Protechs Restoration Inc.

Has asbestos pipe lagging removed in my basement. They did a fantastic job! The estimator gave me a very detailed account of their process of removal and how they go about doing it safely. Pipe lagging is one of the most dangerous forms of asbestos and they were quick/safe! It seems asbestos removal is difficult to find locally, I live in OH about 25m+ away from Ft. Wayne. I recommend!

Protechs was hired to address water damage in my office. Protechs set up drying equipment on July 3, closed the door, and left the equipment running until Monday, July 7. The employee who placed the equipment placed a hot fan directly towards my office plants, and it ran with the door shut for four full days. When I returned to work, my plants were near death. I had to cut nearly two years' worth of growth from my pothos and cut my lily nearly down to its roots due to all leaves and blooms being burnt beyond recovery. My office was so hot the papers I left in drawers were curling from the heat. Out of concern for a fire hazard, my coworkers and I turned off the equipment and removed it from my office. When a Protechs employee arrived to collect the equipment, she did not apologize for the damage done and instead tried to complain to us about the equipment being moved. Was my office dry? Yes. Were my plants terribly damaged and my files almost on fire? Also yes. Edit: Protech had no direct contact with me. They were hired by my employer, and the drying devices were installed while I was out of the office. The papers that were curling from the heat were in a drawer about 12 inches from the drying device. The fan was pointed away from the drawer and directly at my plants. It's quite concerning that Protech staff did not take obvious, easy precautions to prevent a fire hazard. This could have been prevented if the staff asked an available employee to move the plant. The office would not have become hot enough to cause heat damage to my files had the staff also taken the simple measure of leaving the office door open. Instead, they shut a heating/drying kit in a 10x8 space with little ventilation and pointed a heater at a leafy pothos, which, when dry enough, would have become excellent tinder. I understand a company would generally not want to move items in offices and homes, but I would hope fire prevention takes precedence.

People make a business. Protechs staff was helpful, flexible and friendly at all levels. They were there for me immediately after the fire to the return of all possessions which were duly accounted for. They worked with the insurance companies which was confusing at times. They worked with me as I changed my mind after learning my choices. Protechs earned the 5 star rating in all areas. Thank you.

The people at Protechs in Fort Wayne were GREAT to work with! The were quick to respond and kept us up to date on everything that was being done. They dealt with the insurance company and made everything go smoothly. We will always recommend them.

An excellent job performed. Very professional and educational. I had gotten a number of other quotes, but this company, I felt, had integrity and carefully help me resolve our problem. Excellent!