Company Facts
Reviews Across the Web
Aggregated rating of 5.0/5 from 117 reviews across platforms.
Most Recent Reviews
From start to finish nothing but first class service. From the start with Herbert to the work horses Tamarcus and crew I could not be more impressed or happy with the work. Class act this company, and fast super superior work. Informed us of every step and left no question unanswered. I can’t thank you enough for making our house whole again.
Amazing customer service and amazing repair of my home. Logan, Kevin and Andre were professional and knowledgeable beyond their years. Herbert was a kind, knowledgeable, and responsive point of contact. I would highly recommend any work they would need to restore in your home. They arrived on time and notified me of any delays. Best crew I have had in my home in many years.
I have been working with Tamarcus on the Rochester Resotration remediation team and he has been doing such a great job with our project. Him and the team have been responsive, thorough and provide well informed updates as they become available. The team have made what would be a very stressful project a breeze. We are glad to have chosen the team. Additionally, they do a great job with containment of the working space and cleanup.
Chris and team have helped me multiple times with flooding issues in my home due to sump pump failure and water heater dying. This is the most responsive company and they are friendly, timely and explain everything so I could understand. Highly recommend Rochester Restoration!
Herbert and Kevin did an awesome job opening up wall and ceiling to address water damage from an ice dam. Then Marcus and Logan came to remove fans and dehumidifier with efficiency. Quite satisfied :)
About Rochester Restoration
Rochester Restoration is a full-service company based in Rochester, New York, offering specialized fire damage and water damage restoration for homes and commercial buildings. Located at 1144 Lexington Ave Unit 2, Rochester, NY 14606, the firm focuses on helping property owners recover from unexpected losses and minimize further harm to their structures and contents. The company presents a calm, professional presence for property owners facing acute damage, with attention to practical steps that get a space back toward normal as efficiently as possible.
Emergency response is a central part of Rochester Restoration's offering. The business is available around the clock, every day of the week, and lists 24 hour availability for emergencies. That availability is reflected in how they prioritize prompt contact, rapid on-site assessment and initial mitigation to reduce ongoing deterioration. For local residents and business owners, this means help is reachable at any hour to begin water extraction, fire scene stabilization, or containment measures that limit the spread of damage.
Water damage restoration services address the common needs that follow leaks, floods, or appliance failures. Rochester Restoration performs initial mitigation and remediation work, which typically includes water removal, controlled drying and dehumidification, and containment of affected areas to protect undamaged spaces. The company assists property owners through the sequence of stabilizing conditions, documenting affected areas, and coordinating the practical steps required to prevent secondary problems such as mold or structural weakening.
Fire damage restoration focuses on securing and restoring properties after smoke and fire events. Services for property owners usually involve addressing immediate safety and containment, removing water used in firefighting, cleaning smoke and soot from surfaces, and beginning controlled repair processes to restore interiors. Throughout the process, the company communicates the status of the property and the actions being taken, helping clients understand each phase from initial mitigation through the longer-term steps needed to make spaces safe and habitable again.
Rochester Restoration emphasizes responsiveness, clear communication, and thorough work. Customer feedback shows consistent appreciation for timely arrival, clear explanations of the process, and organized project updates as remediation progresses. Property owners report that the company works systematically to contain affected areas, keep occupants informed, and coordinate the resources needed to address both immediate and follow-up tasks during restoration projects.
With a five star Google rating from 117 reviews, Rochester Restoration combines around the clock accessibility with practical restoration services tailored to homes and commercial buildings in Rochester and the surrounding area. For anyone facing water or fire damage, the company positions itself as an accessible, steady partner focused on mitigation, remediation, and clear communication through the recovery process.
Services Offered
Credentials & Certifications
- State Licensed
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos




Frequently Asked Questions
What services does Rochester Restoration offer?
Rochester Restoration offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Rochester, NY area.
Does Rochester Restoration offer 24/7 emergency service?
Yes. Rochester Restoration is available 24 hours a day, 7 days a week for emergency response.
How is Rochester Restoration rated by customers?
Rochester Restoration holds 5.0/5 on Google from 117 reviews.
Is Rochester Restoration licensed and insured?
Rochester Restoration states on its website that it is state licensed.
What areas does Rochester Restoration serve?
Rochester Restoration serves Rochester, NY and the surrounding area, operating from 1144 Lexington Ave Unit 2, Rochester, NY 14606.
How do I contact Rochester Restoration?
Call (585) 366-8976, visit their website, or request a free quote through Restoringly using the form on this page.
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