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ServiceMaster Fire & Water Restoration By Rapid Response

Santa Fe, NM

Ranked #7 of 8 in Santa Fe, NM
4.3
18 Reviews
4.3
On Google
24/7
Availability
4
Services Offered

Company Facts

Address
7537 Old Airport Rd Ste A, Santa Fe, NM 87507
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.3/5 from 18 reviews across platforms.

Most Recent Reviews

Beatrice Leyba
Jul 6, 2023

I had a water heater leak and formed into mold. Javier and his team did an amazing job cleaning the mold and restoration. Javier is professional, knowledgeable and polite. He went above and beyond to help. I highly recommend Javier and his team!

Sandra Anderson
Apr 21, 2023

Do not use this company. We had a fire and our insurance assigned Service Master out of Santa Fe. They sent out their representative who made everything thing sound wonderful. They were there for us not the insurance company. Turns out they were there just for themselves charging so much when the delay was their fault. The rep quit half way the promises went out the window, 3 months turned into 7 months. They don’t return calls, emails or messages until they are told they are getting a bad review. The management is horrible, they also assigned our cleaning to the Albuquerque office which was just as bad. I would give them no stars if I could. Don’t use this company. Go with Servicepro if you want professionalism. Extremely disappointed

Johnathan Nielsen
Apr 20, 2023

We had a flood in our kitchen and I am so happy we went with Service Master! Javier and his team were amazing. He answered all my questions, gave me great advice on how to handle my insurance claim, and was always professional. Javier made sure to work around our insurance budget and went above and beyond to get my kitchen better than ever. I will be keeping them saved in my phone. Highly recommend.

Alfonso Chavez
Nov 10, 2020

I had Service master Restore install windows, stucco, and a roof. They are very professional and very responsive. I would most likely use them again when it's time to remodel the interior of my home.

Daniel Martinez
Aug 13, 2020

I’ve used them two times and have been very satisfied with there quick response, professionalism, and the quality of work. I’m a first time home owner and I panicked at the first sign of a leak. Once I called them they put my mind at ease, and took over from there! They explained everything to me, and dealt with my insurance! When all was said and done you could not tell that there was ever a leak. The owner even followed up with me to ensure my satisfaction! James and his crew definitely are picture perfect when it comes to customer satisfaction! I cannot express my gratitude enough, and will never use a different company.

About ServiceMaster Fire & Water Restoration By Rapid Response

ServiceMaster Fire & Water Restoration By Rapid Response is a restoration provider based in Santa Fe, New Mexico, with a local office at 7537 Old Airport Rd Ste A. They focus on water damage restoration and fire damage restoration for residential and local property owners. The company is available around the clock, every day of the week, offering 24 hour emergency response to help limit further loss when disasters occur. Their Google profile reflects a 4.3 rating from 18 reviews, indicating a mix of satisfied customers and some concerns that prospective clients may wish to consider.

When water intrudes into a home, timely mitigation reduces long term harm. ServiceMaster Fire & Water Restoration By Rapid Response responds to flooding, leaks, and other water emergencies with initial measures to stabilize the situation. Typical water restoration work involves removing standing water, setting up drying and dehumidification equipment, monitoring moisture levels, and addressing affected building materials and contents. For homeowners this can mean limiting the spread of water, reducing the risk of secondary problems such as mold growth, and preparing the property for any needed repairs or reconstruction.

Fire related damage creates a complex mix of soot, smoke odor, and structural concerns, and restoration typically begins with securing the property and assessing the scope of damage. The firm’s fire restoration work generally includes cleaning and deodorizing surfaces impacted by smoke, removing debris, and performing stabilization measures so that repairs can follow. These tasks are intended to make interiors safe and habitable where possible, and to provide a clear path forward for rebuilding or further contracting as needed by the homeowner.

Customers who have left feedback commonly mention responsiveness, professionalism, and clear communication as highlights of their experience. Several reviewers praised the team for explaining processes and helping to navigate the practical aspects of a claim, which many owners find stressful after an emergency. At the same time, the review set includes a few critical accounts that raise concerns about delays and billing. Prospective clients should weigh the overall rating and read individual reviews to form a balanced view of strengths and potential issues.

Being open 24 hours a day, seven days a week, ServiceMaster Fire & Water Restoration By Rapid Response positions itself to respond immediately to urgent situations. For homeowners in Santa Fe that means there is an option to get emergency attention at any hour, which can be crucial in minimizing damage and beginning restorations promptly. Staff availability for emergency calls is a central part of the company’s local offering.

As a local presence in Santa Fe, the company aims to assist property owners facing water or fire emergencies by providing mitigation and restoration services geared to returning properties to a stable condition. Those seeking help can visit the Santa Fe location at 7537 Old Airport Rd Ste A. Readers should consider the company’s 4.3 Google rating and the range of customer feedback when deciding whether to contact them for an emergency assessment or restoration work.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

ServiceMaster Fire & Water Restoration By Rapid Response photo

Frequently Asked Questions

What services does ServiceMaster Fire & Water Restoration By Rapid Response offer?

ServiceMaster Fire & Water Restoration By Rapid Response offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Santa Fe, NM area.

Does ServiceMaster Fire & Water Restoration By Rapid Response offer 24/7 emergency service?

Yes. ServiceMaster Fire & Water Restoration By Rapid Response is available 24 hours a day, 7 days a week for emergency response.

How is ServiceMaster Fire & Water Restoration By Rapid Response rated by customers?

ServiceMaster Fire & Water Restoration By Rapid Response holds 4.3/5 on Google from 18 reviews, 2.8/5 on Yelp, a A+ grade from the Better Business Bureau.

Is ServiceMaster Fire & Water Restoration By Rapid Response licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for ServiceMaster Fire & Water Restoration By Rapid Response. Ask them directly for proof before hiring.

What areas does ServiceMaster Fire & Water Restoration By Rapid Response serve?

ServiceMaster Fire & Water Restoration By Rapid Response serves Santa Fe, NM and the surrounding area, operating from 7537 Old Airport Rd Ste A, Santa Fe, NM 87507.

How do I contact ServiceMaster Fire & Water Restoration By Rapid Response?

Call (505) 428-0084, visit their website, or request a free quote through Restoringly using the form on this page.

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