SERVPRO of Des Moines SW

Called they never showed up. Did the job myself.

Tristen, Landon and Robert were rock stars. My agent called them and they were at my house that day with drying machines due to a broken pipe. I had mold starting on day three and they took care of it, letting me know what they were doing at every step and showing me the problems as they went along! Thank you so much for being so professional, efficient and kind! I would highly recommend this company!!

Serve pro is working on a house next to us, and they are leaving an absolute mess on the driveway. Broken glass all over the driveway by the rollaway container. I feel it's unacceptable to have a mess like this especially when you have a bin to throw everything in. I'm worried about glass blowing into our driveway with my two kids and them getting hurt by their mess.

Nick V at SERVPRO DSM SW & East is the kind of guy you want on your job. Calm, straightforward, and clearly knows what he’s doing. He communicates well, takes pride in the work, and genuinely cares about doing right by people. Good people make a difference in this industry, and Nick is one of them.

Second update from below - I am bumping up my review by one star, and all the credit goes to one guy - Stephen (goes by Rye), who works out of a Missouri office. (I live in Iowa.) If I could give Rye a 10-star review, I would. Several months ago, a small crew that, I assume, Servpro subcontracted with, spent almost a week doing the bulk of the restoration work we needed. The workers themselves were very pleasant and hard-working. However, the communication between them and our Servpro rep was lousy. When the crew arrived on the first day, they seemed unsure what work needed to be done. Maybe we were naive, but we assumed they would know how many walls would need to be repainted, which room needed the flooring replaced, etc. After a few days of work, the crew told us they hit a stopping point and needed to purchase new baseboard for our bathroom because our original baseboard was too damaged to re-use. Our understanding was that Servpro would need to purchase that new baseboard and, until that happened, this crew would be working at a different job site. I was under the impression they would return after a few days to finish the job. However, that was the last we heard or saw that crew. They laid new flooring in our bathroom, which was great, but they left our toilet disconnected (storing it in our tub), and they had not caulked around the base of our tub. After a few weeks of hearing nothing, I replaced the toilet and patched the area around our tub just to make our bathroom functional, thinking that the crew would return at any time. I assume this crew did not communicate the status back to Servpro, as several weeks--no, months--later, our Servpro rep reached out to us and offered to send someone to our house to evaluate what work still needed to be completed. (I would have thought Servpro would aware of what work had not been completed.) Anyway, I received a call out of the blue from Rye, and within a couple of days, he was at our house. He walked into this messy situation, was completely professional from the very beginning, and remained professional until the day he left. I even made a strong effort to tip him, and he repeatedly and politely refused. From our insurance company to the Servpro rep and all of the 'middlemen' (ahem-ALACRITY) in between, Rye was hands down the easiest person to work with. In the perfect amount of detail, he explained what work he thought needed to be done, making it very easy to agree on a plan. He was a master at explaining our options whenever we reached a decision point. He was a meticulous yet efficient worker, and the quality of his work was outstanding. I wish I could extend this praise all of the Servpro reps, but our experience with them has not been as great, which is why I'm keeping this review at four stars. (To be fair, I understand our Servpro rep may be experiencing an overwhelmingly high volume of work.) Rye, however, truly is our hero. Update from below -- I have made three attempts in the last week to schedule follow-up to work described below, and I have yet to receive even a call-back. I appreciate that it might be difficult/impossible to perform the work itself anytime soon, but based on the great work with the initial demolition, I'm surprised it has taken this much effort just to schedule the restoration, thus the drop in my rating from five stars to three. ... Hired Servpro to contain water damage from my bathroom. Fast, responsive, courteous, and professional. Even spoke directly with my plumber and insurance company, saving me significant hassle.