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Reviews Across the Web
Aggregated rating of 4.5/5 from 69 reviews across platforms.
What customers mention most
From the 45 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
I was disappointed in their service. A neighbor referred ServiceMaster when I had water damage in a couple of apartment units in Idaho Falls. Technicians came right out, but all they did is collect samples for asbestos testing and set up some dehumidifiers. They did not even roll back the carpet to let it start drying, saying that they didn't want to disturb anything in case there was asbestos (it's an old building - but there is never asbestos in carpet or the subfloor). This all happened on a Monday. I got a call that somehow they had delayed shipping the samples off for testing, so they weren't going to know about asbestos until Thursday or Friday. Having not heard any thing by Thursday (with nothing done yet to dry things out), I hired another company and they came in the same day and rolled back carpet and got things drying. It was not until the following Monday that the owner called saying the samples had tested negative for asbestos and they could get into the place in a day or two to start drying things out (i.e., 8-9 days after the event). I was happy to tell them I had already hired someone else and things were nearly dry. Overall, it seems that the technicians didn't understand where asbestos is likely to be and there was no urgency to protect my property.
Trey, Robert, Nathan, and Torrey have been great! We had a water problem and they have helped us tremendously! We highly recommend them.
Unprofessional behavior by workers. Excessive foul language around kids and very rude to customers. Avoid!
There was a van that was numbered 108 whom I was going 85 mph and he came up and proceeded a tailgate me one foot away. If you can't trust him on the road to drive around.. how could you trust them to work in your home?
Exceptional service from start to finish! Service Master demonstrates a commitment to quality workmanship. We were impressed by their dedication to customer satisfaction and their willingness to go above and beyond to ensure that we were completely satisfied with the results. We highly recommend Service Master to anyone in need of restoration services. Their professionalism, expertise, and exceptional customer service set them apart from the rest. Thank you for the job well done!
About ServiceMaster Fire and Water Restoration by Houts
ServiceMaster Fire and Water Restoration by Houts is a restoration company located in Ammon, at 2839 14th N, operating under the Idaho Falls area name. The team provides services focused on repairing and cleaning properties affected by water, fire, and smoke. The business lists a full suite of restoration offerings, and it maintains a base of operations convenient to homeowners and businesses in and around Idaho Falls.
Emergencies can happen any time, and this company advertises 24 hour availability every day of the week. That around the clock approach is designed to give property owners timely access to help when water, fire, or smoke incidents occur. Rapid response is frequently important in limiting further damage and beginning the cleanup process, and being reachable at any hour is a central part of the firm’s service model.
Water damage restoration work generally includes the initial mitigation steps that local property owners expect after a leak, flood, or other water intrusion. ServiceMaster Fire and Water Restoration by Houts focuses on identifying affected areas, removing standing water, and beginning drying and dehumidification to reduce ongoing harm to structures and contents. The process often extends to controlled removal of saturated materials and efforts to return affected spaces to a stable, dry condition suitable for repair.
Fire damage restoration and smoke cleanup address different but related challenges. Fire restoration typically involves cleaning and removal of debris and soot, assessing and repairing areas affected by heat and flames, and addressing the residual effects of smoke. Smoke damage cleanup can include specialized cleaning to remove soot and residue and work to reduce lingering odors, with the overall goal of helping a property recover from the visible and hidden impacts of a fire event.
The company’s Google presence gives a snapshot of local experience, with an overall rating of 4.5 out of 5 based on 69 reviews. That rating reflects the impressions of area customers and indicates a high level of overall satisfaction among reviewers. Prospective clients can look to that score as a measure of how previous customers have rated their experiences with response and restoration work.
ServiceMaster Fire and Water Restoration by Houts presents itself as a local resource for smoke, fire, and water damage repairs and cleanup, offering emergency access at any hour. For property owners facing the disruption of a damage event, the company aims to provide the practical restoration steps needed to move from immediate mitigation toward recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
- IICRC: Odor Control TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does ServiceMaster Fire and Water Restoration by Houts offer?
ServiceMaster Fire and Water Restoration by Houts offers water damage restoration, fire damage restoration, smoke damage removal, mold remediation in the Idaho Falls, ID area.
Does ServiceMaster Fire and Water Restoration by Houts offer 24/7 emergency service?
Yes. ServiceMaster Fire and Water Restoration by Houts is available 24 hours a day, 7 days a week for emergency response.
How is ServiceMaster Fire and Water Restoration by Houts rated by customers?
ServiceMaster Fire and Water Restoration by Houts holds 4.5/5 on Google from 69 reviews, a A+ grade from the Better Business Bureau.
Is ServiceMaster Fire and Water Restoration by Houts licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for ServiceMaster Fire and Water Restoration by Houts. Ask them directly for proof before hiring.
What areas does ServiceMaster Fire and Water Restoration by Houts serve?
ServiceMaster Fire and Water Restoration by Houts serves Idaho Falls, ID and the surrounding area, operating from 2839 14th N, Ammon, ID 83401.
How do I contact ServiceMaster Fire and Water Restoration by Houts?
Call (208) 213-8185, visit their website, or request a free quote through Restoringly using the form on this page.
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