Paul Davis Restoration of Greater Rochester

I am blessed to have met them in my timeof need.paul davis is great.they always have time for questions,always return call.i would recommend them to anyone.thank you for the work you are doing for me.

We are still in the middle of the process, but from the start everyone has been great. Communication has been on point.

We had a tree fall on our home last May, and Tom Rapp actively pursued us for this job. Unfortunately, our first project manager was extremely difficult to work with and caused significant delays, holding up the project for months. The project was then handed off to a new manager just before winter, which created additional challenges. We were never made aware that every aspect of the job would be handled by subcontractors rather than Paul Davis directly. The subcontractors left our property in unacceptable condition, with debris and trash scattered across our lawn and driveway. No magnetic sweep was done, and we continue to find nails throughout the property. Old gutters that were removed are still sitting in our yard, along with shingles and siding debris. Work was only performed sporadically, often limited to weekends, and the contractors did not show up consistently. As a result, what should have been a straightforward project was unnecessarily extended by several months. This has been, without question, the worst experience we have ever had as homeowners. We feel misled and that the quality of service we received does not reflect what we paid for. I find it impossible to believe this company legitimately maintains a 4.9-star rating. My experience was nowhere close to that. We overpaid for a poor-quality job that took almost a year to finish. The work, communication, and overall service fell far below expectations. If I could give less than one star, I would.

I worked with Chris specifically and when I tell you this man is as honest as they come. Lord have mercy, he brought me so much peace of mind. I had a structural engineer and a home inspector telling me my attic has endured a fire. Thanks to Chris’: expertise he was able to prove that there wasn’t a fire and what had actually happened is that in the past water has came into the attic which created the discoloration of the wood. He also showed me pictures of actual attics on fire and with that alone I was in shock of the major difference. Instead of piggy backing on the reports and trying to sell me a new attic fixture, he told me the truth. So for that I am grateful because Lord knows how the economy is nowadays. Thanks again Chris!

We just returned to our home from a devastating fire that occurred one year ago .Paul Davis was there from the beginning to board up our house to keep the content safe. I can’t say enough about Rachel Maxon, who was the project manager in charge of restoring the structure of our home. She was in constant contact with me and made things easier for me every step of the way .Due to the extensive knowledge she has with regards to all aspects of the rebuild , she was able to answer my questions immediately and any concerns that I had were dealt with promptly. Rachel’s support and encouragement helped alleviate the stress that i was experiencing with the loss of our home and everything else that went along with it. I feel very fortunate that she was in the position to supervise and manage our rebuild.