Company Facts
Reviews Across the Web
Aggregated rating of 4.9/5 from 49 reviews across platforms.
Most Recent Reviews
I was so impressed with the professionalism restoring my office building back after a roof leak. Tony Mills was extremely knowledgeable about the damage that accrued and his project manager Donnell stayed for the entirety of a two week period making sure the rebuild was up to my expectations.
Donnell and his crew showed up on site at the appointment time & worked quickly to replace cracked & broken windows in my office. They were finished in about 45 minutes and cleaned up behind themselves well. Donnell’s customer service is top notch!
Donnell is great! Any questions I have, he answers in a timely manner. He always makes sure I’m satisfied with every job he oversees before he leaves. I truly appreciate his professionalism, communication, and dedication to making sure everything is done right.
The company did an excellent job restoring my home after my gas logs malfunctioned, causing soot damage throughout the house. I could not have asked for a better experience during the restoration process. Everyone who worked there was professional, courteous, and very helpful. My only disappointment was with the warranty service. I had a one-year warranty, and before it expired, I called several times and left messages, but never received a return call. I was very disappointed with the lack of response regarding the warranty issue. Overall, the restoration work was outstanding; however, the follow-up customer service for warranty support could be improved. I would have given them a 5-star rating, but the warranty response fell short.
Sammy and Tristan are very hard workers! They came into my home, put the equipment in place, and taped the running cords and lines down so that I don't trip and fall. I appreciate their throughness and how professional they were!
About Guarantee Restoration Services
Guarantee Restoration Services is a restoration company serving the Jackson, Mississippi area, with a physical location at 191 Country Pl Pkwy, Pearl, MS 39208. The firm focuses on helping property owners recover from sudden, damaging events. Its core offerings center on water damage restoration and fire damage restoration, and the business is available around the clock for emergency response. The company’s Google rating stands at 4.9 based on 49 reviews, reflecting consistent positive feedback from clients.
As a provider of water damage restoration, Guarantee Restoration Services responds to incidents ranging from burst pipes and roof leaks to appliance failures and storm-related intrusion. For local homeowners and business owners, water damage work generally begins with a rapid assessment to determine the extent of standing water and moisture migration. That is typically followed by water extraction, controlled drying and dehumidification, and efforts to protect or salvage building materials and personal belongings. The goal is to limit secondary damage such as mold growth and structural deterioration while restoring affected spaces to a safe, dry condition.
Fire damage restoration services at Guarantee Restoration Services address the consequences of smoke, soot, and heat exposure. Restoration generally involves an initial evaluation of structural and cosmetic damage, stabilization of the property where needed, and comprehensive cleaning to remove soot and lingering smoke residue. Odor mitigation and contents cleaning are commonly part of the process, as is coordination with contractors for any necessary repair or rebuilding work. The emphasis is on returning the property to a usable, clean state while minimizing disruption to occupants and operations.
Customers who have shared their experiences emphasize responsiveness, clear communication, and professionalism during emergency calls and restoration projects. Reviewers frequently note prompt arrival for inspections and mitigation, thorough clean up after work is completed, and ongoing updates through the process. Several reviews describe constructive interactions with insurance representatives, indicating the company often works alongside adjusters to help resolve claims-related questions. At the same time, a small number of customers mentioned issues with warranty follow-up, which underscores the importance of clear communication during post-restoration care.
Operating 24 hours a day, seven days a week, Guarantee Restoration Services positions itself as an emergency resource for property owners facing water or fire damage at any hour. For residents and businesses in the Jackson metropolitan area, the company presents a local option focused on rapid mitigation, thorough cleaning, and coordinated restoration efforts. The firm aims to reduce the stress and disruption that come with property damage through timely response and attention to the practical needs of recovery.
Guarantee Restoration Services combines on-the-ground emergency availability with core restoration services tailored to water and fire incidents. By concentrating on quick mitigation, structured restoration steps, and client communication, the company works to help property owners move from crisis toward recovery. Those who need immediate assistance are reminded that the business operates continuously, reflecting a readiness to respond whenever damage occurs.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC CertifiedSelf-reported, not verified by Restoringly
IICRC certification: Not verified. We could not confirm this company in the official IICRC registry.
Photos
Frequently Asked Questions
What services does Guarantee Restoration Services offer?
Guarantee Restoration Services offers water damage restoration, fire damage restoration, mold remediation, smoke damage removal in the Jackson, MS area.
Does Guarantee Restoration Services offer 24/7 emergency service?
Yes. Guarantee Restoration Services is available 24 hours a day, 7 days a week for emergency response.
How is Guarantee Restoration Services rated by customers?
Guarantee Restoration Services holds 4.9/5 on Google from 49 reviews.
Is Guarantee Restoration Services licensed and insured?
Restoringly has not verified licensing or insurance for Guarantee Restoration Services, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does Guarantee Restoration Services serve?
Guarantee Restoration Services serves Jackson, MS and the surrounding area, operating from 191 Country Pl Pkwy, Pearl, MS 39208.
How do I contact Guarantee Restoration Services?
Call (601) 691-8660, visit their website, or request a free quote through Restoringly using the form on this page.
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