PuroClean of Norman

I definitely recommend Puro Clean. They are fast and professional, and they go beyond satisfaction. When my water pipe busted inside the house, my floor was damaged, but they was able to save my walls, and get my house dry. They showed up on the same day my pipe busted, and not only that they also detect I had high volume of gas inside my house from a gas leak that I couldn’t smell at all, and save my life. If you want a company that will go beyond for you Puro Clean is the way to go.

Great people to work with! Stephanie was very communicative throughout as we were dealing with a burst pipe and water damage from that. Overall very pleasant to work with. Highly recommend!

Eventhough i didnt get to use services at PuroClean they did come out quickly to explain their services and what they offered. The owner was very knowledgeable and detailed oriented. Great communication and easy going.

I had the BEST experience today with Stephanie Jones! Back in 2023 through my insurance Co, PuroClean/Stephanie helped me with a water situation in my home and I still had her number in my phone. Now 2 years down the track, I have a possible mold situation with my air ducts and it occurred to me to reach out to her for a referral. Of course I knew she wouldn't remember who I was and wasn't even sure I'd get a response, but in less than an hour she was on it. Not only did she give me contact information, we went back and forth via text and she offered me guidance and input on things to consider! I am beyond grateful for her generous and kind extra effort in helping me out. She helped reduce some of my overwhelm by just being a nice and good person. Human kindness to pretty much a complete stranger... what a gift & a blessing! Thank you Stephanie! I will "sing" your praises and pay it forward! You made my day!😊

When a major water main in my home catastrophically failed, the resulting deluge rendered our closets, bathrooms, and flooring virtually uninhabitable. My insurance company’s initially recommended contractor not only failed to contain the damage but actually compounded it through missed deadlines and substandard workmanship. Desperate for a reliable partner, I turned to PuroClean—and from the moment Joe and his team arrived, it was clear we were in capable hands. Expertise and Professionalism Joe demonstrated exemplary project management from day one, conducting a thorough assessment, outlining a detailed remediation plan, and clearly communicating each phase of the work. His technicians arrived punctually, equipped with state-of-the-art moisture detection and drying equipment, and quickly established containment zones to prevent cross-contamination. Their meticulous approach to water extraction, structural drying, and mold prevention not only halted further damage but also safeguarded the integrity of my home’s framework. Attention to Detail and Quality of Work Throughout the restoration process, every member of the PuroClean team treated my property with the utmost respect. Carpets were carefully lifted and cleaned, drywall was precision-repaired, and custom millwork was restored to its original finish. Jose, in particular, went above and beyond, coordinating subcontractors for flooring replacement and ensuring that paint matches were perfect. Their commitment to excellence transformed what could have been a prolonged, stressful ordeal into a smooth, transparent process. Communication and Customer Care What set PuroClean apart was their dedication to customer care. Weekly progress reports, prompt responses to my many questions, and a genuine empathy for my family’s situation made us feel valued and supported. They even liaised directly with my insurance adjuster to streamline approvals, alleviating a tremendous administrative burden from my shoulders. Final Outcome and Recommendation Thanks to PuroClean’s unwavering professionalism and technical acumen, my home is now fully restored—beautiful, safe, and completely livable once more. I cannot overstate how grateful we are for their work. If you find yourself facing water damage or any related emergency, I wholeheartedly recommend PuroClean. Their team’s expertise, integrity, and compassionate service are unparalleled. If I could award them 100 stars, I would. — A profoundly grateful homeowner