Five Stars Restoration

Five Stars Restoration did an outstanding job repairing drywall and siding at my home. Raul arrived 15 minutes early, clearly explained the repair process and timeline, and delivered truly meticulous workmanship. He repaired the damage, sanded, and painted with precision, then returned after the paint cured to make sure everything looked perfect. He cleaned thoroughly and confirmed I was fully satisfied. The quality of work was next‑level, and the price was very reasonable. Highly recommend.

We had great experience with this company. The end to end process was very fast and timely with great quality. One example was when we requested them to urgently rebuild our second floor because we were getting washer delivery on a date. Gani the owner obliged and swiftly deployed his men and rebuild second floor within the washer delivery time. Second example was their painter guy obliged and painted the entire first floor ceiling instead of just patching the water spots.

Edit: the response is a lie, we did in fact have a detailed conversation with the owner about the damages. Do not trust the other reviews for this company. I strongly recommend not hiring Five Stars Restoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace—especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options—neither matching our original floors—and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we’ve had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

If you need a Restoration or Renovation contractor, Five Stars Restoration is the best to call in the RVA area. They provided me a quote to renovate my kitchen and the quote was significantly better than the big name contractors in Richmond. Gani and Neil were great and ensuring the project was going to be completed within a time frame while also being transparent if there any holdbacks. They also would provide their own expert advice (not to upsell more things but geninuelly cared for you as the homeowner) if they felt something should be fixed or changed. I look forward to working with Gani and his team again. Thank you for making our dream kitchen come to life and within our budget.

Gani and his team were incredible. We had significant water damage in our finished basement and felt hopeless. Five Star Restoration made it look as good as new. They were efficient, cleaned up after themselves, and were reasonably priced. Would 10/10 recommend.