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Reviews Across the Web
Aggregated rating of 4.9/5 from 109 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
I want to be fair so I will start with what they did well. They are good at working with insurance companies, securing funds, and getting you into relocation. That part of the process was handled. Everything after that is where it falls apart. Our insurance claim was nearly $90,000. Two years later I am still dealing with the consequences of their repair work. They installed trim throughout my entire home and never caulked any of it. I only discovered this because I spotted a roach traveling through the gap between the trim and the wall. Before they touched my home, this was not an issue. They created the entry points and left them open. Caulking is not expensive. It is not complicated. It was simply not done. They never sealed the tub after their work. That led to an ant problem. They removed an outlet during repairs and never restored it. The bathroom was not covered by insurance and was excluded from the work entirely. We are still dealing with those issues today. The flooring they installed has shifted significantly. I am now going to have to pay out of pocket to have their work properly finished. What makes this worse is that I personally recommended this company to my mother when she had a water damage situation. Here is what happened to her. They over mitigated her home to the point where her insurance refused to pay for repairs. They unplugged her refrigerator and destroyed it with no offer to replace it. My mother ultimately had to sell her house because of the substandard work they did. Two households. The same pattern. If you need someone to talk to your insurance company, they can do that. If you are trusting them to actually restore your home, please consider this a warning and do your research first.
They were very prompt in answering my call and coming to see what the damage was they were active and seeing that it was done right away they made phone calls to other subcontractors and have been very speedy and great service. Wonderful to work with.
Miranda is awesome to work with, always available for any concerns I have 24/7. The timelines, and cleanliness Pinnacle is the best!
When we had a major water leak, Pinnacle's 24/7 emergency response was a lifesaver. True to their word, their team was on-site in under 45 minutes and immediately took control of the situation, which was a huge relief. Their technicians were professional, thorough, and handled everything directly with our insurance company, restoring our peace of mind. For anyone facing water damage, Pinnacle operates with the speed and expertise you need. Highly recommend.
I used Pinnacle to help take care of my Aunts house for restoration work and a mold inspection. The team was very professional and informative both in their process and the team. I really appreciated their attention to detail and overall value of the work they provided. Would recommend them and use them again if the time comes.
About Pinnacle Restoration
Pinnacle Restoration is a local restoration firm based in North Las Vegas, operating from 5000 E Washington Ave, Las Vegas, NV 89110. The company offers rapid solutions for water, fire and mold damage in homes and businesses, focusing on practical, customer-centered response when property owners face unexpected losses. Known in the community for a consistent approach to emergency work, Pinnacle Restoration combines on-site problem solving with clear communication to help clients through disruption and recovery.
Water damage restoration is a core service. For homeowners and business proprietors, this typically begins with an initial assessment to determine the extent of intrusion, followed by water removal, drying, and mitigation work intended to limit further damage. Pinnacle’s teams address saturated materials, help stabilize affected areas, and take steps that reduce the risk of secondary problems. Restoration work may include repairing or prepping areas for reconstruction so that properties can be returned to normal use as efficiently as possible.
Fire damage restoration services help property owners recover after flames, heat, smoke or soot have affected their space. Work in this area generally involves evaluating structural and cosmetic impacts, cleaning and deodorizing affected areas, and coordinating the stabilization of damaged materials. Pinnacle’s approach is aimed at restoring habitability and minimizing disruption to daily life while addressing both visible damage and hidden concerns like smoke penetration or residues that can affect indoor environments.
Mold remediation is provided for situations where microbial growth is identified or suspected. Typical steps include assessing affected areas, containing and removing contaminated materials when necessary, drying and treating spaces to limit regrowth, and advising on moisture control and prevention strategies. For many local property owners, timely mold work reduces health anxieties and helps protect the value and integrity of their buildings.
Pinnacle Restoration emphasizes availability and rapid response. The company is available 24 hours a day, seven days a week for emergencies, with business hours listed as open 24 hours every day. Customer accounts and online reviews reflect a pattern of fast, attentive responses and crews that prioritize respect for the home or business they are working in. Clients comment on thoroughness, clear communication throughout the process, and an ability to make stressful situations feel more manageable.
Reputation in the community is reflected in a strong Google rating of 4.9 based on 109 reviews. Reviewers consistently note professionalism, attention to detail, and caring interactions from the crew. For property owners in North Las Vegas and surrounding areas seeking restoration after water, fire or mold incidents, Pinnacle Restoration presents itself as a reachable, responsive option committed to practical recovery and thoughtful customer service.
Services Offered
Credentials & Certifications
- State Licensed
- Fully Insured
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Carpet Cleaning TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos
Frequently Asked Questions
What services does Pinnacle Restoration offer?
Pinnacle Restoration offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the North Las Vegas, NV area.
Does Pinnacle Restoration offer 24/7 emergency service?
Yes. Pinnacle Restoration is available 24 hours a day, 7 days a week for emergency response.
How is Pinnacle Restoration rated by customers?
Pinnacle Restoration holds 4.9/5 on Google from 109 reviews, 4.3/5 on Yelp, a A grade from the Better Business Bureau.
Is Pinnacle Restoration licensed and insured?
Pinnacle Restoration states on its website that it is state licensed and insured. It also lists these certifications: IICRC Certified.
What areas does Pinnacle Restoration serve?
Pinnacle Restoration serves North Las Vegas, NV and the surrounding area, operating from 5000 E Washington Ave, Las Vegas, NV 89110.
How do I contact Pinnacle Restoration?
Call (702) 213-5972, visit their website, or request a free quote through Restoringly using the form on this page.
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