Company Facts
Reviews Across the Web
Aggregated rating of 4.4/5 from 141 reviews across platforms.
Most Recent Reviews
Diego was the lead on my case. If only all individuals in customer service would be like him. I can’t praise him enough for his politeness, attention to detail, timeliness, calling to make sure I was home for follow-ups, and listening to my concerns - all while doing a nasty job. His partner was great too. This was my second time using ServiceMaster (both on holiday weekends) and they gave me prompt service. I highly recommend them and would try asking for Diego.
I would not hire this company again for anything. Their communication is not existent. We had sewer backup in our basement and it took them 3 weeks to send anyone to start the clean up. They cleaned the storage first and that went OK. But the finished part of our basement was a nightmare. They didn't show up at on the day they were suppose to start and the next day they were an hour and a half late. They left at 4 and said they would be back at 1 the next day, didn't show up until 2:30 and again left at 4 telling us someone would be in touch in the next day or 2. Never heard from them again. they never finished the job. Never sprayed the microbiological to kill mold and fungus. We finally purchased the spray ourselves and finished the job, finished removing the baseboards. Hired alternate contractors to restore the walls and flooring. To say it was a nightmare would be understatement..
If I could leave zero stars, I would. We experienced a sewage backup, and by the time they finally came to our house, the sewage had already stopped. They were quick to take our money for a down payment and told us they would return within a few hours to complete the work. They then no-called, no-showed us 4–5 times. Each time, I had to call and ask where they were. We were repeatedly given different arrival times, and they failed to show up for every one of them. After we requested a refund, they claimed they had mailed us a check. After waiting three weeks with no refund, we had to involve our credit card company to dispute the charge. Only after the credit card company got involved did we finally receive a check. I called 3 different times to check the status of our refund and 2 of the 3 times got ignored by them. Highly suggest finding another company.
Both my husband and I wanted to give your entire staff of young adults who came into our home after our flood a big Thank You! Each of these individuals were incredibally kind, sincere and respectful! I honestly cannot say enough about how much that was noted and so appreciated! A special shout out to Diego, who was with us to the end our journey with Service Master! We realize how busy you all have been with the serious flooding in our local and distant communities and your team of individuals who go in to do the hard work are 2nd to none!!!
I called to inquire about carpet cleaning and was transferred to Mike. He went through the whole process with me and said he was able to send out a technician the next day to get my carpets cleaned! Diago was at my house promptly in the morning and did a wonderful job with my carpets! Thank you.
About ServiceMaster Recovery by Restoration Holdings - Green Bay
ServiceMaster Recovery by Restoration Holdings - Green Bay is a restoration provider located at 3201 Market St, Green Bay, Wisconsin. The Green Bay location focuses on water damage restoration and fire damage restoration for local homeowners and property managers. The operation is available around the clock for emergency response, with business hours listed as open 24 hours each day. The company’s online profile shows a 4.4 average rating based on 141 Google reviews, reflecting a range of customer experiences.
Water damage restoration services from this location generally address the immediate needs that follow leaks, floods, and other water intrusions. For homeowners this typically means prompt mitigation to stop ongoing water intrusion, removal of standing water, and steps to dry and stabilize affected building materials. These services aim to reduce the risk of secondary issues like mold growth and structural deterioration, and they often include ongoing monitoring of drying progress so property owners understand the scope of work and what remains to be completed.
Fire damage restoration work at this Green Bay location generally involves stabilizing fire-damaged areas, addressing smoke and soot residues, and cleaning or restoring affected contents when possible. For local property owners, fire restoration can also mean securing a property after the event, removing charred materials, and addressing lingering odors and staining so the home or business can be repaired or rebuilt with a clear assessment of the damage.
Emergency availability is a prominent feature of the Green Bay location’s service offering. Many customers report positive experiences with rapid responses to urgent situations, noting that crews have been able to mobilize quickly when immediate mitigation was needed. At the same time, some reviewers have described challenges with communication and scheduling in individual instances. Prospective clients should expect that emergency calls are accepted any time of day, and feedback indicates a mix of strong responsiveness as well as occasional coordination issues.
Customer comments frequently highlight the demeanor and professionalism of on-site technicians. Reviewers have used words that emphasize politeness, respectfulness, and attention to detail, and several mention that technicians took time to listen to concerns and check in during follow-up visits. These recurring themes suggest that many homeowners find the field teams personable and considerate while handling difficult and messy restoration tasks.
ServiceMaster Recovery by Restoration Holdings - Green Bay aims to serve Green Bay-area residents and property owners who need assistance after water or fire incidents. With 24/7 emergency availability and a record of customer experiences reflected in its Google rating, the Green Bay location presents itself as an accessible option for mitigation and restoration work. Property owners looking for water or fire damage services can contact the Green Bay office at the Market Street address to inquire about immediate assistance or to learn more about the restoration steps commonly involved.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does ServiceMaster Recovery by Restoration Holdings - Green Bay offer?
ServiceMaster Recovery by Restoration Holdings - Green Bay offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Green Bay, WI area.
Does ServiceMaster Recovery by Restoration Holdings - Green Bay offer 24/7 emergency service?
Yes. ServiceMaster Recovery by Restoration Holdings - Green Bay is available 24 hours a day, 7 days a week for emergency response.
How is ServiceMaster Recovery by Restoration Holdings - Green Bay rated by customers?
ServiceMaster Recovery by Restoration Holdings - Green Bay holds 4.4/5 on Google from 141 reviews, 2.1/5 on Yelp.
Is ServiceMaster Recovery by Restoration Holdings - Green Bay licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for ServiceMaster Recovery by Restoration Holdings - Green Bay. Ask them directly for proof before hiring.
What areas does ServiceMaster Recovery by Restoration Holdings - Green Bay serve?
ServiceMaster Recovery by Restoration Holdings - Green Bay serves Green Bay, WI and the surrounding area, operating from 3201 Market St, Green Bay, WI 54304.
How do I contact ServiceMaster Recovery by Restoration Holdings - Green Bay?
Call (920) 717-4853, visit their website, or request a free quote through Restoringly using the form on this page.
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