Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 47 reviews across platforms.
What customers mention most
From the 44 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Ended up having an emergency flood. The workers finished in under 2 hours and were very respectful to my valuables.
I’ve had an excellent experience with this restoration company. Frank has been consistently prompt, helpful, and incredibly knowledgeable. He took the time to walk me through every step, answered all my questions clearly, and made a stressful situation feel manageable. I especially appreciate that this wasn’t just a one-time experience. More than once, Frank has gone above and beyond to make sure everything was taken care of, always responding quickly and keeping me informed throughout the process. His professionalism, expertise, and genuine care gave me complete confidence that I was in good hands. If you’re looking for a restoration company that truly puts its customers first, I highly recommend this team. Thank you, Frank, for your outstanding service and dedication!
Dealing with this company was a challenge. Water leaking from our DW had seeped under the flooring and was never visible until appliances were moved. After removing the appliances and hardwood floor, which did have a thin layer of water underneath, our project manager (Eric) tried to convince us to let him also remove our kitchen countertops, cabinets and all the drywall below two feet high, without first proving if mold really existed behind these walls. This would have added 4 to 6 weeks without access to our kitchen and thousands dollars of work not covered by insurance. Without discussing options with us and assuming we agreed with his mold theory, he instructed his crew to remove a large portion of our kitchen wall and then left for the day. Without his participation, I personally inspected the removed drywall, found no mold and immediately stopped all work before any countertops and cabinets were removed. We then took over all restoration work ourselves and had them exit the premises. Although their dedication to preventing mold related illnesses is commendable, in my opinion this company needs to use fact based methods to first prove the existence of mold on the backside of walls before dismantling a kitchen and cutting out walls that may be perfectly fine. There are mold tests and fiber optic cameras that can do this. Their billing department also tried to get us to pay for their work even though we were told they would bill the insurance company directly. We appreciate them ultimately agreeing to accept payment directly from the insurance company, as was stated in the contract.
Great crew! Were extremely knowledgeable
This a very professional team i was very impressed with the communication and quality of service. They handled the water damage in my basement and billed my insurance through State Farm and the estimate was very accurate.
About Restore It Chicago
Restore It Chicago is a restoration company based in Naperville, Illinois, with a local address at 10060 W Roosevelt Rd Unit W2, Westchester, IL 60154. The firm focuses on water damage restoration and fire damage restoration for local property owners. With a strong local reputation reflected in a 4.9 Google rating from 47 reviews, Restore It Chicago positions itself as a responsive option for homeowners and businesses facing property emergencies.
Available 24 hours a day, seven days a week, the team is prepared to respond to emergency situations at any hour. For water incidents, services generally include rapid mitigation to limit further damage, water extraction, containment, and drying using industrial equipment. For fire-related losses, the work typically involves debris removal, soot and smoke cleanup, odor control, and stabilization of affected areas to prepare structures for repair. These descriptions reflect the kinds of work property owners can expect when addressing water or fire damage.
Customers commonly note clear communication and timely responses, which are important during stressful restorations. Review themes highlight the company explaining what needs to be done in plain language, following up with homeowners, and keeping lines of communication open throughout a job. This emphasis on communication helps property owners understand the mitigation steps, drying timelines, and next stages of restoration, whether dealing with a flooded basement or fire-affected rooms.
Attention to thorough drying, containment, and cleanup is another recurring theme. Customers report that equipment and procedures are used to remove moisture, prevent further spread of damage, and restore spaces to dry, stable conditions. In cases where water damage led to other problems, people have remarked on successful remediation and repair work that addressed both visible damage and underlying moisture concerns.
Clients also describe professional on-site teams that keep work areas neat and manage practical matters, including documentation and interaction with insurance where needed. Reviewers have praised accurate estimates and fair, timely service and noted that the company handles billing and paperwork in ways that make the claims process smoother for homeowners. These practical supports can reduce stress and help projects move forward efficiently.
Overall, Restore It Chicago presents itself as a local restoration option with around-the-clock availability and a focus on the core needs of water and fire damage recovery. The combination of emergency readiness, standard mitigation and restoration practices, and customer-focused communication are consistent themes reflected in local feedback. Property owners seeking prompt assistance for damage to their homes or businesses may find the company aligns with those priorities.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos
Frequently Asked Questions
What services does Restore It Chicago offer?
Restore It Chicago offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Naperville, IL area.
Does Restore It Chicago offer 24/7 emergency service?
Yes. Restore It Chicago is available 24 hours a day, 7 days a week for emergency response.
How is Restore It Chicago rated by customers?
Restore It Chicago holds 4.9/5 on Google from 47 reviews.
Is Restore It Chicago licensed and insured?
Restoringly has not verified licensing or insurance for Restore It Chicago, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does Restore It Chicago serve?
Restore It Chicago serves Naperville, IL and the surrounding area, operating from 10060 W Roosevelt Rd Unit W2, Westchester, IL 60154.
How do I contact Restore It Chicago?
Call (312) 909-4910, visit their website, or request a free quote through Restoringly using the form on this page.
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