5.0
84 Reviews
5.0
On Google
24/7
Availability
3
Services Offered

Company Facts

City
Louisville, KY
Address
3258 Ruckriegel Pkwy, Louisville, KY 40299
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 5.0/5 from 84 reviews across platforms.

Google Reviews
5.0
84 reviews
Yelp
No verified Yelp profile found
Better Business Bureau
No verified BBB profile found

What customers mention most

From the 50 most recent Google reviews
Experience
Fast response18Professional staff15Clear communication15Respectful and courteous10Knowledgeable staff8Thorough work7Fair pricing6Helped with insurance6
Services mentioned
Water damage cleanup22Fire and smoke restoration5Drying equipment setup4Drywall and floor removal4Carpet cleaning3Contents cleaning and restoration3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Brian Newton
Jul 30, 2026

The roof caught fire on our 15 year-old log cabin. The roof had to be replaced. The inside of the building smelled of smoke and was pretty filthy from putting the fire out and cleaning out the burn or water damage material. Primary Restoration Not only got rid of all the outer, but clean the entire inside of the cabin for a reasonable cost. I was amazed that it looked like new again!

Luke Dilling
Jun 17, 2026

They do great work!

Tater Tot
Jun 11, 2026

Found this company on the web through Google search. Contacted based on review rating. They did not disappoint. Very timely, professional and quality work. I would use them again.

Justin Harvill
Jun 11, 2026

I would highly recommend prime restoration. They stuck with me through thick and thin, even when the Insurance was acting crazy they fall for what was right and got my house together after three months. It is beautiful. I’m so excited that I chose prime if anybody has any doubts please feel free to respond to my message and I will let you know anything that you need to know. Miss Sharon is the best. I love her to death. I have made a friend and to the team thank you so much for all the long hours you put in and even when I made a punchlist, miss Sharon had whoever they’re the same day to take care of whatever I need it I will be passing prime restoration along to whoever may need them in the future

Kerri Vaughn
May 19, 2026

Great company, trustworthy and respectful!

About Prime Restoration Water Fire Mold

Prime Restoration Water Fire Mold is a restoration company based in Louisville, Kentucky, located at 3258 Ruckriegel Parkway, Louisville, KY 40299. The firm focuses on water damage restoration, mold remediation, and fire damage restoration for homeowners and property managers in the local area. Available around the clock, the company operates 24 hours a day, seven days a week for emergency responses. With a 5.0 rating on Google from 84 reviews, Prime Restoration is recognized locally for responsive service and consistent customer satisfaction.

When water intrudes, local property owners often need immediate action to limit damage and prevent secondary issues. Prime Restoration’s water damage restoration work generally involves emergency assessment, water extraction, drying and dehumidification, and stabilization of affected areas to reduce the risk of further structural or material loss. The company’s emergency availability means crews can be dispatched at any hour, and many customers note quick response times and the use of drying equipment to bring conditions under control as part of the mitigation process.

Mold remediation is another core service, offered to address visible mold growth and underlying moisture problems that encourage microbial activity. For homeowners, remediation typically includes inspection and testing to identify affected areas, containment to prevent spore spread, removal of contaminated materials where necessary, and thorough cleaning and drying to limit recurrence. Customers often describe interactions with the team as professional and reassuring, highlighting clear explanations of steps taken during remediation and attention to detail during cleanup.

Fire damage restoration presents a range of challenges from soot and smoke residues to structural stabilization and odor control. Prime Restoration’s fire recovery efforts for local properties typically cover debris removal, cleaning of soot and smoke affected surfaces, deodorization, and coordination of repairs needed to make spaces safe and habitable again. The company helps guide property owners through restoration phases, explaining what to expect and keeping clients informed as work progresses.

Throughout water, mold, and fire projects, communication and project management are central to customer experience. Clients frequently report that the team explains each phase of work, manages logistics, and remains present through longer recoveries, including coordination where insurance involvement is necessary. This focus on steady communication and follow through helps reduce stress for property owners facing the disruption of emergency damage and prolonged repairs.

Prime Restoration Water Fire Mold aims to be a reliable local resource for comprehensive restoration needs in Louisville. With round the clock availability, an emphasis on practical mitigation and cleanup techniques, and a strong local reputation reflected in customer feedback, the company positions itself to assist homeowners and property managers who need timely and thorough restoration services.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

Prime Restoration Water Fire Mold photoPrime Restoration Water Fire Mold photoPrime Restoration Water Fire Mold photoPrime Restoration Water Fire Mold photoPrime Restoration Water Fire Mold photoPrime Restoration Water Fire Mold photo

Frequently Asked Questions

What services does Prime Restoration Water Fire Mold offer?

Prime Restoration Water Fire Mold offers water damage restoration, mold remediation, fire damage restoration in the Louisville, KY area.

Does Prime Restoration Water Fire Mold offer 24/7 emergency service?

Yes. Prime Restoration Water Fire Mold is available 24 hours a day, 7 days a week for emergency response.

How is Prime Restoration Water Fire Mold rated by customers?

Prime Restoration Water Fire Mold holds 5.0/5 on Google from 84 reviews.

Is Prime Restoration Water Fire Mold licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for Prime Restoration Water Fire Mold. Ask them directly for proof before hiring.

What areas does Prime Restoration Water Fire Mold serve?

Prime Restoration Water Fire Mold serves Louisville, KY and the surrounding area, operating from 3258 Ruckriegel Pkwy, Louisville, KY 40299.

How do I contact Prime Restoration Water Fire Mold?

Call (502) 727-4121, visit their website, or request a free quote through Restoringly using the form on this page.

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