Priority 1 Restoration Services Inc.

We had water damage and mold on a wall that shared the family room and garage. Let me say first and foremost, they are 100% for the customer. Caroline, Mike, Nick and their teams deal with it all. The insurance adjusters, the vendors and the customer's anxieties. They are the absolute best in the business I would not only use them again and again but would recommend them to anyone dealing with a mess. They were our advocate every step of the way. BRAVO PRIORITY ONE!

Woke up to water in the basement, total nightmare. Called Priority One and spoke with Mike who was SUPER helpful and got things moving right away. A couple hours later, the crew showed up and handled everything quickly removing the water and setting up all the drying equipment. Mike recommended a plumber (he was great- will use again) who was at the house right away with a new sump pump. They made a stressful morning way easier to deal with. Can’t recommend them enough if you ever need this kind of help- thank you !!

My mother's condo in Wilbraham was hit by lightening in June of 2024. Anthony from Priority 1 Restoration was there at the scene and ready to help. He and his company took such good care of us at a very difficult time. They handled disposing of the unsalvageable household items and they took great care in protecting and packaging up the items that were salvageable. They stored the contents of the condo until we were able to move in after the rebuild and they were very patient with us. Mike went above and beyond to assist us with the catastrophe that we were faced with. They cared for all of our belongings as if they were their own. They stored the items and cleaned the pieces that were covered in soot and mold. Mike's wife Cait, and even his daughter, were instrumental in restoring our belongings. We cannot thank them enough. If you ever need help, call them. They are honest, compassionate, and professional. Just what you want in a time of need. Thank you all for your help. You made a difference when we really needed it.

I can’t recommend this company enough. They restored the entire second floor of my home after a fire, and the quality of their work, communication, and professionalism was outstanding from start to finish. On a separate occasion, they came in after another company completely botched a water cleanup following a water main break. Not only did they fix the mistakes and properly handle the mitigation, but they also went above and beyond to help me navigate the mess that followed when the town refused to reimburse me for the damages. In both instances Michal Streit carefully inventoried and priced out all destroyed items. After the fire, they worked directly with the insurance companies, which took a huge weight off my shoulders. They were responsive, knowledgeable, and genuinely had my back during an incredibly stressful time. If you ever need mitigation or restoration work, this is the team you want in your corner.

I’ll just start off by saying that we did contact 3 other restoration companies and none of them felt right or made us feel comfortable about them being in our home during the cleaning process of a puff back, but Mike Streit made us feel like he would treat our home the same way he would treat his own home, he truly wanted to help us through this process, and he did, during the first phone call he stated that he’d be available to us 24/7 to answer any questions we had and he actually meant that and proved it during the whole entire process, we have three children and he was fantastic with interacting with them while still doing his job at making us feel comfortable and informing us of the severity of the soot in our home, he gave us an estimated finish date of December 5th, but got the job done much sooner than expected and we were able to move back in on November 27th, yes, Thanksgiving and my family and I have Mike and Priority1 to be thankful for that, our home is now clean and livable, just in time for the holidays, he made sure that the job was done right and to his standard as well as our liking, he also set up the entire duct cleaning process as well as worked with our HVAC contractor concerning our new furnace. I can say that there are not many people in this world that have the dedication that Mike has to their job and their customers without owning the place, not to mention he has a family of his own to take care of and make happy. Thank you, Mike and thank you Priority1 for restoring our entire home back to a clean environment to live in, you guys ROCK!!