Reset Restoration

Thank you to the team at Reset Restoration for a job well done. Everyone was courteous, professional, and genuinely cared about making sure the project was completed to my satisfaction. It's refreshing to work with a company that takes such pride in their work. I highly recommend them.

This was originally written in 2025. I held it back because the original review had a lot of details and names. I finally decided to publish it in less details and names. I had a very small leak under a bathroom sink which was left for an unknown period of time. Reset came round to estimate the remediation portion to start this repair. He made it sound all dome and gloom with the bathroom needing to be sealed off, walls torn out etc… His team came round and had the cabinet pulled out and all their work done in less than 2 hours. They left me one fan and one de-humidifier to run overnight and said they would be back in the morning to pick them up. I wasted the next day waiting for them to show up but they never did. I waited a few more days and finally had to call the office before someone finally came and took them away. All this time they had been unplugged and just taking up space in my bathroom. I finally got the bill for this remediation portion of the work. It was almost $5,000.00 and included multiple pieces of equipment for multiple days. INSURANCE COMPANIES BEWARE – This is the bill you would have got. I was hoping to pay this out of pocket so I challenged this. It took several back-and-forth communications before Reset finally sent me a bill for $840.00. Still expensive for what they did. I then had a rebuild estimate and assigned a project manager. The cabinet was rebuilt and when they came to install it, it would not fit, so the cabinet guy had to take it away and make some modifications. He had to do this twice. The last time Reset did not send any help and he had to use a dolly to wheel in the cabinet and he hit our bed and damaged it. With the cabinet finally in place Reset came back to finish off. They installed the old granite top and back splash but then the mirror wouldn’t go back in so they had to remove the backsplash. They took the backsplash away to get it trimmed down. This took best part of a week. Finally, the mirror went in. The project manager did a horrible job on the chalking for the backsplash which my wife insisted be corrected. Reset did not want to come back out so asked if my plumber could do it as he was coming back out soon. He did and made it look just like the other bathroom sink which was always the goal. Cabinet guy had a few little things to finish off but by now he was more focused on other things. His communication got worse and I wasted several days waiting in for him when he had promised to be here but did not show. I finally gave up on him and finished off myself. Reset had one last section of chalking to finish off matching a section he had done just a few weeks ago. He finally turned up only to find out he had brought the wrong material. Several days later he came back with material that worked. My overall experience with Reset was very poor from the extreme overbilling to the number of hours/days I wasted waiting for the project manager/cabinet guy showing up late or no showing. This should have been a relatively small project but it took Reset from April to July to complete my job. Left me very unimpressed with this company. I WILL NEVER USE AGAIN.

Reset sent a crew to cleanup water damage issues from a roof leak within 15 minutes of the call. The owner personally me the next day to follow up. Very professional. Would recommend.

Very easy to work with. This is the 3rd time I have used them for various issues. Always honest and up front about what needs to be done and pricing. Project was done when they said it would be.

This has been the worst experience that I have ever experienced in my adult life dealing with a tornado and with this company. They are very unprofessional and do not do what they say they will do. As bad as it is going thur this situation from the tornado damage this company was referred to me said they was a reputable company and it had been lie after lie. I have been the only one calling them they won’t return calls and won’t keep appointments and will not give me a estimate on the demage after they already come And looked at the house which took over a week and now it has been two weeks waiting on estimates they keep making excuses someone is out someonejis sick and than Tori had the nerve to tell me that we are not a good fit and I should find someone else to do my work very unprofessional. I hope who ever the owner is sees this and realize that I am gonna be his biggest upset fan all I wanted for them to do is just do what they said they was gonna do so now I am Way behind schedule trying to find another company to do the work . I never leave reviews but this upset me with all of the crap that has come from this unwanted tornado. Please Who ever is over this get your employees and company in line and if my opinion don’t matter than so be it but I will post of face book and I am calling channel 2, 6 and channel 8 so they can report the negligence of your company.. thank you for nothing and putting me And my family even father behind. MR JONES OR WHAT EVER YOUR NAME IS THAT RESPONDED TO THIS THAT WAS NOT TRUE YOU GUYS TOLD ME TO FIN ANOTHER COMPANY TO WORK WITH BECUASE YOU COULDNT FULLFILL YOUR COMMENTS THAT YOU KEPT MAKING . SO IT WAS NOTME THAT SAID I WAS NOT A GOOD FIT AND I SHOULD CHOSE ANOTHER COMPANY IT WAS TORI THAT WORKS FOR YOU THAT TOLD ME AND I WILL TELL EVERYONE ABOUT THIS HORRIBLE EXPERIENCE AND I WILL CONTINUE TO MAKE POST ON WEBSITE AND GOOLE AND FACE BOOK AND TWEETER AND ALL OTHER SOCIAL MEDIAS BECAUSE I WAS DONE WRONG BY YOUR PEOPLE . ALLL I WAS EXPECTED WAS WHAT I TOLD WHEN YOU TELL SOMEONE YOU GONNA HAVE SOMETHING DONE BY A CERTAIN DAY YOU SHOULD DO IT OR COMMUNICATE WITH THE PERSON THAT YOU CAN NOT. I AM UPSET AND YOU WILL CONTIUNE TO HEAR ABOUT IT. THANKS FOR NOTHING.