5.0
84 Reviews
5.0
On Google
24/7
Availability
3
Services Offered

Company Facts

Address
3258 Ruckriegel Pkwy, Louisville, KY 40299
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 84 reviews across platforms.

Google Reviews
5.0
84 reviews
Yelp
No verified Yelp profile found
Better Business Bureau
No verified BBB profile found

Most Recent Reviews

Justin Harvill
Jun 11, 2026

I would highly recommend prime restoration. They stuck with me through thick and thin, even when the Insurance was acting crazy they fall for what was right and got my house together after three months. It is beautiful. I’m so excited that I chose prime if anybody has any doubts please feel free to respond to my message and I will let you know anything that you need to know. Miss Sharon is the best. I love her to death. I have made a friend and to the team thank you so much for all the long hours you put in and even when I made a punchlist, miss Sharon had whoever they’re the same day to take care of whatever I need it I will be passing prime restoration along to whoever may need them in the future

Karen and Kelly Horrell
Mar 23, 2026

We have only positive things to say about this restoration company. Right from our first call, their team was quick to respond, acted professionally, and truly cared about supporting us. They arrived fast, explained each step clearly, and managed everything with such expertise that we felt reassured. What impressed us most was how they went the extra mile ensuring every detail was handled well, keeping us in the loop, and assisting with the insurance process. Every person on their crew was polite, diligent, and treated our home with respect. It’s uncommon to find a business that delivers both top-notch workmanship and exceptional customer service. If you want a team that consistently exceeds expectations, this is the one to choose. We highly recommend them!

Kevin Richardson
Feb 10, 2026

Prime Restoration did an excellent job after an ice dam affected three levels of my home. From the very first call with Sharon, everything felt handled, she immediately sent Ryan, the project manager, out to assess the situation. The entire team was incredibly knowledgeable and took the time to explain every step of the process, which gave me a lot of peace of mind. Ryan, Sean, and Jose were absolutely the best, very professional, hardworking, and respectful of my home. I highly recommend Prime Restoration and I wouldn’t hesitate to use them again.

Josh Salmon
Feb 3, 2026

Prime was great to work with for restoration after a fire with water damage. Not knowing the process they were the first to show up and help walk me through the process. Very professional and quick to action. I will use again and would recommend to anyone in need.

Melissa Hall
Jan 30, 2026

I am so grateful to Prime for their rapid response to my water leak. I came home in the evening to find a broken/frozen pipe was flooding my downstairs. They had someone out first thing the next day to help minimize any damage. They patiently answered questions throughout the drying process (and there were a lot of questions so it would have tried the patience of a saint). They took the towels, sheets, and quilt I had used to try to soak up the water and washed and returned them. Workers arrived when promised and were polite. They respected my home by wearing plastic booties so as not to increase the mess the water had left. They finished today and everything seems well so that I can now begin the process of making repairs. Thanks, Guys! You are my heroes.

About Prime Restoration Water Fire Mold

Prime Restoration Water Fire Mold is a restoration company based in Louisville, Kentucky, located at 3258 Ruckriegel Parkway, Louisville, KY 40299. The firm focuses on water damage restoration, mold remediation, and fire damage restoration for homeowners and property managers in the local area. Available around the clock, the company operates 24 hours a day, seven days a week for emergency responses. With a 5.0 rating on Google from 84 reviews, Prime Restoration is recognized locally for responsive service and consistent customer satisfaction.

When water intrudes, local property owners often need immediate action to limit damage and prevent secondary issues. Prime Restoration’s water damage restoration work generally involves emergency assessment, water extraction, drying and dehumidification, and stabilization of affected areas to reduce the risk of further structural or material loss. The company’s emergency availability means crews can be dispatched at any hour, and many customers note quick response times and the use of drying equipment to bring conditions under control as part of the mitigation process.

Mold remediation is another core service, offered to address visible mold growth and underlying moisture problems that encourage microbial activity. For homeowners, remediation typically includes inspection and testing to identify affected areas, containment to prevent spore spread, removal of contaminated materials where necessary, and thorough cleaning and drying to limit recurrence. Customers often describe interactions with the team as professional and reassuring, highlighting clear explanations of steps taken during remediation and attention to detail during cleanup.

Fire damage restoration presents a range of challenges from soot and smoke residues to structural stabilization and odor control. Prime Restoration’s fire recovery efforts for local properties typically cover debris removal, cleaning of soot and smoke affected surfaces, deodorization, and coordination of repairs needed to make spaces safe and habitable again. The company helps guide property owners through restoration phases, explaining what to expect and keeping clients informed as work progresses.

Throughout water, mold, and fire projects, communication and project management are central to customer experience. Clients frequently report that the team explains each phase of work, manages logistics, and remains present through longer recoveries, including coordination where insurance involvement is necessary. This focus on steady communication and follow through helps reduce stress for property owners facing the disruption of emergency damage and prolonged repairs.

Prime Restoration Water Fire Mold aims to be a reliable local resource for comprehensive restoration needs in Louisville. With round the clock availability, an emphasis on practical mitigation and cleanup techniques, and a strong local reputation reflected in customer feedback, the company positions itself to assist homeowners and property managers who need timely and thorough restoration services.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

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Frequently Asked Questions

What services does Prime Restoration Water Fire Mold offer?

Prime Restoration Water Fire Mold offers water damage restoration, mold remediation, fire damage restoration in the Louisville, KY area.

Does Prime Restoration Water Fire Mold offer 24/7 emergency service?

Yes. Prime Restoration Water Fire Mold is available 24 hours a day, 7 days a week for emergency response.

How is Prime Restoration Water Fire Mold rated by customers?

Prime Restoration Water Fire Mold holds 5.0/5 on Google from 84 reviews.

Is Prime Restoration Water Fire Mold licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for Prime Restoration Water Fire Mold. Ask them directly for proof before hiring.

What areas does Prime Restoration Water Fire Mold serve?

Prime Restoration Water Fire Mold serves Louisville, KY and the surrounding area, operating from 3258 Ruckriegel Pkwy, Louisville, KY 40299.

How do I contact Prime Restoration Water Fire Mold?

Call (502) 727-4121, visit their website, or request a free quote through Restoringly using the form on this page.

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