Company Facts
Reviews Across the Web
Aggregated rating of 5.0/5 from 46 reviews across platforms.
What customers mention most
From the 43 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
The crew was absolutely the best. They were caring, professional, courteous, and as discrete as possible. They had the safety and comfort of the rest of the residents in our building in mind. The communication was excellent. Though I hope to not have the use again, I would love to recommend PuroClean!
Mahalo to Shawn, Greg and the team for outstanding service exactly when we needed it. From the point of contact to the end of service - I am overwhelmed with gratitude for the care and compassion they have showed us. I would highly recommend PuroClean Big Island for any and all of your home restoration and remediation needs. Mahalo Mahalo Mahalo!!
They did an amazing job. Highly recommend
I had a great experience with Puroclean. They were fast, efficient and extremely knowledgeable throughout the entire process. A special shout out to Shawn, who was fantastic to work with-professional, communicative, and reassuring every step of the way. I highly recommend them to anyone.
Team did a great job Kimberly was on it always kept me in the loop Shawn the tech went above and beyond. He was very knowledgeable and professional. Thank you guys
About PuroClean of The Big Island
PuroClean of The Big Island serves Hilo, Hawaii, offering water damage restoration and fire damage restoration to homeowners and local property managers. As a locally based restoration provider, they focus on helping people recover from sudden incidents that disrupt daily life and threaten structures and contents. Their approach centers on careful assessment, prompt action, and clear communication so property owners understand each step of the recovery process.
For water damage restoration, PuroClean of The Big Island addresses the common consequences of leaks, overflows, and storm-related intrusion. Typical work involves inspecting affected areas, removing standing water, setting up drying and dehumidification equipment, and taking steps to stabilize affected building materials and personal property. By reducing moisture quickly and monitoring progress, they help limit secondary damage and the conditions that encourage further problems.
Fire damage restoration services cover the range of cleanup and recovery tasks that follow a fire or smoke event. That work often includes evaluating structural and cosmetic damage, removing soot and debris, cleaning and deodorizing salvageable belongings, and helping to secure affected areas while longer term repairs are planned. The goal is to restore safe, livable conditions and to assist property owners in sorting immediate needs from longer term rebuilding priorities.
PuroClean of The Big Island is available 24 hours a day, seven days a week for emergencies. That round the clock availability means they can be reached at any hour to begin mitigation steps that stabilize a property and limit ongoing damage. Rapid response and early intervention are emphasized to protect homes and businesses in Hilo from worsening loss.
Customer feedback reflects a strong emphasis on responsiveness, clear communication, and compassionate service during stressful events. With a five star Google rating based on 46 reviews, customers frequently highlight speed, thoroughness, and a reassuring presence during the remediation process. That consistent positive feedback points to a team that prioritizes respectful treatment of people and their belongings while working to return properties to normal.
As a local resource in Hilo, PuroClean of The Big Island aims to guide property owners through the immediate aftermath of water and fire incidents and to carry out practical, safety-focused restoration work. They position themselves as a steady option for urgent needs and for handling the technical steps that reduce damage and prepare a home or business for the next phase of recovery.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
- EPA Lead-Safe CertifiedSelf-reported, not verified by Restoringly
- RIA MemberSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
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Frequently Asked Questions
What services does PuroClean of The Big Island offer?
PuroClean of The Big Island offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Hilo, HI area.
Does PuroClean of The Big Island offer 24/7 emergency service?
Yes. PuroClean of The Big Island is available 24 hours a day, 7 days a week for emergency response.
How is PuroClean of The Big Island rated by customers?
PuroClean of The Big Island holds 5.0/5 on Google from 46 reviews, 5.0/5 on Yelp.
Is PuroClean of The Big Island licensed and insured?
Restoringly has not verified licensing or insurance for PuroClean of The Big Island, but the company lists these certifications: IICRC Certified, EPA Lead-Safe Certified, RIA Member. Ask them directly for proof of license and insurance before hiring.
What areas does PuroClean of The Big Island serve?
PuroClean of The Big Island serves Hilo, HI and the surrounding area.
How do I contact PuroClean of The Big Island?
Call (808) 460-4400, visit their website, or request a free quote through Restoringly using the form on this page.
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