Company Facts
Reviews Across the Web
Aggregated rating of 4.7/5 from 100 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Great place with great people to work with!
Great experience,
Roland stayed on top of everything. I am very satisfied!
SERVPRO of Bear/New Castle did an outstanding job repairing the water damage in my sunroom. From the initial assessment with Project Manager Roland through the completion of the work with Jose, every step of the process was handled with professionalism, care, and clear communication. The entire team made the experience feel personal and supportive from the very beginning, creating a strong sense of trust and confidence throughout the project. The quality of the work and attention to detail were excellent, and the results exceeded my expectations. While I hope I won’t need restoration services again in the future, I would not hesitate to contact SERVPRO of Bear/New Castle if I do. Thank you to the entire team for a job well done.
Thanks to Sam & Chris on my last day with ServePro after having our house dried after our pipes froze. They picked up the equipment and showed both empathy and efficiency. The staff that showed up each day over the last four days, was great as well. They helped make a difficult time a little more manageable.
About SERVPRO of Bear/New Castle
SERVPRO of Bear/New Castle serves property owners in the Newark and greater New Castle area from its base at 301 Carson Drive in Bear, Delaware. The location supports both emergency responses and planned restoration work, and the team is available around the clock for urgent situations. Residents and business owners looking for water or fire restoration services can contact this local franchise any day, at any hour, for immediate assistance.
The company specializes in water damage restoration, responding to events from burst pipes and flooding to roof leaks and appliance failures. In these situations, they focus on rapid mitigation to limit secondary damage. Typical steps include emergency extraction and drying, removal of damaged materials and debris, and coordination of repairs that restore affected areas. Throughout the process, the team communicates the scope of work and expected next steps so property owners understand timelines and options.
Fire damage restoration is another core service. When fire, smoke, or soot affects a property, the work often begins with securing the scene and assessing structural and content damage. Restoration generally addresses soot and residue removal, smoke odor reduction, cleaning and restoring salvageable contents, and preparing the property for rebuilding or refinishing. The goal is to return homes and businesses to a safe, functional condition while minimizing disruption to occupants and operations.
Customers repeatedly note prompt arrivals and professional conduct during emergencies. Reviews emphasize quick response times, clear explanations of the process, and considerate handling of homes and offices. Property owners have described the team's approach as efficient and informative, and many point to ongoing communication and careful cleanup as key aspects of their experience. These recurring themes are reflected in the location’s strong online reputation, with a 4.7 Google rating based on 100 reviews.
SERVPRO of Bear/New Castle works with both residential and commercial clients, adapting restoration plans to the needs of each property. For businesses, rapid action can mean limiting downtime and getting operations back on track. For homeowners, attentive service and thorough cleanup help reduce stress during what is often an otherwise difficult time. The company aims to make the remediation process as straightforward as possible, with a focus on practical solutions that protect the structure and contents of the property.
Local property owners who require water or fire restoration can expect a team prepared to respond any time of day, every day of the week. By combining emergency availability with restoration-focused services and a history of satisfied customers, SERVPRO of Bear/New Castle positions itself as a local resource for timely, professional help when unexpected damage occurs.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does SERVPRO of Bear/New Castle offer?
SERVPRO of Bear/New Castle offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Newark, DE area.
Does SERVPRO of Bear/New Castle offer 24/7 emergency service?
Yes. SERVPRO of Bear/New Castle is available 24 hours a day, 7 days a week for emergency response.
How is SERVPRO of Bear/New Castle rated by customers?
SERVPRO of Bear/New Castle holds 4.7/5 on Google from 100 reviews, a A grade from the Better Business Bureau.
Is SERVPRO of Bear/New Castle licensed and insured?
Restoringly has not verified licensing or insurance for SERVPRO of Bear/New Castle, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does SERVPRO of Bear/New Castle serve?
SERVPRO of Bear/New Castle serves Newark, DE and the surrounding area, operating from 301 Carson Dr, Bear, DE 19701.
How do I contact SERVPRO of Bear/New Castle?
Call (302) 573-9985, visit their website, or request a free quote through Restoringly using the form on this page.
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