based on 80 reviews. That combination of focused services and 24 hour availability positions the company as a resource for property owners in urgent situations.
When water intrusion strikes, SERVPRO of East Memphis provides the kinds of mitigation and restoration steps property owners expect. Typical work begins with an assessment to determine the scope of water impact and to prioritize safety. From there the process commonly includes extraction of standing water, drying and dehumidification to remove moisture from affected structures, and monitoring until drying goals are met. The goal is to limit further damage and prepare affected areas for repair or restoration, and to protect contents when possible.
Fire damage restoration at SERVPRO of East Memphis involves the cleaning and recovery tasks that follow loss from smoke and flames. Services generally address soot and smoke residue removal, odor control and deodorization, structural cleaning, and stabilization of the property to prevent further deterioration. The team also works to salvage and clean affected contents when feasible, and to coordinate tasks so restoration can proceed in an orderly way that supports the property owner through a difficult time.
Customers frequently comment on the companys responsiveness and professionalism. Review themes highlight quick arrival for emergency calls, clear communication throughout the job, and a compassionate approach when homeowners and business owners are under stress. Callers describe the crews as courteous and thorough, with attention paid to both the technical details of restoration and the human side of a disruptive event. That combination of practical skill and customer care is a consistent part of how the company is described.
SERVPRO of East Memphis serves both residential and commercial property owners throughout the area. For commercial clients, the company can handle large scale clean-up and restoration needs that arise when buildings have been closed or otherwise affected. For homeowners, the team focuses on stabilizing the living space, protecting belongings, and returning the home to a safe condition as efficiently as possible. Local property owners often turn to the company when they need coordinated, timely restoration services.
The company is available 24 hours a day, seven days a week for emergency calls, and maintains round the clock business hours. For those in the Memphis area seeking water or fire damage restoration, SERVPRO of East Memphis positions itself as an on-call partner able to respond at any hour. The firms location on Murray Avenue provides a local base for rapid mobilization when immediate assistance is required.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does SERVPRO of East Memphis offer?
SERVPRO of East Memphis offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Memphis, TN area.
Does SERVPRO of East Memphis offer 24/7 emergency service?
Yes. SERVPRO of East Memphis is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of East Memphis rated by customers?
SERVPRO of East Memphis holds 5.0/5 on Google from 80 reviews, 3.0/5 on Yelp.
Is SERVPRO of East Memphis licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of East Memphis, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of East Memphis serve?
SERVPRO of East Memphis serves Memphis, TN and the surrounding area, operating from 5501 Murray Ave Suite B, Memphis, TN 38119.
How do I contact SERVPRO of East Memphis?
Call (901) 909-7645, visit their website, or request a free quote through Restoringly using the form on this page.
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