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Reviews Across the Web
Aggregated rating of 4.5/5 from 50 reviews across platforms.
Most Recent Reviews
Initial response of ServiceMaster was excellent. The flooding and damage done was cleaned up and was prompt! But the second half of the process...the recovery/restorative process was terrible! We could not get them to commit to come back and reconstruct the damage done, it took several phone calls and several no responses to phone calls to get any kind of commitment as to when they would come back to "reconstruct" the damaged area and what they did was very slipshod. They did not replace the padding (which we paid for), they did not replace a closet door they removed, they did not take down the carpet everywhere. It took them so long to come back that we were out of town when it was done (after being assured it would happen before we went out of town for two weeks). We were charged for deodorizing and cleaning the carpet, but we're not sure that was done because there was still a very musty smell and the carpet still looked dirty. We will never use ServiceMaster again and would not recommend it to anyone.
Jacobie Kennedy and Philip Solem have been working with mitigation to work towards restoring our floor after the water leak. They have been working together throughout the process and keeping us updated regarding restoration. At the end of the day they thoroughly clean up and vacuum leaving the place better than expected. They always put plywood down allowing us to safely move around in the house. They are both hard workers with no complaints and have a pleasant personality. I would recommend them for any mitigation requirements.
Working with Johnathon has been a great experience so far. Even with us being early in the process I appreciate how reliable and helpful he has been. His communication has been amazing. He's been super responsive, stays in touch & makes sure to answer any questions I have. I'm looking forward to continuing working with him and would definitely recommend him to others!
I have sewer in my basement and they came out Tuesday and said they would take care of it Wednesday morning. They rescheduled Wednesday and now Thursday. Raw. sewage. Don't recommend if it's an emergency. My insurance called Service Master and Jonathan and Bryan was here within 30 minutes and it's being pumped right now! You guys are awesome! ADDENDUM: HUGE thank you to Jonathan, Bryan, and Andrew! They came in and handled our basement problems; raw sewage, standing water, etc. fast. They were very nice, professional, and answered all of our questions. They really pulled thru for us when we needed them and we appreciate them for that!
John arrived quickly and was very professional. He assessed the situation and gave me good information.Andrew and Elliot came with the van and equipment and worked quickly and efficiently. They answered all my questions and assured me that the work that had to be done tomorrow would be done by professionals. I look forward to having everything cleaned up and restored to normal.
About ServiceMaster Recovery by Restoration Holdings - Superior
ServiceMaster Recovery by Restoration Holdings - Superior serves property owners in the Duluth area from its location at 807 Weeks Ave, Superior, WI 54880. The company focuses on water damage restoration and fire damage restoration, and makes a point of being available around the clock for emergencies. Its work has earned positive customer feedback online, reflected in a Google rating of 4.5 from 50 reviews.
When water affects a home or business, the team concentrates on prompt mitigation to limit further damage and begin the recovery process. Water damage restoration typically includes emergency response to remove standing water, controlled drying of structural elements, and measures to protect remaining possessions. The goal is to stabilize the situation, reduce the risk of secondary problems, and prepare the property for any necessary repairs or rebuilding.
Fire damage restoration calls for a different set of steps, and the company works to address both visible and hidden impacts of fire, smoke, and soot. Services often involve debris removal, cleaning and deodorization of affected spaces and items, and stabilization of damaged structures to make properties safe for occupants and contractors. Throughout the process, the focus remains on returning spaces to a safe, clean condition while respecting the priorities of the property owner.
Customers repeatedly note the team’s communication and professionalism. Reviews emphasize clear explanations of the restoration process, responsiveness to questions, and reliable follow-through on agreed tasks. Clients also mention practical care on site, such as protecting walkways and living areas and leaving workspaces clean at the end of the day. Those impressions point to a service style that combines technical work with attention to customer experience.
Being open 24 hours a day, seven days a week, ServiceMaster Recovery by Restoration Holdings - Superior positions itself to respond to urgent situations whenever they arise. Its crews arrive prepared with the equipment commonly needed for mitigation and cleanup, and work with property owners to outline what will happen next and what to expect as the project moves forward. That combination of readiness and communication helps minimize disruption and gives owners a clear path through the recovery steps.
For residents and businesses in the Duluth and Superior area facing water or fire damage, the company offers a local point of contact and around-the-clock access during emergencies. Prospective customers can rely on the team’s stated services and the experiences reflected in community feedback when deciding how to address an unexpected loss.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does ServiceMaster Recovery by Restoration Holdings - Superior offer?
ServiceMaster Recovery by Restoration Holdings - Superior offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Duluth, MN area.
Does ServiceMaster Recovery by Restoration Holdings - Superior offer 24/7 emergency service?
Yes. ServiceMaster Recovery by Restoration Holdings - Superior is available 24 hours a day, 7 days a week for emergency response.
How is ServiceMaster Recovery by Restoration Holdings - Superior rated by customers?
ServiceMaster Recovery by Restoration Holdings - Superior holds 4.5/5 on Google from 50 reviews, 3.0/5 on Yelp.
Is ServiceMaster Recovery by Restoration Holdings - Superior licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for ServiceMaster Recovery by Restoration Holdings - Superior. Ask them directly for proof before hiring.
What areas does ServiceMaster Recovery by Restoration Holdings - Superior serve?
ServiceMaster Recovery by Restoration Holdings - Superior serves Duluth, MN and the surrounding area, operating from 807 Weeks Ave, Superior, WI 54880.
How do I contact ServiceMaster Recovery by Restoration Holdings - Superior?
Call (715) 662-6492, visit their website, or request a free quote through Restoringly using the form on this page.
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