SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties

We had a water heater malfunction. I called serve pro of Davies County. The came out and handled the demolition of two rooms after a contract signing. Then a week later I find out they charged over my insurance well over $4000. They then created a bid for the rebuild project. A week later they dropped the project saying that they had too many other projects to handle. They dropped the project because they grossly underestimated the cost of the repairs and then would not honor that bid. I have gone through hell to find another contractor. The same contractor stated "Serve Pro had been working on the home when the owner called the contractor because of how horribly they were destroying the project. The contractor came to look at the project. The owner and the contractor both had to run Serve Pro out of the property. The contractor then worked for three days just to repair the damages and mess Serve Pro left behind". I wouldn't let Serve pro work on my dog house. They can't be trusted to complete a job correctly. HENCE THE ONE STAR! BE WARNED!

I can’t say enough good things about the customer service at SERVPRO. From the moment I reached out, their team was incredibly responsive, friendly, and genuinely willing to help. They took the time to listen to my concerns, explain the entire process in detail, and made me feel confident every step of the way. Their willingness to go above and beyond did not go unnoticed — they showed real care and compassion during a very stressful situation. It’s clear that customer satisfaction is a top priority for them, and it made all the difference. If you’re looking for a team that’s reliable, supportive, and truly puts your needs first, SERVPRO is the one to call. Highly recommend!

We hired these people for 6-700 dollars to look under our house they came didn't do anything claimed they couldnt get under our house. 2 years pass by cause we have been having sewer issues for a long time. The plumbers we hired easily within less than 10 minutes got under our house and told us we had a broken pipe. Now serv pro "almost 5 star company charging us this much couldn't "get under the house" sounds like laziness and just wanted us to hand them some easy money and tell us they can't do the job. ...Even I a fat person can get under this house at the entrance and do the same job they could of performed.

This company and the crew that came to our home are just outstanding. We had flooding in the basement an incredibly stressful situation. Threy got here in under two hours! They are extremely knowledgeable and efficient. I was able to calm after understanding the situation thanks to their explaining everything. Thank you so much just doesn't seem enough!

The experience my family and I had with the ServePro team was absolutely top-notch. I would recommend their services to anyone going through any type of disaster. From the moment we contacted ServPro after an electrical fire damaged a large portion of the second story of our house, Patrick walked us through every step of the cleanup and restoration process. Not only did Patrick help with the cleanup and restoration, but he was an integral part of navigating us through much of the insurance process. The entire process was seamless and very professional, and they made an unimaginably stressful situation, a lot more manageable. Though we hope to never go through something like this again, if the situation does arise we would undoubtedly call Patrick and his team at ServPro.