5.0
46 Reviews
5.0
On Google
24/7
Availability
4
Services Offered

Company Facts

Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 46 reviews across platforms.

Google Reviews
5.0
46 reviews
Yelp
5.0
4 reviews
Better Business Bureau
No verified BBB profile found

What customers mention most

From the 43 most recent Google reviews
Experience
Professional staff30Fast response26Clear communication12Thorough work10Knowledgeable team9Caring and sensitive7Punctual and reliable5Trustworthy and honest5
Services mentioned
Water damage cleanup7Professional cleaning7Mold remediation6Emergency response6Mold inspection5Inspection and estimate4Commercial cleaning3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Kelly Dewey
Jul 24, 2026

The crew was absolutely the best. They were caring, professional, courteous, and as discrete as possible. They had the safety and comfort of the rest of the residents in our building in mind. The communication was excellent. Though I hope to not have the use again, I would love to recommend PuroClean!

Big Island Driving Academy LLC
Jun 17, 2026

Mahalo to Shawn, Greg and the team for outstanding service exactly when we needed it. From the point of contact to the end of service - I am overwhelmed with gratitude for the care and compassion they have showed us. I would highly recommend PuroClean Big Island for any and all of your home restoration and remediation needs. Mahalo Mahalo Mahalo!!

Mark Brown
May 30, 2026

They did an amazing job. Highly recommend

Reen Vander Fliet
May 11, 2026

I had a great experience with Puroclean. They were fast, efficient and extremely knowledgeable throughout the entire process. A special shout out to Shawn, who was fantastic to work with-professional, communicative, and reassuring every step of the way. I highly recommend them to anyone.

Brandon Rodriguez
May 10, 2026

Team did a great job Kimberly was on it always kept me in the loop Shawn the tech went above and beyond. He was very knowledgeable and professional. Thank you guys

About PuroClean of The Big Island

PuroClean of The Big Island serves Hilo, Hawaii, offering water damage restoration and fire damage restoration to homeowners and local property managers. As a locally based restoration provider, they focus on helping people recover from sudden incidents that disrupt daily life and threaten structures and contents. Their approach centers on careful assessment, prompt action, and clear communication so property owners understand each step of the recovery process.

For water damage restoration, PuroClean of The Big Island addresses the common consequences of leaks, overflows, and storm-related intrusion. Typical work involves inspecting affected areas, removing standing water, setting up drying and dehumidification equipment, and taking steps to stabilize affected building materials and personal property. By reducing moisture quickly and monitoring progress, they help limit secondary damage and the conditions that encourage further problems.

Fire damage restoration services cover the range of cleanup and recovery tasks that follow a fire or smoke event. That work often includes evaluating structural and cosmetic damage, removing soot and debris, cleaning and deodorizing salvageable belongings, and helping to secure affected areas while longer term repairs are planned. The goal is to restore safe, livable conditions and to assist property owners in sorting immediate needs from longer term rebuilding priorities.

PuroClean of The Big Island is available 24 hours a day, seven days a week for emergencies. That round the clock availability means they can be reached at any hour to begin mitigation steps that stabilize a property and limit ongoing damage. Rapid response and early intervention are emphasized to protect homes and businesses in Hilo from worsening loss.

Customer feedback reflects a strong emphasis on responsiveness, clear communication, and compassionate service during stressful events. With a five star Google rating based on 46 reviews, customers frequently highlight speed, thoroughness, and a reassuring presence during the remediation process. That consistent positive feedback points to a team that prioritizes respectful treatment of people and their belongings while working to return properties to normal.

As a local resource in Hilo, PuroClean of The Big Island aims to guide property owners through the immediate aftermath of water and fire incidents and to carry out practical, safety-focused restoration work. They position themselves as a steady option for urgent needs and for handling the technical steps that reduce damage and prepare a home or business for the next phase of recovery.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC CertifiedSelf-reported, not verified by Restoringly
  • EPA Lead-Safe CertifiedSelf-reported, not verified by Restoringly
  • RIA MemberSelf-reported, not verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

Photos

PuroClean of The Big Island photoPuroClean of The Big Island photoPuroClean of The Big Island photoPuroClean of The Big Island photoPuroClean of The Big Island photoPuroClean of The Big Island photo

Frequently Asked Questions

What services does PuroClean of The Big Island offer?

PuroClean of The Big Island offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Hilo, HI area.

Does PuroClean of The Big Island offer 24/7 emergency service?

Yes. PuroClean of The Big Island is available 24 hours a day, 7 days a week for emergency response.

How is PuroClean of The Big Island rated by customers?

PuroClean of The Big Island holds 5.0/5 on Google from 46 reviews, 5.0/5 on Yelp.

Is PuroClean of The Big Island licensed and insured?

Restoringly has not verified licensing or insurance for PuroClean of The Big Island, but the company lists these certifications: IICRC Certified, EPA Lead-Safe Certified, RIA Member. Ask them directly for proof of license and insurance before hiring.

What areas does PuroClean of The Big Island serve?

PuroClean of The Big Island serves Hilo, HI and the surrounding area.

How do I contact PuroClean of The Big Island?

Call (808) 460-4400, visit their website, or request a free quote through Restoringly using the form on this page.

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