Company Facts
Reviews Across the Web
Aggregated rating of 4.6/5 from 209 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
Cole was the lead technician along with Mike. They arrived shortly after I called! I had significant water damage in my new kitchen from a leak in the wall of the units above mine. They were friendly and professional. They worked quickly to open up and remove affected drywall and insulation in order to begin the work of drying things out within the walls and cabinets. They took special effort to clean up after their work as they went along. I’m sure they will take care of things as the work continues. I am glad I knew who to call when it mattered!
We had an outstanding experience with Travis and Parker from PuroFirst Restoration Services. We came home from vacation to a flooded basement after a storm, and walking into that situation was incredibly stressful. From the moment they arrived, they helped take away so much of the stress and anxiety. Travis and Parker were prompt, professional, efficient, and incredibly respectful of our home. They worked quickly and quietly while my husband and I were working from home, which we really appreciated. They removed the wet basement carpet, helped with the drying process, and had everything taken care of in about four hours. Our basement already looks and smells so much better, and we are so grateful for their hard work and excellent service. They turned a very overwhelming situation into one that felt manageable. We highly recommend PuroFirst, and especially Travis and Parker, for anyone needing restoration services!
I worked with PuroFirst following a house fire and Amber & her crew were very organized and careful with my personal belongings as they packed them up and packed back. It’s hard knowing someone else is going through and touching all my stuff but their care and their joyful personalities made it easier.
Shane and his team have been outstanding to work with. Our senior living community recently experienced significant damage, and from day one, Shane has been there to support us through a very challenging time. He has been knowledgeable, responsive, and incredibly patient, guiding us through every step of the process and making sure we understood what to expect next. His team has worked seamlessly with our insurance adjusters, and their communication has been excellent throughout. I'd also like to give a special shout-out to Stacy and her team. They have worked diligently and compassionately while helping move residents' belongings, treating both our residents and their possessions with great care and respect during a difficult situation. The professionalism, expertise, and genuine concern shown by everyone at Purofirst have made a tremendous difference for our community. I would highly recommend Purofirst to anyone in need of mitigation and restoration services, whether the project is large or small. We are incredibly grateful for their partnership and support.
I have nothing but great great compliments to the crew. They started this cleanup with respect to my items and me and finished with the same They were 10 steps in front of me at all times in solutions They carefully packaged my items, and un packed them as if they were their own They’re cheerfulness helped me in this stressful time Along with their attitude toward each each other If I ever need the services of Purfirst. Again I would request the same team
About Purofirst Disaster Services
Purofirst Disaster Services serves the Louisville community from its location at 2251 Stanley Gault Parkway, Louisville, KY 40223, providing water damage restoration and fire damage restoration to local property owners. The company maintains a strong presence in the area and is available around the clock, with emergency services accessible 24 hours a day, seven days a week. That availability is reflected in business hours listed as open 24 hours every day, and Purofirst’s Google rating of 4.6 from 209 reviews speaks to the consistent experiences customers have reported.
Water damage restoration is one of Purofirst’s core offerings, and for homeowners and property managers this typically means a coordinated process to address standing water, excess moisture, and the risks that follow. The work generally begins with an assessment and moisture inspection, then moves to water extraction and structural drying to prevent further deterioration. Restoration for water losses often involves cleaning and sanitizing affected areas, removing damaged materials when necessary, and monitoring moisture levels until the property is stabilized. These steps help limit secondary problems such as microbial growth and structural compromise, which are often the greatest concerns after leaks, floods, or appliance failures.
Fire damage restoration is the other principal service Purofirst provides, and this work commonly focuses on stabilizing the property and addressing smoke and soot impacts in addition to visible burn damage. Typical tasks in fire restoration include an initial damage assessment, board-up or temporary protection of openings, debris removal, and cleaning of soot from surfaces. Restorative efforts also usually address odors left by smoke, cleaning and deodorizing contents when possible, and preparing the structure for reconstruction or repair work. Taken together, these actions aim to make a damaged property safe and more functional while supporting the longer term recovery process.
Being available for emergencies 24 hours a day means Purofirst can respond whenever a sudden incident occurs, which can be crucial to limiting further loss. For local property owners, immediate attention can reduce the scope of repairs and the potential for additional damage. Purofirst’s around-the-clock availability is complemented by its public presence online, where a substantial number of reviewers have contributed to the company’s 4.6 rating from 209 Google reviews. That rating represents an aggregate view of customer experiences and is a quick point of reference when property owners are comparing service options in urgent situations.
Purofirst Disaster Services presents itself as a local resource for residents and businesses facing water or fire damage, offering the services typically needed to assess, stabilize, and begin the recovery and restoration process. With a Louisville address and continuous emergency availability, the company is positioned to assist property owners when immediate action is required and to guide them through the initial steps of restoration.
Services Offered
Credentials & Certifications
- State Licensed
- Fully Insured
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
- IICRC: Commercial Drying SpecialistVerified 2026-08-05
- IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
- EPA Lead-Safe CertifiedSelf-reported, not verified by Restoringly
- RIA MemberSelf-reported, not verified by Restoringly
Photos
Frequently Asked Questions
What services does Purofirst Disaster Services offer?
Purofirst Disaster Services offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Louisville, KY area.
Does Purofirst Disaster Services offer 24/7 emergency service?
Yes. Purofirst Disaster Services is available 24 hours a day, 7 days a week for emergency response.
How is Purofirst Disaster Services rated by customers?
Purofirst Disaster Services holds 4.6/5 on Google from 209 reviews, 3.2/5 on Yelp.
Is Purofirst Disaster Services licensed and insured?
Purofirst Disaster Services states on its website that it is state licensed and insured. It also lists these certifications: IICRC Certified, EPA Lead-Safe Certified, RIA Member.
What areas does Purofirst Disaster Services serve?
Purofirst Disaster Services serves Louisville, KY and the surrounding area, operating from 2251 Stanley Gault Pkwy, Louisville, KY 40223.
How do I contact Purofirst Disaster Services?
Call (502) 431-1132, visit their website, or request a free quote through Restoringly using the form on this page.
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