Phoenix Restoration Services of OKC

A neighbor had recommended this company to us to demo our shower that had water damage. I called them and they sent someone out to assess within the same day. He was on time, informative, and seemed eager to get the job done within the week. A couple of days later he stopped responding to my texts. I called a couple of times, no answer and no call back. Five days later, he texted me saying he will give me a call later in the afternoon. No call. Completely ghosted me. How would I ever trust working with someone who has not even started the job yet and is already difficult to reach? I ended up going with a General contractor who has been amazing. Will never work with a Restoration company like this again.

I truly appreciate Kelly’s hard work, dedication, and professionalism throughout our project. While we encountered a few misunderstandings along the way, he was always responsive, willing to listen, and committed to making things right. His communication and follow-through gave us confidence that our concerns would be addressed. Even three months after the project was completed, I had a few warranty items that needed attention. Kelly personally came out to inspect everything, addressed my concerns, and promptly scheduled the necessary repairs. That level of customer service and standing behind his work speaks volumes. Overall, it was a pleasure working with Kelly, and I truly appreciate the positive outcome we achieved together. I highly recommend him to anyone looking for a general contractor who stands behind his work and takes care of his customers.

I cannot say enough great things about this restoration company! From the very first phone call, their team was professional, prompt, and incredibly reassuring during a very stressful situation. They showed up quickly, assessed the damage thoroughly, and walked me through every step so I always knew what was happening. Their crew worked efficiently and treated my home with so much care — you can tell they truly take pride in what they do. The quality of their work was amazing, and they went above and beyond to make sure everything was completely restored and safe. Communication was excellent the entire time, pricing was straightforward, and the customer service was outstanding. If you ever need restoration services, this is the company you want in your corner. Highly recommended!

They will only take advantage of you especially if you are elderly. They ripped off my recently deceased father. Refuse to finish the job or fix the electrical issue in the house. They refuse to provide the roofer information. They messed up on his roof cutting the shingles too short, causing water to pour in from the fireplace. They also lied about the insurance company denying the joists being replaced so there is a valley in the roof still to this day. Totally missed the literal holes in the back part of the roof. Harassed my father at the skilled nursing facility he was at telling him he had to choose from the thinnest cheapest linoleum I've ever seen. The locks they installed on the doors barely worked with a key. The metal on the lock was so flimsy I could bend it with one hand. They left a mess through out the inside and outside of the house. They wouldn't order the tile that we selected. They tried installing a matte white tile and lied saying that my father selected it. Then admitted to their lies. I recorded every conversation I had with Ben. The number one crook. You want proof please reach out to me and I will gladly provide hundreds of pictures and video of the absolute wreck they left of my father's house. Every single hole cut for the wall plug in was cut too big, the toilet leaks, the LED light in the upstairs bathroom popped when turned on, the smoke detectors continue to beep and nothing has been fixed after they rewired the whole house, water was pouring in above the fireplace and Ben set there looking me in the eye claiming it was from the cap of the chimney when it was bc they cut the shingles too short. Trust me, this company will be reported to the attorney general and I will never recommend these thieves to anyone. Please see the photos of their work. My only hope is that NO ONE EVER DOES BUSINESS WITH THESE CROOKS EVER AGAIN!

Very responsive, attentive to detail.