Company Facts
Reviews Across the Web
Aggregated rating of 3.4/5 from 26 reviews across platforms.
Most Recent Reviews
fast response time to help you get back into your home as soon as possible. hard-working and dedicated employees that treat your property as if it was their own. they take great pride and care of your property to try to minimize damage and get it back to you as soon as possible. I highly recommend them to anyone with a fire or water loss.
If there were an option to not give any stars, that would be more fitting. Company is extremely unorganized. The owner had come out to look at damages and seemed professional at first. Job was started by a bunch of Amish people and was a massive disaster. Between materials being incorrect and a crew that smells in my house. What a joke.
When I had my work done the tarp wasn’t put on correctly so it continued to downpour into my bedroom I told them about it and they basically told me while you’re replacing the floors aren’t you anyway? Like it didn’t matter it was a built in waterfall in my bedroom. The one guy working on the billing of my house died the other one quit, and magically now I have a $4000 bill after a year of everything being said and done it took them this long to send me a bill which now is not covered under insurance because they waited too long. They move things in my house and now I’m missing electronics curtains curtain rods HDMI cords Apple remotes. Look for better service elsewhere otherwise you will be coming out of pocket by thousands of dollars.
Could not be any happier. Great communication, the employees are all so kind, professional and knowledgeable. Even the owner came to our home to help in the process. The work is absolutely wonderful. I went from crying daily over the destruction from an ice dam (2 full stories) to being excited watching them fix our family’s home. I couldn’t say thank you enough to Service Master by Advance for all they’ve done for us. I’ve recommended to anyone and everyone that will listen. Thanks guys!
I am very disappointed that this company was referred to me for my house fire which happened right before Christmas. They have terrible communication and completely blew me and my family off during our greatest time of need for a simple quote to turn in to our insurance company. I don’t care if they’re the best cleaners in the world with poor customer service and communication I will never call them again and don’t recommend any one with a house fire to call them either.
About ServiceMaster by Advanced
ServiceMaster by Advanced is a water damage restoration provider based in Erie, Pennsylvania, located at 2962 W 22nd St. The company focuses on emergency and nonemergency water damage services for local property owners, and it advertises round the clock availability, open 24 hours every day. Online ratings reflect a mix of experiences, with a Google rating of 3.4 from 26 reviews, which suggests both satisfied customers and areas where the company has faced criticism.
Water damage restoration typically requires a rapid, coordinated response, and ServiceMaster by Advanced performs the kinds of tasks homeowners and businesses expect from this service category. That work generally involves emergency water extraction, drying and dehumidification of affected spaces, and cleaning and sanitizing impacted areas and belongings. The goal of these steps is to stabilize damage, limit secondary issues such as mold growth, and prepare a property for any necessary repairs or rebuild work. For local property owners, these interventions are aimed at returning living and working spaces to a safe, dry condition as quickly as possible.
Because water incidents can occur at any hour, ServiceMaster by Advanced highlights its 24/7 emergency availability. Prompt arrival and timely action are central to effective mitigation, and many reviewers have cited rapid response and a dedication to minimizing further damage as important aspects of the customer experience. Several customers described interactions with staff as caring and attentive, and they noted thorough cleanup and restoration work when outcomes met expectations.
Customer feedback online is varied, and that range of experiences is reflected in the overall rating. Positive reviews emphasize professional, knowledgeable crews, good communication during the process, and an attention to treating customers home environments with care. At the same time, some reviewers reported dissatisfaction with communication, organization, billing, or the quality of certain jobs. Prospective clients will find both praise and criticism in public reviews, and those considerations may be helpful when weighing options for a restoration provider.
ServiceMaster by Advanced responds to a wide range of water damage scenarios common in the Erie area, including basement backups, roof or ice dam leaks, and the water intrusion that can follow firefighting efforts. For homeowners facing any of these situations, the restoration process can include assessment, containment, moisture removal, drying, sanitation, and preparation of the site for subsequent repairs. These services are intended to reduce health and structural risks and to help families and businesses move forward after a water loss.
In evaluating ServiceMaster by Advanced, local property owners should consider the company’s stated 24/7 availability and the mix of customer experiences available online. Those seeking restoration help in Erie can expect emergency response and the standard suite of water mitigation and drying services, and may want to discuss specific expectations, timelines, and documentation needs directly with the company before work begins.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does ServiceMaster by Advanced offer?
ServiceMaster by Advanced offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Erie, PA area.
Does ServiceMaster by Advanced offer 24/7 emergency service?
Yes. ServiceMaster by Advanced is available 24 hours a day, 7 days a week for emergency response.
How is ServiceMaster by Advanced rated by customers?
ServiceMaster by Advanced holds 3.4/5 on Google from 26 reviews.
Is ServiceMaster by Advanced licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for ServiceMaster by Advanced. Ask them directly for proof before hiring.
What areas does ServiceMaster by Advanced serve?
ServiceMaster by Advanced serves Erie, PA and the surrounding area, operating from 2962 W 22nd St, Erie, PA 16506.
How do I contact ServiceMaster by Advanced?
Call (814) 324-9654, visit their website, or request a free quote through Restoringly using the form on this page.
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