First Response Restoration

I had lived in my house with relatively no issues until Dec 13, 2025. That night, while I was out, the water filter in my refrigerator broke pouring a steady stream of water into the refrigerator and out onto the floor in my kitchen, living room, hallway, closets, bathroom and office...basically nearly my entire home. I saw this was not going to be something I could repair....my floors were hooved up and sunken in in places....so I called my insurance agent. They told me to call someone and recommended 1st Response. I called afterhours and Steve came out the next morning. He quickly assessed the severity of the damage and called in a crew. I was overwhelmed and went out on my sunporch and let them do what needed to be done. Within a few hours they had packed up the contents of my kitchen, living room & closets and my appliances, lower kitchen cabinets and living room furniture to be put in storage and started "chasing the water damage" by ripping up flooring. They brought in heaters, blowers & dehumidifiers to dry up water abd putting down a microbial solution to stop any mold from growing. They tested for asbestos in the flooring and scheduled remediation for that. They worked with my insurance adjuster to ensure the very best outcome for me. When the reconstruction started they were considerate of my schedule and communicated well. The work they have done is incredible. They treated my house like their own in making sure nothing was left undone. In many ways my house is in better shape than it was before the water damage. Just when I thought it couldn't get any better they proved me wrong. They brought back all my cabinets, countertops, appliances, living room furniture and box after box of contents. They cleaned my house, hooked up appliances, placed my furniture where I wanted it, unpacked all the boxes and put things back into cabinets & closets. They even hung all my wall decor that had been taken down during the demo & rebuild. They guided me through the various stages of working with my insurance company (Josh with State Farm) who was also outstanding and my bank City National for holding the insurance company payouts in a separate account and issuing checks as invoices were provided. All of this was done with compassion, kindness and a smike.....not to mention highly skilled workmanship. I am forever grateful to Steve, Barb, John, Mike, Mikey, Amanda, Rayce and many others from 1st Response. They are truly a 1st Class business.

I will recommend First Response to everyone I know. They completed everything to my satisfaction and went beyond what I expected. The guys were polite, professional, cleaned up when they were done and made sure to leave things in perfect order. I’ll definitely call them the next time I need anything done!

We had water problems....roof leaked and First Response came quickly, even in the bad weather. Repaired the chimney cricket and repaired the ceiling drywall and painted Couldn't ask for better service,. Workers were great. We were pleasantly surprised at the affordable price. We would call them first for any future needs.

First Response was timely with a quote for replacing siding, screens, and gutters due to damage from a hail storm. They provided a fair price and handled all aspects of the repairs. Very good company to deal with.

Scott transformed my extremely dark shower into a bright space by installing a recessed light into the ceiling, he also put in a new fan with light into the bathroom. It turned out beautifully. I am very pleased