Company Facts
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Aggregated rating of 5.0/5 from 73 reviews across platforms.
What customers mention most
From the 50 most recent Google reviewsCounts show how many recent reviews mention each item. Aggregated from real customer reviews only.
Most Recent Reviews
I'm spending time on a beautiful Saturday morning to write this review because this company deserves a great review. We unfortunately had used First Choice Water Damage Experts before in a different home. Experiencing a water leak in your home is such a stressful event, we reached out to Aaron even though our new home is not in the service area he normally covers because we knew we could trust him with the remediation so no mold growth occurred. He responded immediately, even coming out on Easter Sunday, and returned multiple days afterward to ensure the remediation was done thoroughly and correctly. Unlike the first leak, was not a simple job—our 75-year-old home had multiple layers of flooring, and the damage required removal of cabinets and kitchen flooring. Aaron handled everything with professionalism and care, making sure every layer was properly addressed and completely dried out. Aaron gave us a status of what he'd done and what he would do next each visit. He took the time to clearly explain what he was doing, why it mattered, and what to expect next. We were kept informed daily on progress and next steps, which made a stressful situation much more manageable. We highly recommend Aaron and First Choice Water Damage Experts for their responsiveness, expertise, and integrity.
We had some water, called Aaron immediately, he showed up within the hour, went straight to work, dried everything out before there was any real damage. He communicated very well with us from start to finish and did a great job. Very pleasant individual and very professional. Highly recommend.
Had a great experience with First Choice Water Damage Experts. Aaron was incredibly careful, minimizing demo and saving as much material as possible while still drying out my house fast. You can tell he really cares—he’s a man of integrity. Pricing was the best I found, and even my insurance adjuster couldn’t stop saying how lucky I was to be working with them. Highly recommend.
My office was flooded by broken AC and Aaron came out the same day on a Friday night and started repairs immediately. He worked through the weekend to make sure everything was dry and cleaned out. We highly recommend First Choice and Aaron.
Aaron and the FirstChoice team gave us a 5 star experience. I will recommend them to any friends/family I know that have water damage issues and be calling them again if we get another issue. Aaron was extremely professional, knowledgeable and thorough. He was very prompt and had great communication about the times he would complete the work.
About First Choice Water Damage Experts
First Choice Water Damage Experts is a restoration company serving Durham, North Carolina, with an office location listed at 10601 Six Forks Rd, Raleigh, NC 27614. The company specializes in water damage remediation and mold removal, and also offers fire damage restoration services. Customers have rated the business highly on Google, where it holds a five star average from 73 reviews. That combination of focused service offerings and strong online feedback positions the firm as a local option for property owners facing urgent and stressful damage events.
Water damage restoration with First Choice Water Damage Experts centers on stopping ongoing loss, removing excess water, and beginning the drying and recovery process. For homeowners and property managers this typically means a prompt assessment of affected areas, water extraction to prevent further migration, and the use of drying equipment to reduce moisture levels and limit secondary damage. The company’s public description highlights water-damage remediation as a core capability, and that emphasis reflects the practical needs of local properties after storms, leaks, or appliance failures.
Mold remediation is presented as a complementary service, addressing the common consequence of lingering moisture. For property owners, remediation usually involves identifying and containing mold growth, removing contaminated materials when necessary, and taking steps to reduce the conditions that allow mold to return. Clear communication about findings and the sequence of work helps customers understand remediation options, the rationale for removal of certain materials, and the follow up measures that protect indoor air quality and structural components.
Fire damage restoration is another part of the company’s service mix. Work after a fire often requires stabilization of the structure, removal of soot and debris, and mitigation of smoke odor, together with water removal and drying when fire suppression has been used. First Choice Water Damage Experts lists fire restoration among its offerings, which means property owners have access to restoration professionals who can coordinate the practical cleanup steps needed to begin repair and recovery after a fire event.
Availability is a key practical point for anyone experiencing sudden damage. First Choice Water Damage Experts is available 24 hours a day for emergencies, and it maintains round the clock operation every day of the week. That continuous availability is important when rapid response can limit the extent of damage and help preserve more of a home or business. Customers looking for immediate assistance will find that the company presents itself as reachable at any hour for urgent situations.
Taken together, the company’s stated focus areas and its five star Google rating from 73 reviewers underline a commitment to restoration work in the local area. First Choice Water Damage Experts frames its offerings around water damage remediation and mold removal, with fire damage restoration also available, and it positions itself as a 24 hour resource for Durham area property owners who need prompt, hands on help to recover from damage incidents.
Services Offered
Credentials & Certifications
- State LicensedNot verified by Restoringly
- Fully InsuredNot verified by Restoringly
- IICRC Certified FirmVerified against the official IICRC registry on 2026-08-05
- IICRC: Applied Microbial Remediation TechnicianVerified 2026-08-05
- IICRC: Fire and Smoke Damage Restoration TechnicianVerified 2026-08-05
- IICRC: Trauma and Crime Scene TechnicianVerified 2026-08-05
- IICRC: Water Damage Restoration TechnicianVerified 2026-08-05
- IICRC CertifiedSelf-reported, not verified by Restoringly
Photos
Frequently Asked Questions
What services does First Choice Water Damage Experts offer?
First Choice Water Damage Experts offers water damage restoration, mold remediation, fire damage restoration, smoke damage removal in the Durham, NC area.
Does First Choice Water Damage Experts offer 24/7 emergency service?
Yes. First Choice Water Damage Experts is available 24 hours a day, 7 days a week for emergency response.
How is First Choice Water Damage Experts rated by customers?
First Choice Water Damage Experts holds 5.0/5 on Google from 73 reviews, 5.0/5 on Yelp, a A+ grade from the Better Business Bureau.
Is First Choice Water Damage Experts licensed and insured?
Restoringly has not verified licensing or insurance for First Choice Water Damage Experts, but the company lists these certifications: IICRC Certified. Ask them directly for proof of license and insurance before hiring.
What areas does First Choice Water Damage Experts serve?
First Choice Water Damage Experts serves Durham, NC and the surrounding area, operating from 10601 Six Forks Rd, Raleigh, NC 27614.
How do I contact First Choice Water Damage Experts?
Call (919) 798-6064, visit their website, or request a free quote through Restoringly using the form on this page.
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