5.0
17 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Buffalo, NY
Address
2371 Broadway, Sloan, NY 14212
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 17 reviews across platforms.

What customers mention most

From the 16 most recent Google reviews
Experience
fast response8hardworking crew8high quality work8professional and respectful5excellent customer service4careful with belongings3
Services mentioned
water damage cleanup7emergency response7cleanup and sanitizing5contents handling3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Judy Andrews
Jun 26, 2026

I had some water damage and mold remediation that needed resolving. Bob Orlowski and his team came out quickly. Jim McGrath and his team were determined to find the source and worked efficiently worked efficiently. Jim went above and beyond his kind and considerate care of my situation is something I really appreciate. I would highly recommend this company if you have any kind of damage to your home.

Dean M Drew
Jun 26, 2026

After the other "Serv" company bumbled the initial response work my adjuster recommended Service Master by Phoenix to finish the response and to handle the tear out. SM was responsive and very prompt to arrange the work. They handled all of the preliminaries (asbestos testing, etc.) and then quickly scheduled removal of the damaged areas. The work was done quickly, efficiently, and they took great care to protect adjacent, undamaged areas. All work areas were thoroughly cleaned before they left. The crew was always courteous and kept me informed throughout the process. I can't recommend them highly enough.

Edward Michalski
May 29, 2026

The whole crew from Bob O. , Jim and his staff did a job far beyond expectations. Could not come more highly recommended for anyone looking for a mitigation company!

Cody Westfield
Apr 8, 2026

If there was 6 stars i wouldve given 6….Cant thank them enough for the FAST arrival and immediate pumping out of water from my basement. Jim and his team did a phenomenal job of also drying, reducing the humidity, and cleaning it up. Dont ever hesitate to call them if you need restoration services!

Mike Westfield
Apr 7, 2026

Service master came out in an an hour to respond my basement flooding. Jim McGrath was an absolute savior. I honestly can't say enough about his response, his hard work, his expertise and ultimately he s completion. Moved things back to original places, sanitized, and dehumidified. Thank you very much Servicemaster and of course Jim McGrath

About ServiceMaster

ServiceMaster in Buffalo, New York provides water damage restoration services from a local address at 2371 Broadway, Sloan, NY 14212. They serve homeowners and property managers in the Buffalo area who are dealing with leaking pipes, storm-related flooding, or other causes of water intrusion. The company presents itself as a local point of contact for timely mitigation and recovery when water affects living or working spaces, and its presence in the community is reflected in a 5.0 Google rating based on 17 reviews.

The team is available 24 hours a day for emergency calls, every day of the week. That around-the-clock availability means they can be contacted at any hour to respond to urgent situations where immediate action can reduce further damage. For local property owners, having a restoration provider that accepts emergency calls day and night can make a practical difference in limiting losses and starting the cleanup and drying process as soon as possible.

Water damage restoration generally involves several coordinated steps, and ServiceMaster’s offering is oriented toward guiding customers through that sequence. The initial phase typically includes an assessment to determine the extent of water intrusion and the appropriate mitigation measures. Rapid water removal and extraction, followed by drying and dehumidification, are common priorities to stabilize the property. These actions are designed to reduce moisture levels, protect structural elements, and limit secondary damage like mold growth.

After immediate mitigation, restoration often continues with repairs and content management. This can include salvaging personal belongings, removing unsalvageable materials, and preparing affected areas for rebuilding or remediation. For property owners, the process often involves coordination with contractors, insurers, and other service providers. ServiceMaster positions itself to provide hands-on water damage restoration support so customers can move from emergency response toward long-term recovery.

Communication and responsiveness are important during a stressful event, and customers looking for help will find it useful that ServiceMaster’s contact options are staffed for 24-hour response. The business listing and reviews indicate that people have turned to this location in Buffalo when they needed quick, practical assistance to mitigate water damage. The company’s online rating and review count give prospective customers a snapshot of local feedback.

ServiceMaster’s presence at a fixed Buffalo address gives property owners a clear place to reach out for water damage restoration needs. Whether a small household leak or a more significant water event, local residents and managers can expect a restoration provider that emphasizes immediate response and the standard sequence of mitigation and recovery. For those facing water emergencies in the Buffalo area, ServiceMaster represents an accessible option with continuous availability.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State Licensed
  • Fully Insured
  • IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
  • IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
  • IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
  • IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
  • IICRC: Carpet Repair and Reinstallation TechnicianVerified 2026-08-05
  • IICRC: Color Repair TechnicianVerified 2026-08-05
  • IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
  • IICRC: Health and Safety TechnicianVerified 2026-08-05
  • IICRC: Odor Control TechnicianVerified 2026-08-05
  • IICRC: Upholstery and Fabric Cleaning TechnicianVerified 2026-08-05
  • IICRC: Water Damage Restoration TechnicianVerified 2026-08-05

Photos

ServiceMaster photoServiceMaster photo

Frequently Asked Questions

What services does ServiceMaster offer?

ServiceMaster offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Buffalo, NY area.

Does ServiceMaster offer 24/7 emergency service?

Yes. ServiceMaster is available 24 hours a day, 7 days a week for emergency response.

How is ServiceMaster rated by customers?

ServiceMaster holds 5.0/5 on Google from 17 reviews, 5.0/5 on Yelp.

Is ServiceMaster licensed and insured?

ServiceMaster states on its website that it is state licensed and insured.

What areas does ServiceMaster serve?

ServiceMaster serves Buffalo, NY and the surrounding area, operating from 2371 Broadway, Sloan, NY 14212.

How do I contact ServiceMaster?

Call (716) 822-2255, visit their website, or request a free quote through Restoringly using the form on this page.

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