4.9
206 Reviews
4.9
On Google
24/7
Availability
1
Services Offered

Company Facts

City
Virginia Beach, VA
Address
241 Southgate Ave, Virginia Beach, VA 23462
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 206 reviews across platforms.

What customers mention most

From the 50 most recent Google reviews
Experience
fast response23professional team22clear communication20detailed assessment12thorough cleanup11helps with insurance11coordinates with plumbers10accommodating schedule6
Services mentioned
water damage mitigation31damage assessment12cleaning and sanitizing11drying and dehumidifying9restoration and repairs9mold remediation8demolition and tear-out3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Papa Seck
Aug 5, 2026

Second time I am using Neptunes! They are the best. Quality of work, communication, ease to work with, very professional, very friendly. The owners are involved, always available if I have questions, and always present when you need them. They will leave your house fresh with equipment that make you feel safe about whatever situation is going on. I highly recommend this company if you have any issues in your home. Again second time using Neptunes and 100% satisfaction. THANK YOU KEVIN, STEVE, THOMAS AND THE WHOLE TEAM AT NEPTUNES

Matthew Marscheider
Jul 19, 2026

Neptune restoration was recommended to me by the plumbing company when my kitchen flooded. They responded quickly, were honest about the scope of work and possible outcomes. They kept me informed of progress, communicated with me regularly, and worked with my insurance company. 10/10 would recommend

Lance Cackowski
Jul 6, 2026

Neptune restoration completed water mitigation damage work at my home recently and far exceeded any expectations I had. I would refer any family member or friend to them without hesitation. They brought clarity and calm to an unfortunate and stressful situation as a homeowner. Neptune was detailed, responsive, and extremely easy to work with throughout the insurance claim process. It is clear they take pride in their work and enjoy helping people.

Vontreese Huggins
Jun 26, 2026

The entire crew was very professional, were willing to be accommodating and work with my busy schedule. Ten out ten recommended this company if you ever need restoration work in your home!

James Frenzer
Jun 16, 2026

The service we received was fantastic! The technicians are friendly, professional, and very thorough. They ensured we understood the whole process including how they charge for their services. They have a variety of equipment and fans to ensure proper drying after a severe water leak in our ceilings and walls. The technicians thoroughly cleaned up each time before leaving our home. We used them twice this year and highly recommend them.

About Neptune Restoration

Neptune Restoration is a water damage restoration company based in Virginia Beach, located at 241 Southgate Ave, Virginia Beach, VA 23462. The business focuses on helping local property owners recover from the effects of water intrusion, whether caused by storms, plumbing failures, or other sources. With a Google rating of 4.9 from 206 reviews, Neptune Restoration is recognized by its customers for reliable workmanship and consistent results.

The company is available 24 hours a day, seven days a week for emergencies. Their business hours are listed as open 24 hours each day, which allows property owners to reach them at any time when an urgent situation arises. This around the clock availability is intended to provide prompt attention when immediate action is needed to limit damage and begin the recovery process.

Neptune Restoration’s water damage work typically begins with a thorough assessment of the affected areas. This includes identifying the source and extent of water intrusion and determining the best mitigation steps to prevent further harm. Primary mitigation steps often involve water extraction and removal of standing water, along with measures to protect unaffected areas. These initial actions are aimed at stabilizing the property quickly to reduce the scope of later repairs.

Following mitigation, the company focuses on drying and dehumidification to remove residual moisture from structural materials and contents. Using industry standard drying principles, professionals monitor progress and adjust equipment placement and airflow to reach drying goals. Addressing moisture promptly helps reduce the risk of secondary problems, such as mold growth, and supports a smoother path toward restoration for floors, walls, and ceilings.

Neptune Restoration also assists local property owners with content handling and cleanup associated with water damage events. This can include removing damaged materials that cannot be restored and cleaning salvageable items according to standard practices. The company works with homeowners, landlords, and local businesses to explain the steps involved in recovery and to carry out necessary work in a manner that respects the property and personal belongings.

Customers in Virginia Beach who need water damage restoration can turn to Neptune Restoration’s Virginia Beach location for emergency response and recovery services. The company’s high Google rating and the volume of reviews reflect a strong local presence and a track record of returning properties to functional condition. For urgent water damage issues, Neptune Restoration maintains 24/7 availability to begin mitigation and restoration when it matters most.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly
  • IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
  • IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
  • IICRC: Applied Structural Drying TechnicianVerified 2026-08-05
  • IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
  • IICRC CertifiedSelf-reported, not verified by Restoringly

Photos

Neptune Restoration photo

Frequently Asked Questions

What services does Neptune Restoration offer?

Neptune Restoration offers water damage restoration in the Virginia Beach, VA area.

Does Neptune Restoration offer 24/7 emergency service?

Yes. Neptune Restoration is available 24 hours a day, 7 days a week for emergency response.

How is Neptune Restoration rated by customers?

Neptune Restoration holds 4.9/5 on Google from 206 reviews, 3.7/5 on Yelp, a A+ grade from the Better Business Bureau.

Is Neptune Restoration licensed and insured?

Restoringly has not verified licensing or insurance for Neptune Restoration, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.

What areas does Neptune Restoration serve?

Neptune Restoration serves Virginia Beach, VA and the surrounding area, operating from 241 Southgate Ave, Virginia Beach, VA 23462.

How do I contact Neptune Restoration?

Call (757) 227-2970, visit their website, or request a free quote through Restoringly using the form on this page.

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