5.0
170 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Rochester, NY
Address
69 Seneca Ave, Rochester, NY 14621
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 170 reviews across platforms.

What customers mention most

From the 50 most recent Google reviews
Experience
fast response28professional crew25clear communication17efficient and thorough14emergency availability13attention to detail7compassionate and reassuring6reliable and dependable4
Services mentioned
water damage cleanup18drying and equipment setup8mold remediation6commercial emergency response5basement backup cleanup3roof leak response3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

James Wright
Jul 23, 2026

Rock Emergency services did a great job at my mother in law’s house, couldn’t be happier!

Roman Kshysyak
Jul 22, 2026

Exellent service and exceptional level of details on the project. Paul was on the top of the project and provided detailed daily updates. Thank you

Meg Vahue
Jul 8, 2026

Our ceiling just collapsed, completely and we are devastated, we called up rock emergency services and the gentleman was so kind and patient listening to me anxiously recant what just happened, they were over our house within 30 minutes and evaluated the damage and made a game plan, helped us sort it all out. Would 100% recommend these guys in an emergency, they are amazing.

Michael Riegel
Jul 2, 2026

We cannot recommend this contractor based on our experience. What should have been a straightforward project took an unreasonably long time to complete, with repeated delays and poor follow-through. Ultimately, the project was left incomplete, and we had to finish the remaining work ourselves to get the job done. In addition to the time and effort involved, we incurred extra expenses to complete the project. The most disappointing part of the experience was the lack of accountability. If you’re considering hiring this contractor, be sure to get every detail in writing, establish firm deadlines, and closely monitor the progress of the work. Unfortunately, based on our experience, we cannot recommend this company.

Rick Wright
Jun 16, 2026

I can’t say enough good things about Rock Emergency Services. We had an issue arise at our restaurant, The Anchor Bar and needed help immediately. Craig responded the same day, traveling from Rochester to Buffalo and exceeded our expectations. His team was incredibly quick, efficient, and professional from start to finish. They diagnosed the problem, explained everything clearly, and resolved the issue promptly, allowing us to continue operating with minimal disruption. It’s refreshing to work with a company that truly values customer service and takes pride in their work. We are extremely grateful for their responsiveness and expertise. I highly recommend them to anyone looking for reliable, professional service. Thank you for doing such a phenomenal job!

About Rock Emergency Services

Rock Emergency Services is a restoration provider based in Rochester, New York, located at 69 Seneca Ave. The company focuses on water damage restoration and fire damage restoration for homeowners and property managers in the local area. With an online reputation reflected by a five star rating from 170 reviews, Rock Emergency Services is presented as a go to resource for those facing the disruption and stress that follow water or fire incidents.

Available around the clock, Rock Emergency Services operates 24 hours a day, seven days a week, for emergencies. That means property owners can reach out at any hour when urgent issues arise, and expect the business to be open to respond. This continuous availability is central to the company profile and underscores an emphasis on being accessible at the moments customers most need help.

Water damage restoration, as offered by Rock Emergency Services, typically involves prompt mitigation to limit further harm to structures and belongings. For local property owners this generally means assessing the extent of water intrusion, removing standing water, drying and dehumidifying affected areas, and addressing moisture that can lead to secondary problems like deterioration or mold. Homeowners can expect the focus to be on stabilizing conditions, protecting contents, and preparing the property for any required repairs.

Fire damage restoration, another core service, addresses the wide range of consequences left by a fire. For residential and commercial property owners this commonly includes removing soot and ash, cleaning and deodorizing spaces to address smoke odor, and stabilizing damaged areas to prevent additional collapse or deterioration. The goal of such work is to make affected spaces safe and to create a clearer path toward rebuilding and restoring normal use of the property.

The company description emphasizes practical support and responsiveness, qualities reflected by the high customer rating. Reviews indicate appreciation for communication and reliability, and the business profile communicates availability and a focused scope of services. Rock Emergency Services positions itself as a local resource for immediate restoration needs, connecting Rochester property owners with timely water and fire mitigation efforts.

Prospective customers looking for help can note the firm is located in Rochester at the address provided and is reachable for emergency situations at any time of day or night. The profile concentrates on the essential services offered and the steady availability of the business, helping residents and local businesses understand what to expect when they need water damage restoration or fire damage restoration in the Rochester area.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State Licensed
  • Fully Insured
  • IICRC CertifiedSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

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Frequently Asked Questions

What services does Rock Emergency Services offer?

Rock Emergency Services offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Rochester, NY area.

Does Rock Emergency Services offer 24/7 emergency service?

Yes. Rock Emergency Services is available 24 hours a day, 7 days a week for emergency response.

How is Rock Emergency Services rated by customers?

Rock Emergency Services holds 5.0/5 on Google from 170 reviews, 5.0/5 on Yelp.

Is Rock Emergency Services licensed and insured?

Rock Emergency Services states on its website that it is state licensed and insured. It also lists these certifications: IICRC Certified.

What areas does Rock Emergency Services serve?

Rock Emergency Services serves Rochester, NY and the surrounding area, operating from 69 Seneca Ave, Rochester, NY 14621.

How do I contact Rock Emergency Services?

Call (585) 460-5386, visit their website, or request a free quote through Restoringly using the form on this page.

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