4.9
114 Reviews
4.9
On Google
24/7
Availability
4
Services Offered

Company Facts

City
Rochester, NY
Address
1184 Emerson St Ste 2, Rochester, NY 14606
Website
hqrdry.com
Business Hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews Across the Web

Aggregated rating of 4.9/5 from 114 reviews across platforms.

What customers mention most

From the 50 most recent Google reviews
Experience
Professional team17Fast response16Clear communication10Went above and beyond8Friendly staff7Efficient work7Fair pricing5Helped with insurance4
Services mentioned
Water damage restoration15Emergency response10Restoration and repairs9Basement flood cleanup7Drying equipment provided4Sewage cleanup3Opened walls and floors3Follow-up visits3

Counts show how many recent reviews mention each item. Aggregated from real customer reviews only.

Most Recent Reviews

Greg Horn
Apr 3, 2026

The crew showed up the same day I called, did a great job. In addition they left equipment here to make sure everything dries out. Couldn't ask for more!

linda merisola
Mar 21, 2026

High Quality Restoration is TOP NOTCH in professionalism, work ethic and pricing! ALL areas are amazing!!! So impressed with how THOROUGH restoration was on paper and photos to hand in to our HOA. It was an amazing detailed document. Finished work was immaculate. Highly recommend this company ....you will NOT be disappointed!

Megan Inglese
Mar 5, 2026

Extremely professional and treated my situation as a top priority. Everything needed was taken care of without any assistance from me. I would and will recommend them any chance I get.

John H
Dec 9, 2025

HQR did a fine job on a small project. Their price was competitive and fair. I recommend them.

Gino Prestigiacomo
Nov 26, 2025

We have worked with Ron through the years and we have also referred customers to Ron and it’s always have a positive experience. Responsive, reliable and highly recommend.

About High Quality Restoration

High Quality Restoration is a locally owned restoration company based in Rochester, New York, with an office at 1184 Emerson St Ste 2, Rochester, NY 14606. The firm specializes in water damage restoration, mold remediation, and fire damage restoration, and it advertises support for insurance claims. Known for being available around the clock, High Quality Restoration maintains 24 hour emergency service every day of the week, so local property owners have a single point of contact when unexpected damage occurs.

When handling water damage restoration, High Quality Restoration focuses on fast, methodical response and damage control. Water incidents often require immediate action to extract standing water, dry building materials, and limit secondary damage such as mold growth or structural deterioration. For homeowners and business owners, the process typically includes assessment of affected areas, containment to protect unaffected spaces, removal of excess moisture, and monitoring until appropriate dryness is achieved. High Quality Restoration positions itself to move quickly on these steps to reduce long term disruption to properties.

Mold remediation is another core service, addressing visible mold growth and situations where spores present a concern for indoor air quality. Mold work generally calls for careful containment, removal of contaminated materials where necessary, and cleaning or treatment of surfaces to reduce the chance of recurrence. High Quality Restoration provides remediation services with attention to isolating affected areas, documenting conditions, and communicating the steps needed to restore a safe and comfortable environment for occupants.

Fire damage restoration presents a different set of challenges, from structural damage to smoke odor and soot residue. The company offers restoration services aimed at stabilizing properties after fire events, cleaning or removing soot and smoke residues, and supporting salvage and recovery of personal property when possible. Property owners can expect work that addresses both the visible damage and the less obvious issues that follow a fire, such as lingering odors and water damage from firefighting efforts.

High Quality Restoration also emphasizes assistance with insurance claims as part of its service offering. Working through an insurance claim after a damaging event can be complex, and the company supports clients by documenting damage, producing estimates, and communicating with insurers when requested by the property owner. This support is intended to help homeowners and business operators navigate claim processes while restoration work proceeds.

With a Google rating of 4.9 from 114 reviews, High Quality Restoration has earned consistently positive feedback from customers in the Rochester area. Reviewers commonly highlight the companys responsiveness in emergencies and its clear communication during recovery projects. As a local business available 24 hours a day, seven days a week, High Quality Restoration aims to provide steady, professional service that helps property owners recover from water, mold, and fire incidents with as little added stress as possible.

Services Offered

Water Damage Restoration
Extraction, drying, and repair.
Fire Damage Restoration
Structural repair and cleanup.
Smoke Odor Removal
Deep cleaning and deodorization.
Mold Remediation
Safe removal and prevention.

Credentials & Certifications

  • State LicensedNot verified by Restoringly
  • Fully InsuredNot verified by Restoringly

IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.

We have not yet verified licensing or insurance for this company. Ask them directly for proof of license and insurance before hiring.

Photos

High Quality Restoration photo

Frequently Asked Questions

What services does High Quality Restoration offer?

High Quality Restoration offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Rochester, NY area.

Does High Quality Restoration offer 24/7 emergency service?

Yes. High Quality Restoration is available 24 hours a day, 7 days a week for emergency response.

How is High Quality Restoration rated by customers?

High Quality Restoration holds 4.9/5 on Google from 114 reviews, 3.0/5 on Yelp.

Is High Quality Restoration licensed and insured?

Restoringly has not yet verified licensing, insurance, or certifications for High Quality Restoration. Ask them directly for proof before hiring.

What areas does High Quality Restoration serve?

High Quality Restoration serves Rochester, NY and the surrounding area, operating from 1184 Emerson St Ste 2, Rochester, NY 14606.

How do I contact High Quality Restoration?

Call (585) 694-9939, visit their website, or request a free quote through Restoringly using the form on this page.

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