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Reviews Across the Web
Aggregated rating of 4.9/5 from 73 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
My job was residential and I give these guys a "10". From the initial visit they were patient with all my questions. Timely, thorough, kind.
I cannot recommend Restoration 1 highly enough! Dealing with a basement flood is every homeowner’s nightmare, but the team here turned a chaotic situation into a manageable one. They were responsive and empathetic. They arrived on-site quickly, assessed the damage, and immediately got to work with their extraction and drying equipment. What impressed me most was their transparency and communication—they walked me through every step of the process, worked seamlessly with my insurance, and made sure I knew exactly what was happening. The crew was professional, hardworking, and incredibly respectful of my home. They didn't just dry the place out; they ensured everything was treated properly to prevent any further issues.
Quick response, good communication, willing to resolve minor issues
Chris made a very bad situation so much better. Condensed version, a different contractor broke a water line in our heated floor. Issue discovered early on a Saturday morning. We have a finished basement with tongue and groove wood ceiling. There is damage to the ceiling, the walls, the electrical. Chris explained how to stop the damage from going worse, dry up the ceiling and walls to prevent mold and answered every question we had. He deserves 50 stars but I’m limited to 5.
They showed up within 1 hour of my call, and had the damage to my home removed that day. They brought in all of the equipment to dry out my house from the water damage that had happened, and check on my house daily until it was dry. All of this occurred over 4th of July weekend, and they didn't miss a beat. I felt comfortable working with the entire team and having them in my home. They were very professional and polite. Even our insurance adjuster appreciated their attention to detail with their reports, photos, and house mapping they included. if you have a water loss, I would call these guys immediately.
About Restoration 1 of Metro Detroit
Restoration 1 of Metro Detroit is a local restoration provider based in Ann Arbor, Michigan, with a physical location at 863 Savage Rd, Belleville, MI 48111. The company focuses on helping property owners recover after water or fire incidents, offering services tailored to returning homes and businesses to functional and safe condition. Restoration 1 of Metro Detroit presents a calm, organized presence for stressful situations, combining practical, hands-on work with attention to communication and coordination.
Water damage restoration is a core service. For homeowners and property managers this typically means rapid response to standing water, careful extraction and drying of affected materials, inspection for hidden moisture, and steps to reduce the risk of secondary problems such as mold growth. Restoration 1 of Metro Detroit approaches these tasks with an eye toward protecting building structure and personal belongings where possible, coordinating the sequence of mitigation, drying, and stabilization that local properties need after leaks, storms, or plumbing failures.
Fire damage restoration is another primary offering. Work in this area generally involves securing a property after a fire, removing damaged debris, addressing smoke and soot residues, deodorizing affected spaces, and performing cleaning and repairs to return living or working areas to a safe state. Restoration 1 of Metro Detroit supports property owners by managing the immediate hazards, documenting conditions for recovery, and carrying out the restorative steps that reduce further deterioration and prepare a site for rebuilding or cosmetic repair.
The business emphasizes availability when emergencies occur. Restoration 1 of Metro Detroit is open 24 hours a day, seven days a week, and explicitly available for emergency response. That around the clock accessibility is intended to help local residents and business operators begin mitigation promptly, an important factor in limiting damage and costs after sudden water or fire events. Contact options and rapid dispatch are part of the practical service approach.
Customer feedback supports the company reputation in the community. Restoration 1 of Metro Detroit holds a 4.9 Google rating from 73 reviews, a reflection of strong customer satisfaction. Reviewers commonly highlight responsiveness and clear communication, noting that staff address questions and keep property owners informed through the restoration process. These comments echo the company focus on professional, timely service combined with attention to the details that matter during recovery.
For anyone facing a water or fire loss in the local area, Restoration 1 of Metro Detroit presents itself as a ready resource to manage mitigation and restoration tasks. The company’s presence in Ann Arbor and the Belleville address provide a local point of contact, while its 24/7 availability and emphasis on practical restoration services aim to reduce disruption and guide property owners through each stage of recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
- IICRC: Carpet Repair and Reinstallation TechnicianVerified 2026-08-05
- IICRC: Color Repair TechnicianVerified 2026-08-05
- IICRC: Commercial Carpet Maintenance TechnicianVerified 2026-08-05
- IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
- IICRC: Health and Safety TechnicianVerified 2026-08-05
- IICRC: Leather Cleaning TechnicianVerified 2026-08-05
- IICRC: Odor Control TechnicianVerified 2026-08-05
- IICRC: Resilient Flooring Maintenance TechnicianVerified 2026-08-05
- IICRC: Rug Cleaning TechnicianVerified 2026-08-05
- IICRC: Stone, Masonry and Ceramic Tile Cleaning TechnicianVerified 2026-08-05
- IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
- IICRC: Upholstery and Fabric Cleaning TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.
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Frequently Asked Questions
What services does Restoration 1 of Metro Detroit offer?
Restoration 1 of Metro Detroit offers water damage restoration, fire damage restoration, mold remediation in the Ann Arbor, MI area.
Does Restoration 1 of Metro Detroit offer 24/7 emergency service?
Yes. Restoration 1 of Metro Detroit is available 24 hours a day, 7 days a week for emergency response.
How is Restoration 1 of Metro Detroit rated by customers?
Restoration 1 of Metro Detroit holds 4.9/5 on Google from 73 reviews, 1.7/5 on Yelp.
Is Restoration 1 of Metro Detroit licensed and insured?
Restoringly has not yet verified licensing, insurance, or certifications for Restoration 1 of Metro Detroit. Ask them directly for proof before hiring.
What areas does Restoration 1 of Metro Detroit serve?
Restoration 1 of Metro Detroit serves Ann Arbor, MI and the surrounding area, operating from 863 Savage Rd, Belleville, MI 48111.
How do I contact Restoration 1 of Metro Detroit?
Call (734) 526-1268, visit their website, or request a free quote through Restoringly using the form on this page.
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