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Aggregated rating of 4.8/5 from 144 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
I had a pretty big mess in the house I was clearing out for my Mother In Law. From Caleb to do the estimate and Dakota and Omar doing the cleanup, I was super impressed. Great communication and great results! It made my life much easier! The photo below is before they cleaned up and it looked fine then too! Thanks to everyone!!
Prompt, pleasant to work with. Job was completed quickly.
Caleb, Tristen and Landen took care of our flood damage. They were courteous and professional. Called to let me know when they were coming, talked through every step of the process, proposed options, got the job done quickly and effectively. Great job gentlemen.
I had a great experience with ServPro coming to my home to deal with water damage. They were communicative and worked quickly. Cory and Robert were so kind, even running something back to my house after they left.
Robert and his team where quick to respond to our office needs when our sub-pumps stopped working and we had water in our building. They were flexible and easy to work with. Would recommend them to any business or resident owner that may have water in there home. Definitely made the process easy and lessened the stress of the situation.
About SERVPRO of Des Moines NW
SERVPRO of Des Moines NW is a local restoration provider based at 3600 SE Destination Dr, Grimes, IA 50111, serving property owners in the Des Moines area. The team focuses on water damage restoration and fire damage restoration, and is available around the clock for emergency response. Customers and neighbors can reach them any time, with the business open 24 hours every day. The location holds a Google rating of 4.8 based on 144 reviews, reflecting consistent positive feedback from many clients.
When water intrudes through leaks, burst pipes, or flooding, SERVPRO of Des Moines NW responds with the practical steps typical of professional water damage restoration. That begins with prompt on-site assessment and emergency mitigation to limit further damage. Technicians then perform water extraction, controlled removal of affected materials when necessary, and structural drying and moisture monitoring to help stabilize the property. These actions are intended to reduce the risk of secondary issues and to put the homeowner or property manager in a position to move forward.
Fire damage restoration at SERVPRO of Des Moines NW addresses both the visible and hidden impacts of a fire. Work commonly includes stabilizing damaged areas, cleaning smoke and soot from surfaces, deodorization to reduce lingering odors, and careful cleaning of salvageable contents. The approach focuses on returning occupied spaces to a safer, cleaner condition while managing the complexities that smoke and heat can create for building materials and personal belongings.
Emergency availability and communication are frequent themes from customers. Many describe quick arrival at the scene, regular updates on progress, and staff who are respectful and professional while working in occupied homes. The team strives to coordinate work around occupants when possible and to keep property owners informed about next steps and timelines. This emphasis on responsive service and clear communication helps ease the stress that accompanies unexpected damage.
SERVPRO of Des Moines NW aims to be a straightforward resource for local property owners facing water or fire loss. Their services are structured to address immediate risks, manage cleanup and drying, and support the transition to any needed repairs. Customers looking for assistance during an emergency can expect an around-the-clock response and an emphasis on efficient restoration practices tailored to each situation.
For property owners in the Des Moines area needing prompt attention for water or fire damage, SERVPRO of Des Moines NW operates from their Grimes location at 3600 SE Destination Dr, Grimes, IA 50111 and is available 24 hours a day. The company’s 4.8 Google rating from 144 reviews reflects the experiences of clients who have relied on them for emergency response and restoration services.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos




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Frequently Asked Questions
What services does SERVPRO of Des Moines NW offer?
SERVPRO of Des Moines NW offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Des Moines, IA area.
Does SERVPRO of Des Moines NW offer 24/7 emergency service?
Yes. SERVPRO of Des Moines NW is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Des Moines NW rated by customers?
SERVPRO of Des Moines NW holds 4.8/5 on Google from 144 reviews, 1.8/5 on Yelp, a B- grade from the Better Business Bureau.
Is SERVPRO of Des Moines NW licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Des Moines NW, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Des Moines NW serve?
SERVPRO of Des Moines NW serves Des Moines, IA and the surrounding area, operating from 3600 SE Destination Dr, Grimes, IA 50111.
How do I contact SERVPRO of Des Moines NW?
Call (515) 986-3711, visit their website, or request a free quote through Restoringly using the form on this page.
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