Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 942 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Tristan was amazing and he was very friendly service.
We were quoted by Tristan $500 to rebuild the platform under our water tank. He completed the tear-out, said he'd return in three days to finish the job, but never came back. We were then told the $500 was only for the tear-out, even though that wasn't how it was presented. He also left his equipment at our home for nearly two weeks now. Based on our experience, I would not recommend this company.
Chris from the Tucson branch did a wonderful job, and I would definitely use Rhino Water Damage again if needed! Chris was extremely thorough in inspecting my home for areas that would need treatment and communicating what would be done, when, how much it would cost. etc. Services were finished quickly and with expert care / quality. I was updated every step of the way about the status of said services as well. He also did a great job with clean up and protecting the items that remained in my home while he worked. Super kind and understanding person, highly recommend!
Shop around this place is way overpriced they charged us 3100.00 to dismantle a small bathroom that took less then 45 minutes..Then the quote to remodel came in at just under 5k....Very Unhappy
Rhino Water Damage started off strong after a kitchen leak in September 2025, but as soon as we signed over our insurance check, the entire operation collapsed. The owner, Taylor Rundle, promised our kitchen would be finished before Thanksgiving. Eleven months later, we were still living out of boxes without a functional kitchen or sink for our family of five. During this process: We went through three project managers, all of whom quit during our job. Their sub-contractors broke our dining chandelier and ruined our floor moulding. Cabinet measurements were completely botched, causing months of additional delays. The owner was completely unreachable, constantly "too busy" or away on vacation. Ultimately, we had to pay thousands out-of-pocket to third-party contractors just to get a basic sink and cabinets installed so we could live in our own home. Rhino Water Damage collected over $40,000 from our insurance but left the job unfinished and failed to pay the vendors. Exercise extreme caution and look elsewhere.
About Rhino Water Damage
Rhino Water Damage serves Phoenix, Arizona from its location at 5640 S 40th St Ste 1, Phoenix, AZ 85040, offering water damage restoration and fire damage restoration. The company is available around the clock for emergencies, with business hours listed as open 24 hours every day, and maintains a strong online reputation with a 4.9 Google rating based on 942 reviews. That combination of local presence, service focus, and consistent availability positions Rhino as a ready resource when unexpected damage affects a property.
When dealing with water incidents, Rhino’s approach centers on stabilizing the situation and limiting further property loss. Water damage restoration work typically begins with an assessment to determine the source and extent of intrusion, followed by water extraction, drying and dehumidification, and targeted cleaning to address contamination and prevent secondary damage. For local homeowners and property managers this work often includes odor control, removal of damaged materials when necessary, and recommendations for repair or reconstruction steps so structures can be returned to safe and usable condition.
Fire damage restoration at Rhino involves addressing both the visible and hidden effects of fire. Services in this area generally include evaluating structural and cosmetic damage, removing smoke residues and soot from surfaces and contents, deodorization to mitigate persistent smoke odors, and stabilization of compromised areas. For many customers, restoring belongings and making a property secure again are key priorities, and the restoration process typically balances cleaning and recovery with preparing a site for any required rebuilding.
Customer feedback highlights Rhino’s communication and project management during difficult situations. Reviewers consistently note that the team is communicative, polite, and responsive, helping to keep property owners informed and at ease throughout multi-stage processes. Several comments emphasize that staff were helpful and professional from the first visit through project completion, and that the company worked diligently to move projects forward while addressing owners’ concerns along the way.
As a Phoenix-based restoration option available 24 hours a day, Rhino is positioned to respond to emergencies quickly and to guide property owners through the steps that follow water or fire incidents. Local residents and property managers can expect a focus on rapid stabilization, drying or cleanup, and thoughtful recommendations for next steps. The company’s high Google rating reflects customers’ appreciation for responsiveness, clarity of communication, and thorough work.
For anyone facing an urgent water or fire problem in Phoenix, Rhino Water Damage’s downtown location and continuous availability make it a convenient point of contact. Prospective customers who value prompt emergency response and a communicative approach will find these qualities reflected across many of the firm’s reviews, underscoring its role as a dedicated local restoration resource.
Services Offered
Credentials & Certifications
- State Licensed
- Fully InsuredNot verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does Rhino Water Damage offer?
Rhino Water Damage offers water damage restoration, fire damage restoration, mold remediation in the Phoenix, AZ area.
Does Rhino Water Damage offer 24/7 emergency service?
Yes. Rhino Water Damage is available 24 hours a day, 7 days a week for emergency response.
How is Rhino Water Damage rated by customers?
Rhino Water Damage holds 4.9/5 on Google from 942 reviews.
Is Rhino Water Damage licensed and insured?
Rhino Water Damage states on its website that it is state licensed.
What areas does Rhino Water Damage serve?
Rhino Water Damage serves Phoenix, AZ and the surrounding area, operating from 5640 S 40th St Ste 1, Phoenix, AZ 85040.
How do I contact Rhino Water Damage?
Call (623) 304-5161, visit their website, or request a free quote through Restoringly using the form on this page.
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